Md. Mamun Hawlader
Branch Operations Supervisor at Babuland Ltd- Claim this Profile
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English Professional working proficiency
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Hindi Limited working proficiency
Topline Score
Bio
Credentials
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Digital Security Essentials
ICT DivisionFeb, 2023- Nov, 2024 -
Volunteering for Social Change
Bangladesh Youth Leadership Center (BYLC)Feb, 2023- Nov, 2024 -
Conflict Management
Bangladesh Youth Leadership Center (BYLC)Jan, 2023- Nov, 2024 -
Communicative English Language Speaking
WSDA New ZealandDec, 2022- Nov, 2024 -
Professional Customer Service (PCS)
Skills for Employment Investment Program (SEIP)Dec, 2022- Nov, 2024 -
Basic Logistics Management
USAIDAug, 2022- Nov, 2024 -
Leadership
Robi 10 Minute School All CourseApr, 2021- Nov, 2024 -
Microsoft Office 365 Administration & Troubleshooting
Bangladesh Hi-Tech Park AuthorityFeb, 2021- Nov, 2024 -
Class Management
JAAGO FoundationJan, 2021- Nov, 2024 -
Management Learning
Robi 10 Minute School All CourseJun, 2020- Nov, 2024 -
Interpersonal Communication Skills
USAIDApr, 2020- Nov, 2024 -
Digital Marketing
Robi 10 Minute School All CourseMar, 2020- Nov, 2024 -
Project Management
Robi 10 Minute School All CourseFeb, 2020- Nov, 2024 -
Computer Basic ICT Application & Graphic Design
Department of Youth DevelopmentJan, 2020- Nov, 2024 -
Professional Communication
Grameenphone LtdJan, 2020- Nov, 2024 -
English Spoken and Writing
S@ifur'sJan, 2018- Nov, 2024 -
Diploma in Computer Science & ICT
Science and Information TechnologyJul, 2011- Nov, 2024 -
The Basic Idea of Investment
UNDPJan, 2023- Nov, 2024 -
Skills And Strategies For Negotiation
Bangladesh Youth Leadership Center (BYLC)Sep, 2022- Nov, 2024 -
F-Commerce Business
Robi 10 Minute School All CourseMar, 2022- Nov, 2024
Experience
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Babuland Ltd
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Bangladesh
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Recreational Facilities
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1 - 100 Employee
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Branch Operations Supervisor
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Jun 2023 - Present
Babuland Ltd is the pioneer of the largest and fastest growing chain of indoor playgrounds in the Amusement Sector of Bangladesh. Currently, we have 7 branches in Dhaka with a nationwide rollout plan of 25 branches in the next two years. - Taking ownership of gust issues and follow problems through to resolution. - Scheduling staff rotation as per the flow of clients and capacity utilization. - Composed branch sales projection report & follow up to achieve. - Developed service procedures, policies and standards. - Executed branch operations with proper Compliance maintaining liaised to Compliance Dept. - Handled branch cash & execute cash management with concern dept. - Implement Branch Marketing policy. - Oversee F&B operations. - Hiring & training branch staff. Show less
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LABAID
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Hospitals and Health Care
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1 - 100 Employee
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Customer Care Executive
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Jan 2020 - May 2023
As a customer care executive, I was responsible to ensuring overall customer service and to gain customer satisfaction. Consistently resolved customers complaints by identifying the root causes of problems and taking appropriate corrective action. Selling hospital & diagnostic services to clients (B2B & B2C). Assist sales team in business acquisitions, planning and developments. Managing client relationships to build a reputation for excellent service and generate repeat business. - Increasing the client retention ratio by 50% and also attained the “Employee of the Year Award” 2 times. Show less
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Aalok Healthcare & Hospital
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House - 3, Road - 4, Block - A, Sector - 6, Mirpur, Dhaka
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Business Development Executive
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Feb 2018 - Dec 2019
I was communicating with target audiences and build and develop customer relationships. Prepared marketing plans, advertising, direct marketing and campaigns. Distrusting and presenting ideas, information and strategies. Visit offices regularly to make corporate proposals and MOU. - Increased sales by 20% by restructuring marketing, expanding customer outreach and retention and reorganizing inventory I was communicating with target audiences and build and develop customer relationships. Prepared marketing plans, advertising, direct marketing and campaigns. Distrusting and presenting ideas, information and strategies. Visit offices regularly to make corporate proposals and MOU. - Increased sales by 20% by restructuring marketing, expanding customer outreach and retention and reorganizing inventory
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IBNE Kaseer School & College
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Kachukhet, Mirpur-14, Dhaka.
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Teacher Assistant
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Mar 2016 - Dec 2017
I was developing and issuing educational content including notes, tests, and assignments. Supervising classes to ensure all students are learning in a safe and productive environment. Delivering personalized instruction to each student by encouraging interactive learning. Planning and implementing educational activities and events. Allocating and grading homework, assignments, and tests. I was developing and issuing educational content including notes, tests, and assignments. Supervising classes to ensure all students are learning in a safe and productive environment. Delivering personalized instruction to each student by encouraging interactive learning. Planning and implementing educational activities and events. Allocating and grading homework, assignments, and tests.
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UDVASH-উদ্ভাস
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Bangladesh
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Education
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200 - 300 Employee
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Batch Cooridator
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Jan 2015 - Dec 2016
I was observing each candidate in the examination room at all times. Ensuring the security of the examination papers and completed response sheets, before, during and after the examination. Checking the written answers whether students are evaluated or not. Experienced in full-cycle of recruiting by cultivating relations with applicants through written communication, telephone calls, and video conferencing. I was observing each candidate in the examination room at all times. Ensuring the security of the examination papers and completed response sheets, before, during and after the examination. Checking the written answers whether students are evaluated or not. Experienced in full-cycle of recruiting by cultivating relations with applicants through written communication, telephone calls, and video conferencing.
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Education
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2013 - 2017
National University | Bangladesh
Bachelor of Science - BSc, Physics -
2011 - 2013
BIAM Model School & College
Higher Secondary School Certificate (HSC), Science -
Sehangal School & College
Secondary School Certificate (SSC), Science
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