Meagan Anderson
Program & Strategic Account Manager at Aviture- Claim this Profile
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Bio
Credentials
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Introduction to Project Management
Career AcademyDec, 2021- Sep, 2024 -
The complete SQL bootcamp
UdemyJun, 2021- Sep, 2024 -
DDI Facilitator Certification Process Workshop
DDI | Development Dimensions InternationalOct, 2020- Sep, 2024 -
DDI Facilitator Qualification Process
DDI | Development Dimensions InternationalOct, 2020- Sep, 2024 -
Emotional Intelligence at Work
UdemySep, 2020- Sep, 2024 -
Agile PM 202- Intro to Agile Project Management
UdemyJul, 2020- Sep, 2024 -
Agile and Scrum Fundamentals
UdemyJun, 2020- Sep, 2024 -
Coaching: Moving people forward
Mutual of OmahaJun, 2020- Sep, 2024 -
Agile Scrum Mastery: Full project Simulation
UdemyApr, 2020- Sep, 2024 -
Crucial accountability
Crucial LearningFeb, 2020- Sep, 2024 -
Lean Masterclass: Certified Lean Expert
UdemyJan, 2020- Sep, 2024 -
Program/Project Management Processes and Best Practices
Mutual of OmahaDec, 2019- Sep, 2024 -
SAFe Scrum Master
Mutual of OmahaOct, 2019- Sep, 2024 -
Crucial conversations
Crucial LearningMay, 2019- Sep, 2024 -
SAFe for teams
Mutual of OmahaOct, 2018- Sep, 2024 -
Rapid Problem Solving
Mutual of OmahaMay, 2018- Sep, 2024
Experience
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Aviture
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United States
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IT System Custom Software Development
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1 - 100 Employee
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Program & Strategic Account Manager
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Jan 2022 - Present
• Develop and execute comprehensive business development strategies, driving revenue growth and expanding market presence. • Oversee 4+ cross-functional project teams, of $3M+ annually for DoD and DoS contracts, ensuring on-time, within-budget, and high-quality project delivery. • Maintain active Secret clearance to facilitate government contract requirements. • Lead project planning activities, defining scope, assembling project plans, creating consolidated timelines, and identifying project dependencies. • Define project governance, roles, responsibilities, decision rights, and escalation paths for effective project management. • Established and implemented agile project management processes and methodologies, resulting in effective scope management and continuous product delivery. • Align and actively manage projects to the defined success criteria, ensuring project outcomes meet both stakeholder and user expectations. • Provide leadership and key stakeholders with timely information and decision-making venues. • Collaborate with senior management and business development to identify and prioritize opportunities aligning with strategic enterprise goals. • Demonstrate exceptional organizational acumen, effectively utilizing formal channels and informal networks to achieve objectives. • Create and train communication and soft skills training for team leads and engineers interfacing with stakeholders and business partners. • Coach/ mentor individuals in coaching program to create more meaningful relationships across the enterprise with the intent to bolster engagement, morale and retention. Show less
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Product Owner/Analyst - Scrum Master
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Jun 2021 - Jan 2022
Manage planning, execution and delivery of multiple projects or features to enhance a wide range of business and technology solutions. Assist with the annual strategic planning and roadmap creation to ensure appropriate focus for the development teams to meet the bi-annual release commitments. Lead and coach an effective Agile team to build strong and transparent stakeholder, customer, leadership, and team relationships. Manage the overall status of active projects, evaluate dependencies and risks, remove impediments, and continuously evaluate project progress and quality throughout the software development life cycle. Facilitate the day-to-day coordination of projects among Scrum teams, architects, quality assurance, stakeholders, and developers to support the projects in flight. Build and deploy incremental software updates and SQL changes submitted by the Dev. Team to assist with testing efforts and provide product approval. Manage team resources based on business need and workload. Work with internal/ external stakeholders to identify business value and customer expectation of proposed features to evaluate prioritization of the team and project backlogs. Coordinate and assist with documentation of software and database architecture, with the goal of avoiding cruft, and technical debt with reliability, scalability, durability, and maintainability in mind. Create and facilitate a SAFe, Agile curriculum to further enhance business knowledge and promote continuous process improvement. Provide functional guidance and subject matter expertise to the development and QA teams, and provide high-level decisions based on business needs, timeline, and risk. Create and design functional software enhancements. Create user stories using Gherkin, with a clear definition of done and how to measure success. Facilitate all Scrum ceremonies and team meetings, including but not limited to, Daily Scrum, Backlog Refinement at multiple levels, Sprint Planning, Sprint Retrospective. Show less
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Mutual of Omaha
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United States
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Insurance
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100 - 200 Employee
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Business Systems Analyst/ Scrum Master
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Oct 2018 - Jun 2021
Program Coordinator and Board member for company ERG.Facilitate Scrum ceremonies such as Sprint planning Backlog grooming, stand-ups for Scrum/ Kanban board review, Sprint review/ demos and Sprint retrospectives. Manage product backlog and incoming story ideas and requests, determine their value add and collaborate with business areas and/or ART to determine perusal.Network and liaise with business partners, senior management, and external vendors to achieve business results.Manage, plan, structure and execute projects with the responsibility of identifying and following-up with defects, identifying risks, troubleshooting issues, and tracking project status.Extensive oral and written communication skills with experience interacting with external vendors, business partners and stakeholders at all levels.Proficient product and process knowledge for Life, Health and Annuity service departments.Provide business solutions by researching, analyzing, and validating information, facts, and data to determine department cost, time, efficiency, and customer/associate experience.Redesign, create, deliver, and maintain processes, training, or reference materials to contribute to the overall business strategy.Facilitation of DDI leadership training courses to teach, develop and foster personal development. Facilitation of Design/SCORE/brainstorming events used to gather and consider various viewpoints in the decision-making process. Create, plan, and implement systems training, and processes to transition enterprise to new bank systems while providing continued system support and defect follow-up.Participant in Design Sprints - Responsible for assisting with ecosystem and journey mapping, user testing approach, content creation, and site design.Trained and supported associates across the enterprise and Service ART during deployments of Windows 10, Amazon Connect, Drupal, Calabrio, Kibana, Open Enrollment, WebDCM and FNBO Archive. Show less
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Customer Service Analyst II
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Sep 2017 - Oct 2018
Within my first year with Mutual of Omaha, I demonstrated my ability to learn and master department process and gain product knowledge to move into an Analyst II role. Almost immediately after this transition, I was chosen to be part of the Learning and Development team as my current role of Associate Business Systems Analyst.Actively listen and ask open ended questions to determine issues and/ or concerns to provide the best possible customer experience.Processed all transactions such as premium/ loan/ interest payments or loan/ surrender requests with potential tax reporting.Provided education and support for policyholders, producers and peers for department processes and product details and provisions.Analyze and process legal documentation such as beneficiary requests, POA and/or trust documents, etc.Maintain professional and courteous demeanor while servicing all individuals and adapt to the situation to make educated decisions that align with department standards.Assist customers with online tech support for online customer access related issues. Show less
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Assistant Office Manager/ Recruiter/ LMT
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Jan 2011 - Aug 2018
Responsible for creating & maintaining all job postings and employee screenings for all prospective new therapists. Develop and foster development in others by facilitating virtual training sessions and/or scheduling training to enhance team’s toolkit. Performance management and conflict resolution among therapists to maintain and develop healthy, and productive working relationships. Active coach and motivator to help accomplish short and long-term goals. Recruit prospective employees by determining education, experience and qualifications from various social media and job search sites. Assisted in selecting, orienting, and training new employees along with all other essential business functions such as payroll, assisting with team member disagreements, purchase orders, etc. Evaluated all web traffic including social media posts, online inquiries, and appointment bookings to address needs or concerns to align with business standards. Website administrator via eLink Design platform and marketing via google and other social media sites. As a Licensed Massage Therapist, I conferred with clients to learn medical history and problem areas to determine the modality most beneficial and convey plan for treatment. Maintained current and potential client relationships by educating and providing medical benefits. Show less
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MeetMe, LLC
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IT Services and IT Consulting
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1 - 100 Employee
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Member Support Specialist
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Sep 2014 - Feb 2016
Interpret and analyze member-uploaded content and respond to customer submitted inquiries. Provide customer support to members using website and mobile apps. Processed user generated reports, providing follow-up regarding various issues or behavior. Tested site features to ensure proper functionality. Performed investigations into unlawful communications and activities. Documented and escalated reports to the Nation Crimes of Missing and Exploited Children in accordance with federal law. Provide proofreading and approval for outgoing legal documents. Wrote reports for local law enforcement regarding exigent matters as well as potential unlawful behavior and correspond via outbound phone calls, and e-mail. Show less
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Chiropractor Assistant/ LMT
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Jan 2013 - Jul 2014
Intake patients, pull charts and leads to ensure following day runs efficiently. Communicate with doctor for most effective treatment plan and ensure all treatment rooms and equipment have been properly set up and sanitized before and after each patient. Administer deep tissue laser treatments as prescribed by the doctor Set up and administer disc decompression, intersegmental traction and electrical stem therapies. Provide coaching and support for weight loss programs including Lipo laser therapy, weight monitoring via the tanita scale and explanation and support through any and all diet and detox programs including Solutions4. Confer with clients to learn medical history and problem areas to determine the modality most beneficial and convey plan for treatment. Determine condition of soft tissues, joint function and quality, range of motion and muscle strength. Maintain current and potential client relationships by educating and providing medical benefits. Show less
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Clearwire
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United States
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Technology, Information and Internet
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400 - 500 Employee
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Sales Consultant
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Apr 2009 - Mar 2010
Top sales associate in the region for a consecutive six months. Use of SPIN methodology for overcoming objections and generating sales. Responsible for learning products and services provided Demonstrate and convey information to customer on company products and services. Follow-up with potential leads or customer interest to drive sales. Establish and maintain current and potential client relationships. Run projections and maintain product inventory. Top sales associate in the region for a consecutive six months. Use of SPIN methodology for overcoming objections and generating sales. Responsible for learning products and services provided Demonstrate and convey information to customer on company products and services. Follow-up with potential leads or customer interest to drive sales. Establish and maintain current and potential client relationships. Run projections and maintain product inventory.
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Uniforms of America
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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Sales Representative
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Mar 2008 - Nov 2009
Demonstrate and convey information on company products and services. Establish and maintain current and potential client relationships. Participate in yearly inventory, receive new shipments and replenish store stock. Assist customers in finding the right product, handling returns and basic upkeep of the store. Demonstrate and convey information on company products and services. Establish and maintain current and potential client relationships. Participate in yearly inventory, receive new shipments and replenish store stock. Assist customers in finding the right product, handling returns and basic upkeep of the store.
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Next Generation Communications
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Advertising Services
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1 - 100 Employee
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Installation Technician/ Supervisor
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Jan 2006 - Mar 2008
Coordinated, prioritized and scheduled the work to be done for installers. Achieved a successful deployment schedule by the deadlines agreed upon and within budget. Installed, programed and performed maintenance on GSM and E911 cell equipment. Installation of Roxtec weather proofing. Upgrades performed for network protocol with call testing to ensure successful deployment Quality audits and surveys completed for each install or maintenance call. Maintained the necessary forms and daily paperwork. Communicated with vendors, management team and customers to ensure deadlines were met. Show less
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Goodman Networks
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Installation Technician
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Oct 2004 - Dec 2005
Installation and maintenance of GSM cell equipment and upgrades necessary for network protocol as well as call testing, audits and surveys. Installation and commissioning of LMU True Position equipment for E911 location management. Upgrades performed for network protocol with call testing to ensure successful deployment Quality audits and surveys completed for each install or maintenance call. Maintained the necessary forms and daily paperwork. Communicated with vendors, management team and customers to ensure deadlines were met. Show less
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Installation Technician
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Jun 2003 - Sep 2004
Removal of WLS and Kentrox systems for installation and commissioning of CSU (Carrier Access) and LMU (True Position) equipment for E911 location management. Upgrades performed for network protocol with call testing to ensure successful deployment Quality audits and Procomm surveys completed for each install or maintenance call. Maintained the necessary forms and daily paperwork. Communicated with vendors, management team and customers to ensure deadlines were met. Removal of WLS and Kentrox systems for installation and commissioning of CSU (Carrier Access) and LMU (True Position) equipment for E911 location management. Upgrades performed for network protocol with call testing to ensure successful deployment Quality audits and Procomm surveys completed for each install or maintenance call. Maintained the necessary forms and daily paperwork. Communicated with vendors, management team and customers to ensure deadlines were met.
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Education
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University of Nebraska at Omaha
Bachelor of Arts - BA, Management Information Systems, General
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