Experience

Arte keukenbladen - B Corp

• Netherlands
• Manufacturing
• 1 - 100 Employee

• Service Employee

  • Jul 2021 - Present

  - customer communication Dutch - Handling complaints via telephone and email - Assessing service reports from customers - Reviewing the service reports from the mechanics - Involved in improvement of system - Involved in improvement of existing and new processes - Handling changes in existing products - customer communication Dutch - Handling complaints via telephone and email - Assessing service reports from customers - Reviewing the service reports from the mechanics - Involved in improvement of system - Involved in improvement of existing and new processes - Handling changes in existing products



Linde Homecare Benelux B.V.

• Netherlands
• Financial Services

• Front- and backoffice customer care

  • Apr 2021 - Jul 2021



INNO-metaal BV / INNO-assembly BV

• Netherlands
• Machinery Manufacturing
• 1 - 100 Employee

• Customer Service

  • Feb 2017 - Feb 2021

  -Customer communication in Dutch, German and English -Handling customer complaints telephone and email -Creating orders using Glovia system -Track and trace of these orders, within production and at outsourcing -Writing and maintaining work instructions, customer service and logistics -Maintaining and creating processes and procedures. -Training newcomers. -Maintain and Create the customer forecast, and track and trace them. -Maintaining customer contracts. -Customer communication in Dutch, German and English -Handling customer complaints telephone and email -Creating orders using Glovia system -Track and trace of these orders, within production and at outsourcing -Writing and maintaining work instructions, customer service and logistics -Maintaining and creating processes and procedures. -Training newcomers. -Maintain and Create the customer forecast, and track and trace them. -Maintaining customer contracts.



Atos IT Solutions and Services A/S

• Denmark
• IT Services and IT Consulting
• 700 & Above Employee

• Customer quality analyst

  • Dec 2014 - Nov 2015

  -Providing insight into the complaints of the clients -Create new reports, discuss the improvement plans with management.-Create improvement plans, solution to issues for processes and procedures, technical services and the customer services -Create work instructions.

• Service delivery supporter for management Finance

  • Jun 2014 - Dec 2014

  - Providing insight in the credit and debit per department for management management- Keep the internal tooling Up to date.- Create the invoices for the clients for several departments- Create the work instructions- Create all sorts of reports to use for the daily operations, for all operational departments

• Customer quality Analyst

  • May 2012 - May 2014

  -Create and describing the Job position, Write Global work instruction-Providing insight into the complaints of the clients -Create new reports, discuss the improvement plans with management.-Create improvement plans, solution to issues for processen and procedures, technical services and customers services- Windows 7, Office 2010 Citrix, Vmware, android en IOS

• Quality Coach for Service Desk

  • Jul 2010 - Jun 2012

  -Creating and describing the new Job position. -Write training and give them to the new employees.--Asses communication from the Service desk angents NL and Surinam- Report to Teamleaders and operation Mgt for them to use in improvement plans- Report Teamlead SD they will use for the assements of the agents.- Check Procedures and imporove if necessary.-Create imporovement plans and continuation individual and client level.

• Teamleader for Servicedesk

  • Mar 2009 - Jul 2010

  Took over from Teamleader when he desided to leave. Running operational Servicedesk- Responsibel Operational and HR for Service Desk- Communication between departmens and managers all over the world- Functionerings gesprekken, Job interviews-- Implementing new contracts, tooling and monitoring the continueation .- Hiring more staff and being contact person for the local employment agencies- Perform quality checks for the Service Desk Employees- Reporting the daily figurs and owning them Show less

• Back up teamleader for Service desk

  • Sep 2007 - Feb 2009

  - Planning employees, approve or disapprove days off, sickness- Monitoring the operational side of the Service desk- Testing new tooling- Training new employees.- Tracking en tracing Service Desk tickets.

• Technical support analyst / Senior

  • Dec 2005 - Aug 2007

  - Resolving Ict issues on the phone using remote desktop- working with ITIL Procedure- Windows, Office 2007, Vmware, Citrix, Active directory, Unix, Lotus Notes.