Matthew Dillinger
Sr. Solutions Engineer, Support Manager at ContentKeeper Technologies- Claim this Profile
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Topline Score
Bio
Bo Hinton
Matt showed a great initiative to assist in the configuration of SCCM, taking on a very comprehensive task that Our Sunday Visitor still revels in today. Matt was less of an intern, and more part of the core team. He took on many level II support tasks, with little guidance, and really proved his worth with his success.
Bo Hinton
Matt showed a great initiative to assist in the configuration of SCCM, taking on a very comprehensive task that Our Sunday Visitor still revels in today. Matt was less of an intern, and more part of the core team. He took on many level II support tasks, with little guidance, and really proved his worth with his success.
Bo Hinton
Matt showed a great initiative to assist in the configuration of SCCM, taking on a very comprehensive task that Our Sunday Visitor still revels in today. Matt was less of an intern, and more part of the core team. He took on many level II support tasks, with little guidance, and really proved his worth with his success.
Bo Hinton
Matt showed a great initiative to assist in the configuration of SCCM, taking on a very comprehensive task that Our Sunday Visitor still revels in today. Matt was less of an intern, and more part of the core team. He took on many level II support tasks, with little guidance, and really proved his worth with his success.
Credentials
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Citrix Certified Administrator
CitrixMay, 2013- Oct, 2024 -
CompTIA A+
CompTIAApr, 2012- Oct, 2024 -
CompTIA Network+ ce
CompTIAApr, 2015- Oct, 2024 -
Google Apps Certified Administrator
GoogleNov, 2015- Oct, 2024 -
Google Certified Educator
GooglelearnFeb, 2015- Oct, 2024
Experience
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ContentKeeper Technologies (acquired by Impero Software)
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Australia
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Computer and Network Security
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1 - 100 Employee
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Sr. Solutions Engineer, Support Manager
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Mar 2018 - Present
Entrusted with growing the team of highly qualified technical individuals. Training the individuals to perform and deliver top-quality support that our customers have grown to know and expect. Maintained a high level of understanding and technical knowledge of the solution and how to leverage the system to accomplish what our end users required.
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Senior Support Engineer
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Sep 2017 - Feb 2018
Responsible for pre/post sales of the web filtering solution. Provided multiple demonstrations for clients on a daily basis of our solution and engineered specific designs of our product to meet each customer's individual needs. During this time I was also responsible for training additional support staff to support our solution.
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Technical Support Engineer
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Sep 2016 - Sep 2017
Worked on the ground floor to create and scale support processes, structure, and internal tools to improve the efficiency and effectiveness of our support team. Was responsible for managing customer expectations and technological limmitations.
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Systems Administrator
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2012 - Sep 2016
Provided Infrastructure support by managing and maintaining 40+ servers. Assisted help desk by providing Tier 2 and 3 support. Entrusted with hardening the systems and securing them against students. In charge of coordinating major projects involving infrastructure. Devised and implemented a ground up rebuild of Active Directory, DNS, DHCP, WDS, WSUS, and File Servers. Provided Infrastructure support by managing and maintaining 40+ servers. Assisted help desk by providing Tier 2 and 3 support. Entrusted with hardening the systems and securing them against students. In charge of coordinating major projects involving infrastructure. Devised and implemented a ground up rebuild of Active Directory, DNS, DHCP, WDS, WSUS, and File Servers.
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Our Sunday Visitor
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United States
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Book and Periodical Publishing
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200 - 300 Employee
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Internship
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Jun 2012 - Aug 2012
Assisted helpdesk provide Tier 1 support which included; servicing computers,implementation of computer refreshes, customer support, reporting and trial testing of newhardware and software. Voluntarily took responsibility for getting Microsoft Systems Center Configuration Manager 2012 server to a functioning state. Assisted helpdesk provide Tier 1 support which included; servicing computers,implementation of computer refreshes, customer support, reporting and trial testing of newhardware and software. Voluntarily took responsibility for getting Microsoft Systems Center Configuration Manager 2012 server to a functioning state.
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Education
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2010 - 2013
Ivy Tech Community College
Associates of Applied Science in Computer Information Technology, Computer Systems Networking -
2010 - 2013
Ivy Tech Community College
Certificate of PC Support and Administration -
2010 - 2013
Ivy Tech Community College
Technical Certificate in Computer Information Technology -
2010 - 2013
Ivy Tech Community College
Certificate of Network Administration
Community
