Experience

BYSL Global Technology Group

• Bangladesh
• Information Technology & Services
• 100 - 200 Employee

• Senior Executive Logistics

  • Sep 2022 - Present

• Senior Fulfilment Executive

  • Feb 2022 - Aug 2022

  Warehouse maintain, Product analysis for reorder, FMCG product analysisCommunications



Aleshamart

• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Executive - Issue Resolution

  • Sep 2021 - Feb 2022



Daraz

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Team Lead - PSC Issue Resolution (Sellers & Claims)

  • Jul 2020 - Aug 2021

  • Taking care of agents, finding their lacking and arranging training if needed.• Meetings with different teams, persons or sellers to find out the most essential and durable solutions of problems.• Preparing reports in daily, weekly, monthly and in campaign and maintaining the success rate.

• Issue Resolution Executive

  • Jun 2018 - Jun 2020

  • Collecting customer’s problems from cases.• Communicating with the customers to gather information.• Pocking the liable party (Team) to fix the issues.• Communicating different operational teams to maintain E2E timeline.• Arranging the resolutions for the customers.• Follow up with the customers.• Maintaining every day reports.



Digicon Technologies Ltd

• Bangladesh
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Customer Service Representative

  • Jan 2018 - Jun 2018

  • Maintaining Team member’s good work flow. • Supporting Agents in work if they were in trouble. • Analysis the problems and response within a short time. • Sharing information as per customer’s demand. • For any complain, issue case to complain management. • Supporting Team Leaders. • Maintaining Team member’s good work flow. • Supporting Agents in work if they were in trouble. • Analysis the problems and response within a short time. • Sharing information as per customer’s demand. • For any complain, issue case to complain management. • Supporting Team Leaders.



Genex Infosys Limited

• Bangladesh
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2016 - Jun 2017

  • Serve GrameenPhone customers. • Analysis the problems and response within a short time. • Sharing information as per customer’s demand. • For any complain, issue case to complain management. • Serve GrameenPhone customers. • Analysis the problems and response within a short time. • Sharing information as per customer’s demand. • For any complain, issue case to complain management.