IT Officer

• Feb 2023 - Present

● Configuration and troubleshooting of workstation computers and servers in Windows and Linux platform. ● Installation and troubleshooting of computer networking equipment like switches, routers, firewalls etc. ● Installation and configuration of IP PABX, E-mail exchange server, File servers, web server, ERP, HRMS, Hospital Management software, Electronic Record Management software etc. ● Train up the IT resource users and provide support to them (including doctors, nurses, and hospital staffs) to get used to the software. ● Communicate with vendor (both home and abroad) to resolve any problem and to keep the service up and running. ● Ensure smooth operation and accessibility of in-house and remotely hosted solutions. ● Identify the need of new features and IT infrastructure requirement and take initiative to implement them. ● Forecast the need of IT related equipment and provide input for budget development. Show less

IT Manager

• Sep 2017 - Feb 2023

Core Functions:• Install, configure and support network equipment & tools• Installing network hardware modules including IP and PBX communication servers• Configure & troubleshoot all sort of email clients• Manage & maintain Attendance and Payroll management system• Manage & maintain Hospital automation software• Install and configure hardware and software components• Troubleshoot hardware and software issues• Repair or replace damaged hardware• Perform tests and evaluations on new software and hardware• Install, maintain & monitor CCTV system• Design, build and maintain websiteAchievement:• Provided 100% safe and secured network system • Successfully upgraded the entire system to enable compatible software on all computers• Installed and upgraded anti-virus software to ensure security at the user level• Maintained 100% accuracy while performing tests on new software & hardware Show less

IT Technician

• Sep 2017 - May 2020