Senior Manager, Subscriber Managment System(SMS)

• Jan 2018 - Present

Manager- Subscriber Management System (SMS)

• Apr 2015 - Jan 2018

• Implementation of Subscriber Management System (SMS) modules.• Operational Services for SMS.• Managing SMS team.• Streamlining Subscriber Management System (SMS).• Resolving report generation & billing related issues that were causing loss of subscriber revenue.• Upgrading SMS which led to resolution of many bugs in the system, which in turn led to more stability & reliability• Process re-engineering and review of departmental processes as Process Architect, contains:• Process identification and detail documentation of all the process of Mediation System, Provisioning, Product Development, Billing & Rating etc.• Integration & service support for various CAS, STB, CRM, etc.• Training team members and networks operators to ensure more productivity when using the SMS system• Design Corporate Network & Hardware with High-availability fault tolerance• Maintain Oracle Active & Passive DB server with Linux platform• Maintain AD, Application Server (Windows-2012), Cisco firewall, Load Balancer, Router Switch etc.• Configure Net App (FAS-2200) storage. Create aggregate and assign LUN & CIFS Volume.• Maintain STB/OSD Mail , billing notification, online collection , STB Activation, setup combination with CAS/ Call center etc Show less

Deputy Manager –IT (Head of Department)

• Jul 2010 - 2015

•Network Support: Router configure, Network Planning, Designing & Maintenance. System Administration/ Maintenance of Linux/ Windows Server. Manage Windows domain controller Client-Server Network for 300+ PC. Also setup and maintain FTP and VPN server. Connect Remote PC using Windows Remote Desktop Sharing/TeamViewer Software. •Internet Support: Communicate with ISP. Planning, Designing, Setup and finally distribute internet to users. Internet link monitor using Woodstone Servers Alive Software. •Email System Management: Configure and Management eBox® /Zentyal , Linux, Microsoft exchange Mail Server. MS Outlook, MS office outlook, Eudora, is setup in client end. •Software Support: Install and configure different OS (Windows XP, Windows 7, Windows server2003,2008/ Linux, MAC etc) and daily necessary software. •VMware: Have a sound knowledge VMware server configure, install, New virtual machine install , configure ,VMware vSphere Client ,VMware vCenter Converter Standalone Client, VM backup client •ERP Software Management: Maintain, Upgrade & Implementing the ERP software.Have a strong knowledge SAP BASIS Administrator •Security: Develop & implement corporate IT / data protection policy. File share restriction. License Kaspersky antivirus corporate edition used in LAN for virus protection. Different system off like USB, CD-ROM, BIOS, outgoing e-mail attachment restriction etc. •Backup and Data Recovery Management: Data/OS/HDD Backup using Windows built-in Backup/ Acronys/ SelfImage/ Backup Synchronization software. Plan, Design, Implements data backup procedures and manages data on storage devices. •System Support: Co-ordinates to purchase necessary resources for IT like PC, UPS, Network equipment etc. Estimates costs of different systems and find out cost-benefit analysis. Co-ordinates support staff for the works. Professional Training /Course Complete : SAP BASIS Administrator, RHCE, CCNA, VMware. Show less

Manager-IT

• Aug 2009 - Jul 2010

• Monitoring the whole Network. • Maintenance & Troubleshooting of Office Computers, Server, Operating Systems, Hardware, Software, Network, PABX, Printers, UPS, modem, Projector, Hub, Switch, Router, Structure network cabling etc. • Mail Server Configure and Maintenance • Antivirus Server Configure ,update ,user authentication and privacy policy • Responsible for Server (DNS,& DB ) in MTL Group • Configuring E-Mail & Internet connection & LAN connectivity diagnosis & troubleshooting • Software problem solving & Finding out problem source. . • Implementing Knitting & Dyeing Software • Monitoring Garments software in MTL Group. • Door Access Control Install , Maintenance & Supervising the Payroll and attendance system using Proximity Card • CCTV: Monitor and supervise IP Based CCTV which is setup in Head Office and Factory Show less

Senior Network Engineer

• Jun 2008 - Aug 2009

Network : Maintain LAN Network with 230 workstation Maintain WAN Network with 10 Center with 1 Head Office Monitoring the whole Network. Hardware Troubleshooting. System : Antivirus Server Configure and update and user Authentication and Privacy policy Responsible for Server (Mail, DNS,& DB ) in BIHS Hospital Configuring E-Mail & Internet connection & LAN connectivity diagnosis & troubleshooting. Software problem Solving & Finding out problem source. . Monitoring Cash Collection & Hygeia -Health Care System Software Show less

Assistant Network & Hardware Engineer

• Feb 2005 - Jun 2008

• Microsoft Windows 95, 98, 2000, XP, Vista Install configure troubleshoot • Microsoft Windows 2000, 2003 Server & Professional Install configure troubleshoot • Install ,Update & troubleshooting Linux Red Hat & Ubuntu Operating System. • Install & update anti-virus software. • Install / configure firewall settings as per requirement • Checking physical cable connectivity & backbone link connectivity • Responsible for implementing ERP (Merchandising, Commercial, Store, Cutting, Sewing, Finishing and Export ) in Opex Group. • Responsible for Attendance Server in Opex Group. • Responsible for Server (DNS, DB & Mail Server) in Opex Group. Hardware: Various PC compatible from 486 to Pentium 4, D, Duel core. Core to duo etc Assemble, Configure, Software Installation and sound knowledge to trouble shooting and handling various printers, UPS, modem, Hub, Switch, Router, Projector, Structure network cabling etc. Show less