Experience

Swift

• India
• Embedded Software Products
• 1 - 100 Employee

• Senior Sales Manager

  • Jan 2022 - Present

  * Formulating E2E planning & execution processes. Preparing sales target for the team and helping to execute by providing KT.* Supporting D2C brands in logistics, warehousing and payment (checkout) sector, which enables them to focus on their core business.* Responsible for saving RTOs, improving buyers' post-purchase experience & enhancing brand values for the D2C sellers across the country.* Responsible for boosting of sales by providing different sales strategies, client acquisition, retention and engagement.* Single-handedly managed to close E2E account with big D2C brands. Show less

• Senior Sales Executive

  • Jan 2021 - Dec 2021

  * Heading the Growth/Sales business team.* Increased sales by 10x in 3 months by designing new ways of approaching merchants and implementing growth strategies.* Single-handedly managed to partner with big D2C enablers brands and ensure business profitability.* Responsible for hiring sales executives and preparing their training needs to enhance their work efficiency.* Worked closely with Finance team to understand the company's operations budgets and manages customer acquisitions accordingly. Show less

• Account Manager

  • Dec 2019 - Dec 2021

  * Responsible for managing a maximum customer base single-handedly & processes independently.* Conducting performance reviews with D2C enablers to identify areas of improvement and their root cause followed by action/fix plans.* Managed to work with multiple big D2C brands with great retention across the years.* Regular in-person meet-ups with Brands to understand deeply about their business and build great rapport.* Managed to meet all client needs and deliverables according to proposed timelines.* Keen with Excel and reporting which allows me to provide insights on business and helps the customer to understand their performance. Show less

• Operations Manager

  • Dec 2019 - Apr 2021

  * Worked closely with all vendors and managed to create protocols to streamline the processes.* Responsible for reducing RTOs, managing NDRs, and optimizing operational costs.* Developed and sustained a level of professionalism and trusting relationship among staff and clientele.* Managed to maintain regular reports on the vendor level which helps the product team with vendor allocation.* Managed to lead a high-performing cross-functional team.* Keen with all vendor platforms and understanding the business SLAs. Show less

• Growth Hacker

  • Aug 2019 - Apr 2021

  * Was the first hire for the founding team & worked directly with the founders to develop the structure for the expansion and growth.* SCM, Checkout, Warehousing, Shopify, SaaS products like unicommerce, Freshworks etc.* Work closely with the Co-founders on the new process set-up and streamlining the sales and operations process.* Responsible for merchant/seller acquisition and growth for our business.* Conducted comprehensive business analysis, identifying the system and operational requirements, and proposed enhancements.* Reviewing merchant/seller performance on a monthly basis and improving services as per their requirements.* Achieved performance goals on a consistent basis. Show less