Michael Dalickas

Director Of Special Projects at Stratix Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Leesport, Pennsylvania, United States, US
Languages
  • Spanish Limited working proficiency
  • English Native or bilingual proficiency
Skills

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Clifford Maurer

I had Michael as a student in several classes. He was a dedicated student, promoted excellent work ethics among his fellow team members and always mastered the topics of the course. I would highly recommend him as an analyst, team leader, or project Leader C. R. Maurer

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Credentials

  • Intermedia CORE Partner Billing Certification
    Intermedia Cloud Communications
    Apr, 2022
    - Sep, 2024
  • Intermedia CORE Partner Onboarding, Provisioning & Porting Certification
    Intermedia Cloud Communications
    Apr, 2022
    - Sep, 2024
  • Intermedia CORE Partner Quoting & Ordering Certification
    Intermedia Cloud Communications
    Apr, 2022
    - Sep, 2024
  • Intermedia CORE Partner Sales Engineer Certification
    Intermedia Cloud Communications
    Apr, 2022
    - Sep, 2024
  • Intermedia CORE Partner Sales Certification
    Intermedia Cloud Communications
    Jan, 2022
    - Sep, 2024
  • Intermedia CORE Partner Technical Support Certification
    Intermedia Cloud Communications
    Jan, 2022
    - Sep, 2024
  • Lenovo Data Center Storage Certification Exam (DCP-104C)
    Lenovo
    Dec, 2017
    - Sep, 2024
  • Lenovo Data Center Technical Sales Certification Exam (DCP-105C)
    Lenovo
    Dec, 2017
    - Sep, 2024
  • Certified SonicWALL Security Administrator (CSSA)
    SonicWall
    Dec, 2017
    - Sep, 2024

Experience

  • Stratix Systems
    • United States
    • Director Of Special Projects
      • May 2022 - Present

    • IT Service Manager
      • Apr 2018 - May 2022

      Transitioned to and effectively managed a remote and later hybrid technical team. Developed and staffed remote support group, created policies and procedures, developed and launched metrics, and created a culture of accountability. Administered MSP toolset. Developed and maintained custom stack alignment tools for sales and service teams. Performed pre-sales engineering and sales support. Sourced hardware to deliver projects and maintain revenue stream.

    • IT Project Manager
      • Aug 2017 - Apr 2018

      LYNX Computer Technologies was acquired by Stratix Systems in January of 2017. Provided project management and coordination for client-facing infrastructure projects. Managed scheduling and coordination or projects with clients. Planned resources to effectively complete projects while still allowing LYNX to provide excellent support services. Worked closely with the sales team to recommend hardware and provide project scopes and labor estimates. Built and updated project templates in ConnectWise Manage PSA. Show less

    • Senior Systems Engineer / Technical Lead (LYNX Computer Technologies)
      • Nov 2010 - Aug 2017

      Provided escalated technical support for LYNX clients. Scoped, designed, coordinated, and implemented mid- and high-end infrastructure projects. Led technical teams during project implementation and follow-up. Built and optimized client and internal documentation. Evaluated products to be integrated into client product stack. Trained and provided assistance to junior technicians.

  • East Penn Manufacturing
    • Automotive
    • 200 - 300 Employee
    • Desktop Support Technician
      • May 2007 - Sep 2010

      Provided desktop support for plant and office personnel. Provided desktop support for plant and office personnel.

  • Sovereign Bank
    • Converged Network Operations Intern
      • May 2006 - Oct 2006

Education

  • Penn State University
    Bachelor's, Information Sciences and Technology
    2005 - 2010

Community

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