Mechelle Johnson

Dispatcher at Nikko's Worldwide Chauffeured Services
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Bio

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Experience

    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Dispatcher
      • Jun 2021 - Present

      Monitor and dispatch trips. Provide price quotes for local customers and affiliates around the world. Take client calls, listen to customer needs, explain vehicle options and configurations and recommended upgrades when possible. Enter new reservation requests into computer and make changes to existing orders as needed. Update client accounts with new personal and billing information. Monitor and dispatch trips. Provide price quotes for local customers and affiliates around the world. Take client calls, listen to customer needs, explain vehicle options and configurations and recommended upgrades when possible. Enter new reservation requests into computer and make changes to existing orders as needed. Update client accounts with new personal and billing information.

    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Head Dispatcher
      • Dec 2020 - Apr 2021

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Dispatch Coordinator
      • May 2020 - Aug 2020

      Logistics Coordination and monitoring of non-emergency medical transportation within Houston, surrounding areas and nationwide. Logistics Coordination and monitoring of non-emergency medical transportation within Houston, surrounding areas and nationwide.

    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Dispatcher/QC/Customer Service
      • Aug 2017 - Mar 2020

      Scheduled and monitored chauffeured trips, tracked flights, traffic and assisted drivers with directions when needed. Was essentially a liaison between the chauffeurs and clients. Provided price quotes for local customers and affiliates around the world. Took client calls, listened to customer needs, explained vehicle options and configurations and recommended upgrades when possible. Entered new reservation requests into computer and made changes to existing orders as needed. Updated clients of any delays or changes. During the night I would QC all next day reservations and emails for accuracy and make adjustments or corrections as needed. Developed a great rapport with local independent contractors who would also assist us with service requests when needed.

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Dispatcher/Customer Service
      • Apr 2012 - Aug 2017

      Assisted in the scheduling of the trips for the day utilizing approximately 20-30 chauffeurs keeping in mind skills of each driver and the needs of the individual client to send the right driver. Utilized multiple sites and tools like Flight Aware, Google Maps, GPS, Houston Transtar and Santa Cruz for keeping track of drivers, incoming flights, weather and traffic to ensure on time pickups and changed assignments as necessary. Ensured all drivers received all paperwork, equipment and vehicle assignments to complete their assigned trips. Communicated with drivers via cell, text, email or tablets. Kept logs of mileage and work needed on vehicles to ensure safe operation. Daily shift reports of any issues, incidents and follow ups needed. Assisted the reservations department with calls, quotes, vehicle recommendations and upgrades. Doing whatever we needed to do to take care of our clients and their needs.

    • Transportation/Trucking/Railroad
    • 700 & Above Employee
    • Dispatcher/Call Center Agent
      • Apr 2006 - Apr 2012

      Cross trained and worked in taking regular service calls, account and special service calls as well as dispatch functions. In any given day I could be assisting a caller with a new cab request or assisting a driver with information needed to service those requests. Cross trained and worked in taking regular service calls, account and special service calls as well as dispatch functions. In any given day I could be assisting a caller with a new cab request or assisting a driver with information needed to service those requests.

Education

  • ITT Technical Institute
    Some College, Computer Science
    2003 - 2005
  • The Colony High School
    1989 - 1992

Community

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