Md Neel
Application Support Analyst at Spruce Technology, Inc.- Claim this Profile
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Bangla Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Experience
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Spruce Technology, Inc.
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United States
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Information Technology & Services
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100 - 200 Employee
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Application Support Analyst
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Jan 2022 - Present
● Working directly with users to assess problems, actively problem-solving these issues as they arise, and inform developers of these support requests. ● Maintaining the QC of the Application, and ensured the application and processes met the established quality standards by identifying shortfalls, developing corrective measures, and reported issues to the development team. ● Creating and updating knowledge documents and reviewed with the team during formal knowledge sharing sessions. ● Actively working with the Developers, QA and BA team and helping them writing test plans and test cases and support areas to prioritize bug fixes as well as support tooling requirements. ● Maintaining admin role to provide access to the users for specific roles, such as Aftercare Lead, Aftercare Liaison, Clinical Lead, DOE Liaison, DOHMH Liaison, DOHMH Supervisor, DYCD Liaison, and Basic Users. ● Liaising with technology product owners and business analysts on assigned applications to understand technology, conduct knowledge transfer sessions, and ensured team knowledge is current. ● Making necessary changes in the RTS data base system based on the users’ request with managing a support ticket system. ● Providing training to end-users of the application. This includes conducting training sessions, creating training materials, and providing ongoing support to ensure that users are able to effectively use the application. ● SQL is used to analyze large data sets of COVID-19 cases and identify patterns, trends and insights to help the project owner, the Mayor of NYC to make the best decision to deal with the COVID-19 pandemic. ● Scripting and execution of SQL queries to retrieve data from one or more database tables at the request of the project owner and responsible person to answer specific questions. ● Writing SQL commands to update, insert, and delete data in the database, as well as to create new table and modify existing one.
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New York City Department of Transportation
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United States
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Transportation/Trucking/Railroad
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700 & Above Employee
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Intern
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Sep 2018 - Jan 2022
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Education
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The City College of New York
Bachelor of Science - BS, Computer Science