Experience

Redland City Council

• Australia
• Government Administration
• 300 - 400 Employee

• IM service desk officer

  • Jan 2017 - Present

  • Communicate and regularly liaise with colleagues, key stakeholders, and community members• Provide first point of contact to council employees.• Record interaction details and update records in the service management tool.• Provide support in person, via telephone or processing online requests.• Root cause analyse and problem solving to resolve and/or escalate issues/queries.• Monitor and manage job request queues and call volumes, allocating tasks.• Active Directory network account management.• Use of Active Directory and deployment of software through SCCM 2012

• Business Support Officer - Plumbing Services

  • Aug 2021 - Jul 2022

  • Creating Plumbing applications for new and old builds• Supporting plumbing inspectors• Administration work including but limited to - Entering and cancelling inspection bookings, answers questions from the public, entering form 7's into Council's system, creating and sending final certificates with in Technology One software.

• Information Management Service Delivery Officer

  • Jul 2021 - Aug 2021

  Multiple secondment opportunities from 2018 - 2022 within this role.• Create Purchase orders for employees of RCC• Process invoices of goods delivered• Process monthly bills

• Group Support Officer

  • 2018 - 2021

  Secondment opportunities from 2018 - 2021. Involved but not limited to. • Answer all incoming phone calls for the Group Manager of Corporate services.• First point of call for GM of Information Management • Organise the Group Managers Calendar and day-to-day activities.• Plan meetings and offsite visits for the Group Manager.• Respond to Group Managers Calendar and inbox where needed.