Experience

Civil Aviation Authority of Bangladesh

• Bangladesh
• Airlines and Aviation
• 100 - 200 Employee

• Storekeeper

  • Sep 2022 - Present



Banglalink Digital Communication

• Chattogram,Bangladesh

• Quality Assurance specialist

  • Jan 2015 - Present

  Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call. Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.



RobiAxiata Ltd

• Bangladesh

• Call Center Customer Service Representative

  • Jan 2013 - Dec 2014

  Handle customer inquiries, complaints, billing questions and payment extension/service requests.Calm Angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Suggesting solutions to customers in a positive manner.Dealing with all escalated complaints and enquirers efficiently and effectively. Handle customer inquiries, complaints, billing questions and payment extension/service requests.Calm Angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Suggesting solutions to customers in a positive manner.Dealing with all escalated complaints and enquirers efficiently and effectively.