Production Team Lead

• Mar 2022 - Present

Overseeing Multiple programs including Community of Practice Math Leader RoundtablesAssociation PartnershipsMath Consultant PartnershipsDistrict Training

Training and Learning Lead

• Sep 2020 - Mar 2022

Customer Success Manager

• Sep 2018 - Sep 2020

Campus Leader

• Mar 2015 - Sep 2018

- Helping clients complete Academic Upgrading in both math and English.- Teaching Diploma programs including Customer Service, Retail Sales and Office Administration - Aiding clients with GED preparation- Helping clients achieve ESL standard benchmarks ( based on the CLB)- Meet with 3rd Party Funding Agents to update them on students progress - Run the campus , complete all administrative components to keep campus running smoothly-Perform academic assessments on incoming students working with psycho-ed evaluations in order to best accommodate students needs in the classroom.-Complete progress reports

Instructor

• Sep 2014 - Feb 2015

- Helping clients complete Academic Upgrading in both math and English.- Teaching the Customer Service Diploma - Aiding clients with GED preparation-Teaching Retail Sales Diploma- Helping clients achieve ESL standard benchmarks ( based on the CLB)

Sales Associate / Cash Handler

• May 2014 - Jan 2018

• Be able to process all cash related transactions• Develop strong selling skills, suggest products to improve the sale• Merchandising including re-folding, sizing, pricing and restocking as required • Use a cash register efficiently. • Solve customer service issues when necessary.• Understanding Service –based selling model• Close all tills and count them.• Fill out all appropriate paper work for deposits. • Be able to process all cash related transactions• Develop strong selling skills, suggest products to improve the sale• Merchandising including re-folding, sizing, pricing and restocking as required • Use a cash register efficiently. • Solve customer service issues when necessary.• Understanding Service –based selling model• Close all tills and count them.• Fill out all appropriate paper work for deposits.

Teacher

• Jul 2014 - Sep 2014

TAP Teacher-Teaching foreign students aged 10-17 English ( Level 2-3 - Low Intermediate)-Create integrated skills lesson plans and original communicative materials- Focus on making grammar fun -Following the Schools ethos of "Serious Learning , Serious Fun"GV 4 teacher - Teaching foreign adults 16 & up English (intermediate level)Create integrated skills lesson plans and original communicative materials- Focus on making grammar fun -Following the Schools ethos of "Serious Learning , Serious Fun"

Practicum Student

• Jan 2014 - Apr 2014

-Observed and Practice taught multiple sessions in an ELT class (CLB level 7-9)-Created integrated skills lesson plans and original communicative materials -Observed and Practice taught multiple sessions in an ELT class (CLB level 7-9)-Created integrated skills lesson plans and original communicative materials

Brand Ambassador

• Apr 2011 - Apr 2014

• Be able to process all cash related transactions• Develop strong selling skills, suggest products to improve the sale• Merchandising including re-folding, sizing, pricing and restocking as required • Use a cash register efficiently. • Solve customer service issues when necessary.• Understanding Service –based selling model • Be able to process all cash related transactions• Develop strong selling skills, suggest products to improve the sale• Merchandising including re-folding, sizing, pricing and restocking as required • Use a cash register efficiently. • Solve customer service issues when necessary.• Understanding Service –based selling model

Practicum Student

• Jan 2014 - Feb 2014

-Observed and practice taught in an EAP classroom-Worked within an academic theme based curriculum -Observed and practice taught in an EAP classroom-Worked within an academic theme based curriculum

Volunteer Teacher

• Oct 2010 - Apr 2013

• Children ranged from infants to age 5 • Volunteered 8 hours per week• Worked with the children to help them become familiar with their new country, discuss the weather, what clothing to wear, holidays being celebrated in all cultures, dietary needs and animals outside, etc• The majority of the children live in households where English is not their first language making this program the first exposure to English • Teaching the alphabet, numbers, days of the week, months of the year• Learning to print letters, teaching them to write their own names• Reading books with picture association• Word association with objects, colours and shapes • Document their progress in a notebook daily • Interacted with parents to help them understand their child’s progress• Being aware of the parent/children’s religious, personal beliefs and customs helping to integrate them into the classroom to create an inclusive environment for all students.

Key Holder

• Dec 2008 - Aug 2010

• Compliance to store operating policies and procedures• Operated administrative systems, including inventory systems, point of sales, Lotus Notes and MS office• Responsible for opening & closing the store• Coaching employees to maximize sales opportunities • Responsible for productive performance through real-time task assignments & direct supervision• Dealt with all customer service issues/problems when the manager not available. • Serve as shift leader when required

Sales Associate

• Jun 2007 - Dec 2008

• Be able to process all cash related transactions• Develop strong selling skills, suggest products to improve the sale• Merchandising including re-folding, sizing, pricing and restocking as required • Use a cash register efficiently. • Solve customer service issues when necessary.• Understanding Service –based selling model