MD Jahidul Kabir

Lead Tech Engineer at Shanghai Wicresoft
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Contact Information
us****@****om
(386) 825-5501
Location
Minhang District, Shanghai, China, CN

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Credentials

  • IKCEST
    COSO IT - A Big Data & AI Company
    Apr, 2019
    - Oct, 2024

Experience

  • Shanghai Wicresoft
    • China
    • Software Development
    • 1 - 100 Employee
    • Lead Tech Engineer
      • Feb 2022 - Present

      + Worked at the Microsoft CSS Shanghai team as Non-FTE (Shanghai Wicresoft Co., Ltd.) and provide technical support to Microsoft 365 global premier customers. + As a Technical Team Lead, a major focus on handling complex issues and escalation on Microsoft 365 Premier Support Team.+ Provide advisory support to the Microsoft 365 premier customers for Information Protection, Data Governance, Data Loss Prevention, Conditional Access Policy, CASB, and so on. + Involve in platform-level issues and engaging different teams to resolve the issue at the earliest to mitigate customer impact.+ Use standard processes, and implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues regarding Microsoft Enterprise Mobility + Security, Security & Compliance, Intune/Endpoint Manager, Identity and Access Management, Information Protection, AzureAD, Exchange Online, Teams, SPO, CAS, CAP, PAM, PIM & MDE.+ Maintaining compliance with GDPR and other data protection laws with regard to internal data protection activities. + Remaining up to date with the latest security systems, tools, trends, and technology. Show less

    • Senior Technical Support Engineer
      • Dec 2020 - Jan 2022

      + Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations+ Providing support for Microsoft Exchange Online, Exchange Hybrid and Microsoft Teams+ Handling critical case with best manner.+ continuously, steadily, constantly look for the solutions from different quarters, different stake holders different operators and different departments.+ Providing training to the new hires+ Provide instant support for the critical cases.+ Identify, analyze and write problems with program function, output.+ Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.+ Document on technical work and research to help colleagues, improve the product, and improve the support experience. Show less

Education

  • Nanjing University of Posts and Telecommunications
    Bachelor's degree, Computer Software Engineering
    2016 - 2020
  • Ispahani Public School and College, Cumilla Cantonment, Cumilla Bangladesh
    Higher secondary, science
    2010 - 2014

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