Experience

Chronopost International Maroc

• Morocco
• Freight and Package Transportation
• 1 - 100 Employee

• Senior Sales Manager

  • Aug 2018 - Present

  Senior Sales Manager : - Management of 31 millions (MAD) business relationship with the national post office. - Exceeding the annual target of 22 millions and achieving 28 millions (MAD). - Proposal of new strategies to boost activities and guarantee regular growth. - Design of a new sales strategy as well as a roadmap for the expansion of partner networks. - Implementation of marketing strategy (segmentation, value creation by product, marketing mix and placement) thanks to the consistency of feedback from the field and benchmark. - Planning of annual, monthly and weekly forecasts. - Monitoring of daily results, performance analysis and implementation of quick wins action. - Selection and recruitment of area manager, area facilitator, branch manager and counter agent. - Management of field and ADV teams, training, support and guaranteeing compliance with internal procedures and external regulations. Senior Customer Service Manager : - Management of two call centers (National poste and Chronopost) - Responsible for achieving QS, NPS and Upsell SLAs. - Change management and continuous improvement: tools, customer processes & interdepartmental relations. - Team management: planning, development and Team commitment. - Improving internal procedures (customer compensation and on hold package processing). - Creation and implementation of a CRM and a chat-bot Show less



Gerflor

• France
• Wholesale Building Materials
• 700 & Above Employee

• Customer Service Manager

  • Jul 2017 - Jul 2018

  - Management of the sales administration activity for the European consumer segment - Supervision of order flow E2E - Processing incoming quote requests - Coordination of logistics flows (shipping/receiving) - Management of the sales administration activity for the European consumer segment - Supervision of order flow E2E - Processing incoming quote requests - Coordination of logistics flows (shipping/receiving)



kits auto

• Brazil
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Store Manager

  • Sep 2011 - Aug 2014

  - Annual sales targets exceeded by more than 15% in 2012 and 2013 - Management of the general operation of the store, stocks and security. - Cash management and accounting. - Analysis of sales and purchase data to build a budget which allowed reducing costs by 22%. - Team building, Coaching, and teams planning. - Annual sales targets exceeded by more than 15% in 2012 and 2013 - Management of the general operation of the store, stocks and security. - Cash management and accounting. - Analysis of sales and purchase data to build a budget which allowed reducing costs by 22%. - Team building, Coaching, and teams planning.