Experience

First Financial Northwest Bank

• United States
• Banking
• 100 - 200 Employee

• Operations Process Manager

  • Apr 2023 - Present

  Renton, Washington, United States

• Loan Servicing Team Lead

  • Mar 2021 - Apr 2023

  Renton, Washington, United States



JPMorgan Chase Bank N. A.

• Germany
• Banking

• Licensed Personal Banker

  • Mar 2015 - Aug 2020

  • Developed annual operating plan through collaborative effort with branch leadership to grow profitability from top 50% nationally to the top 7% in year over year growth in 2017 and the top 5% in 2018 and 2019 • Utilized advanced Excel skills and Salesforce Technology to increase client retention and deepening rates by over 30% through consistent contact with assigned book of business and growth of sales to new clients • Sustained 100% corporate audit scores for all nine years across… Show more • Developed annual operating plan through collaborative effort with branch leadership to grow profitability from top 50% nationally to the top 7% in year over year growth in 2017 and the top 5% in 2018 and 2019 • Utilized advanced Excel skills and Salesforce Technology to increase client retention and deepening rates by over 30% through consistent contact with assigned book of business and growth of sales to new clients • Sustained 100% corporate audit scores for all nine years across Chase and Bank of America • Achieved over 90% overall client satisfaction rating for 2017 through 2019 Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • Aug 2011 - Mar 2015

  • Increased rate of client deepening relationship with “sticky” products (loans, credit cards, mobile banking, investments) by over 50% in 2013 and 65% in 2014 • Created action plan to reduce mistakes with client documents by over 25% • Realized top 10 in total number of referrals for financial products in Orange County, CA for all tellers in 2011