Experience

Courtyard by Marriott, Mumbai

• India
• Hospitality
• 100 - 200 Employee

• Guest Services Associate

  • Mar 2022 - Present

  Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Inspected dishes and utensils for cleanliness. Checked guests' identification before serving alcoholic beverages. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer. Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior. Kept register accurate through correct billing, payment processing and cash management practices. Increased sales significantly by upselling higher-end products to customers. Bussed and reset tables to keep dining room and work areas clean. Worked with MICROS system to place orders, manage bills and handle complimentary items. Explained menu items and suggested appropriate options for food allergy concerns. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times. Show less



The St. Regis Mumbai

• India
• Hospitality
• 400 - 500 Employee

• Internship Trainee

  • Jul 2018 - Nov 2018

  Worked closely with industrial professionals to expand upon acquired training with practical knowledge. Improved worker protections by helping revamp safety instructions and gear use protocol Worked closely with industrial professionals to expand upon acquired training with practical knowledge. Improved worker protections by helping revamp safety instructions and gear use protocol