Experience

Genweb2

• Bangladesh
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Manager Operations

  • Apr 2015 - Present

  *Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision*Anticipates and tracks operational and tactical risks and providing strategic solutions.*Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.*Works with sales teams to help set and meet daily and quarterly goals.*Plays a significant role in long-term planning, project status reporting, and implementing change control processes.*Oversees and reports weekly, monthly, quarterly, and annual metrics.Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.*Collaborates with transitions and onboarding team as needed.*Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors..*Stays up to date on industry regulations, trends, and technology. *Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices. Show less


Robi Axiata Limited
• Bangladesh
• Telecommunications
• 700 & Above Employee
• Customer Service Specialist

  • Jan 2013 - Mar 2015