MD. ISMAIL HOSSAIN

Operations Manager at iPeople Limited Bangladesh
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Contact Information
us****@****om
(386) 825-5501
Location
BD

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Credentials

  • Diploma in Operations Management (Ops)
    Alison - Empower Yourself
    Jan, 2023
    - Oct, 2024
  • Fire Safety - Essential Concepts, Prevention
    Alison - Empower Yourself
    Jan, 2023
    - Oct, 2024

Experience

  • iPeople Limited Bangladesh
    • Bangladesh
    • Human Resources Services
    • 1 - 100 Employee
    • Operations Manager
      • Mar 2022 - Present

      March 2022–Present | iPeople Limited, Dhaka, Bangladesh Operation Manager | Overall work as an Operation Manager • Maximize the efficiency of all business procedures. • Monitor daily operations and address potential issues when they arise. • Build processes that meet our business objectives and ensure compliance. • Monitor financial data and recommend solutions that will improve profitability. • Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans. • Purchasing & Assessment of the tender schedule and preparation of the tender submission process. • Provide top-quality control to eliminate downtime and maximize revenue. *Current Project of iPeople Limited: Scanning and Equipment Maintenance Operator, IDEA Project (2nd Phase), Election Commission Secretariat. • I have been working here from the beginning of this project. • Right now, we have appointed 519 candidates as our employees of this project out of 21000+ applicants. • Receiving the attendance sheet and preparing an attendance summary. • Payroll Management. • Maintaining Insurance with Astha Life Insurance Co. Limited for 519 Employees. • Maintaining transfer applications, and paid and unpaid leave management.

  • MOFI NETWORK INC.
    • Ontario, Canada
    • Senior Tech Support Agent
      • Feb 2020 - Jan 2022

      • Research, identify and resolve customer complaints using applicable software. • Documentation of calls according to company procedure. • Developed ongoing programs using good team communication and collaboration. • Research, identify and resolve customer complaints using applicable software. • Documentation of calls according to company procedure. • Developed ongoing programs using good team communication and collaboration.

  • SATATA ENT.
    • Khulna, Bangladesh
    • Manager
      • Jun 2018 - Dec 2019

      • Communicate with Foreign Officials about Ongoing project updates. • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades. • Evaluate report data to proactively adjust and enhance operations. • Achieved or exceeded financial goals regularly by controlling expenses, optimizing schedules, and regulating inventory usage. • Management of the construction site. • Appoint new employees as per demand. • Managing Rental service for Crane, Microbus, etc.

  • Legend Corporation Khulna
    • Khulna, Bangladesh
    • Showroom Manager
      • Feb 2019 - Mar 2019

      1. Supervise all the employees in the Corporation. 2. Make sure that Customers are Satisfied with the service. 3. Money Management inside the Business. 1. Supervise all the employees in the Corporation. 2. Make sure that Customers are Satisfied with the service. 3. Money Management inside the Business.

  • MOFI NETWORK INC.
    • Ontario, Canada
    • Tech Support Agent
      • Jun 2016 - May 2018

      1. Research, identify and resolve customer complaints using applicable software. 2. Route calls to appropriate resources. 3. Document all call information according to standard operating procedures. 4. Offered friendly and efficient service to customers, handled challenging situations with ease. 1. Research, identify and resolve customer complaints using applicable software. 2. Route calls to appropriate resources. 3. Document all call information according to standard operating procedures. 4. Offered friendly and efficient service to customers, handled challenging situations with ease.

  • AIS NSU Student Chapter
    • Bangladesh
    • Education Management
    • Head of the Human Development
      • Aug 2015 - Dec 2016

      1. Managing the students under AIS NSU. 2. Organizing and Planning for events. 3. Helping students to get better knowledge about our Club and encourage them. 4. Creating human development sessions for students under AIS NSU. 1. Managing the students under AIS NSU. 2. Organizing and Planning for events. 3. Helping students to get better knowledge about our Club and encourage them. 4. Creating human development sessions for students under AIS NSU.

Education

  • North South University
    Bachelor of Business Administration - BBA, Management Information Systems, General
    2012 - 2017
  • Narayanganj University College
    Higher Secondary School Certificate, Business Studies
    2010 - 2012
  • Adarsha School Narayanganj
    Secondary School Certificate, Business Studies
    2009 - 2010

Community

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