Experience

Converse Systems

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Data Analyst

  • Jun 2023 - Present

  Ontario, Canada • Analyzing data using statistical techniques and providing reports • Developing and implementing databases and data collection systems • Acquiring data from primary and secondary sources and maintaining data systems • Identifying, analyzing, and interpreting trends or patterns in complex data sets



Amazon

• United States
• Software Development
• 700 & Above Employee

• Business Operations Analyst

  • Apr 2021 - Aug 2021

  Hyderabad, Telangana, India -Providing critical support to accelerate sales and business operations. -Managing complex business and challenges, and provide data-driven solutions to improve the operations process and successfully drive initiatives forward. -Leverage data tools such as Excel, SQL, Tableau and Salesforce.com to manage and optimize sales opportunity -· Work relentlessly to improve existing processes and using data driven decision making to make recommendations for systems, process, and business… Show more -Providing critical support to accelerate sales and business operations. -Managing complex business and challenges, and provide data-driven solutions to improve the operations process and successfully drive initiatives forward. -Leverage data tools such as Excel, SQL, Tableau and Salesforce.com to manage and optimize sales opportunity -· Work relentlessly to improve existing processes and using data driven decision making to make recommendations for systems, process, and business improvements -Use Excel for data analysis, creating reports, and building financial models. -Using Jira Manage and track project tasks and workflow for process improvements. · Develop SOPs, workflows, metrics, reports or other analytical tools to maximize productivity -Develop interactive and dynamic data visualizations to support decision-making processes. · Deliver innovative solutions. -Utilize Amazon's own business intelligence tool for data visualization and analytics. -Utilising data and develop creative processes to improve team’s performance. -Delivering results, experience processing large amount of data and report generation & management.

• Operations Associate

  • Jul 2020 - Mar 2021

  Hyderabad, Telangana, India Working in a dynamic and fast-paced environment maintaining focus on customer issues. My work includes- -Help sellers resolve a wide range of issues related to their accounts, product listings, orders, payments, and performance metrics. -Analyze seller performance data, trends, and metrics to identify areas where sellers can improve and grow their businesses on Amazon. -Create reports and dashboards that highlight key performance indicators (KPIs) for seller accounts, helping… Show more Working in a dynamic and fast-paced environment maintaining focus on customer issues. My work includes- -Help sellers resolve a wide range of issues related to their accounts, product listings, orders, payments, and performance metrics. -Analyze seller performance data, trends, and metrics to identify areas where sellers can improve and grow their businesses on Amazon. -Create reports and dashboards that highlight key performance indicators (KPIs) for seller accounts, helping sellers track their progress and make informed decisions. - Leverage data analysis to provide sellers with actionable insights and recommendations for improving their sales performance and customer satisfaction. -Identify opportunities for process improvement within the Seller Support team and collaborate with colleagues to implement efficiency enhancements. -Help sellers resolve a wide range of issues related to their accounts, product listings, orders, payments, and performance metrics. -Expert in Amazon's seller tools, policies, and programs, and stay updated on changes and updates to provide accurate information to sellers. -Ensure sellers comply with Amazon's policies and guidelines, including intellectual property rights, product authenticity, and listing quality.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Digital and devices technical associate

  • Sep 2019 - May 2020

  Hyderabad, Telangana, India Worked in a team with experts in Amazon devices to foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services. My role included- -Assist in collecting, organizing, and analyzing customer data related to device usage, feedback, and preferences to provide insights that can inform product improvements. -Collaborate with data engineering teams to mase sure that customer device data is securely and… Show more Worked in a team with experts in Amazon devices to foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services. My role included- -Assist in collecting, organizing, and analyzing customer data related to device usage, feedback, and preferences to provide insights that can inform product improvements. -Collaborate with data engineering teams to mase sure that customer device data is securely and efficiently handled and integrated into Amazon's data systems for further analysis. -Diagnose and resolve technical issues related to Amazon devices, including hardware malfunctions, software glitches, connectivity problems, and account-related issues. -Troubleshooting technical issues for software and hardware devices using in house tools -Assist customers in updating device firmware, software, and applications to ensure the latest features and security enhancements. -Resolve Wi-Fi and connectivity issues, provide guidance on router settings, and troubleshoot network-related problems affecting device performance. -Apply critical thinking and creative problem-solving skills to resolve unique and complex technical issues faced by customers. -Offer remote technical support to customers, remotely accessing their devices to troubleshoot and resolve issues when necessary. -Create and maintain reports and dashboards that track key performance metrics related to device usage, customer satisfaction, and support interactions. Show less



MSS MJCET

• India
• Non-profit Organizations
• 1 - 100 Employee

• Head Of Operations

  • Aug 2018 - Mar 2019

  Hyderabad, Telangana, India



MSS MJCET

• India
• Non-profit Organizations
• 1 - 100 Employee

• Head Of Marketing

  • Apr 2017 - Jan 2018

  Hyderabad, Telangana, India