Experience

GreeNovel Inc.

• Canada
• Chemical Manufacturing
• 1 - 100 Employee

• Research And Development Specialist

  • Jun 2023 - Present

  •Research and develop efficient waste product factory setups using SolidWorks to create complex 3D models and simulations. • Collaborate with a multidisciplinary team to identify design requirements and specifications. • Conduct thorough research on industry trends, materials, and manufacturing processes. • Implement innovative design solutions to optimize waste product management and recycling processes. • Conducted feasibility studies and cost analyses for waste management projects. • Worked closely with fabricators to oversee the fabrication and installation of custom-designed equipment. • Developed and delivered technical presentations to stakeholders, including government agencies and investors. Show less



Fusion BPO Services

• Morocco
• Telecommunications
• 1 - 100 Employee

• Technical Support Engineer

  • Sep 2022 - Jul 2023

  Fusion BPO, Canada • Provided customers with solution regarding their technical problems (i.e., Software/hardware issues, network issues) by taking 10-15 customers’ remote access of their desktop or phone to solve the issue per day. • Worked on sales, persuade the customer to subscribe to our services so they can get 24/7 support. • Worked on Mac, Android, iOS, Windows 8.1, Windows 10, Windows 11. Fusion BPO, Canada • Provided customers with solution regarding their technical problems (i.e., Software/hardware issues, network issues) by taking 10-15 customers’ remote access of their desktop or phone to solve the issue per day. • Worked on sales, persuade the customer to subscribe to our services so they can get 24/7 support. • Worked on Mac, Android, iOS, Windows 8.1, Windows 10, Windows 11.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Collections and sales agent

  • Apr 2022 - Aug 2022

  • Provide customers with resolutions regarding complaints and questions about the product, retain dissatisfied customers by informing them about products and services, take orders, and process returns. • Collecting payments from the customers for their credit card, persuade them to buy the credit protection plan. • Communicating with clients and customers about their experiences with a product or service. • Provide customers with resolutions regarding complaints and questions about the product, retain dissatisfied customers by informing them about products and services, take orders, and process returns. • Collecting payments from the customers for their credit card, persuade them to buy the credit protection plan. • Communicating with clients and customers about their experiences with a product or service.



Sufi Apparels Ltd

• Project Management Intern

  • Sep 2020 - Apr 2021

  • Assisted project manager with creating list of tasks and requirements needed for the project, after that created the timeline for the clothing manufacturing process, provided the steps to be taken if something goes wrong. • Worked on multiple orders by keeping track and updating the process and templates. • Ensuring the costs of more than 20 orders (per order contains 2000 pieces of clothing order minimum) are not costing more than the overall budget. • Assisted project manager with creating list of tasks and requirements needed for the project, after that created the timeline for the clothing manufacturing process, provided the steps to be taken if something goes wrong. • Worked on multiple orders by keeping track and updating the process and templates. • Ensuring the costs of more than 20 orders (per order contains 2000 pieces of clothing order minimum) are not costing more than the overall budget.