Experience

Fleet Space Technologies

• Australia
• Mining
• 1 - 100 Employee

• IT Support Specialist

  • Sep 2022 - Present

  • Manage the day to day operations of all internal IT and infrastructure • Maintain and update servers and networks • Incident management and reporting • User account management • Technical training and onboarding of new employees • Assist with technical solutions for site security • Work with suppliers to negotiate solutions in line with company and budget requirements • Create and maintain a standard operating environment • Ensure the organisation is set up for a modern, secure and efficient work environment • Research and implement new technology for both user and facility • Budget responsibility for internal hardware and software



Peregrine Corporation

• Australia
• Retail
• 400 - 500 Employee

• IT Desktop & Application Support Officer

  • Mar 2022 - Sep 2022

  • Build and install computer hardware, software, networks, printers, phones, and any other equipment related to desktop infrastructure, in accordance with IT department standards• Monitor installed desktops, laptops, networks, telephone systems and peripherals with routine maintenance• Identify, log, and resolve IT technical problems involving hardware, software applications or network systems• Log calls, issues and resolution in Aegis and JIRA Helpdesk software.• Ensure that work is carried out within agreed service levels and in accordance with IT department guidelines • Providing technical support across the company (this may be in person or over the phone)• Setting up AD accounts, hardware, and software access for new users• Maintain AD, Microsoft, or Azure accounts• Migrating servers from an old Windows platform to a higher windows/cloud platform• Identify potential changes and suggest possible system improvements on procedures• Create, maintain, and distribute reports of progress to IT Management• Asset management and stock take of all company IT equipment.• Maintain client databases with up-to-date solutions and clear record of activities• Coordinating with escalation support and direct unresolved issues to the next level of support personnel.• Create and update technical documents or procedures onto the company IT service desk portal

• IT Helpdesk Officer

  • Jul 2019 - Mar 2022

  • Provide 24x7 Level 1 IT support to all company owned stores and OTR App users over the phone or email.• Perform remote configuration, maintenance and troubleshooting of windows-based POS Systems and all supporting equipment like Eftpos terminals, Postec Communications Controller, Car Wash Codax, Axent price controller etc• Configure, test and provide support for all Honeywell PDE devices (windows & android), Lenovo android tablets and iPads deployed to stores.• Determine the best solution based on the issue and details provided by store staff.• Monitoring and troubleshoot networking issues at stores.• Log calls, issues and resolution in Aegis and JIRA Helpdesk software.• Identify and suggest possible improvements on procedures• If required, attend sites to resolve issues, setup and replace equipment• Asset management and stock take of all store’s IT equipment.• Coordinating with escalation support and direct unresolved issues to the next level of support personnel.

• Console Operator

  • Oct 2017 - Jul 2019

  • Provide exceptional customer service to ensure the smooth operation of OTR retail business.• Process cash, credit/debit card, third party cards transactions along with POS opening and end of shift procedures.• Complete general cleaning duties as set out in the company procedure manual.• Ensure FIFO of stock by checking codes, rotating and removing out-of-date products.



RasGas

• EMS Technical Officer

  • Jun 2015 - Jun 2017

  • Monitor access control system to ensure that only authorized employees, contractors have access privileges and valid identification cards. • Maintain EMS Security Access Control System and associated database for all RasGas employees, visitors and contractors. Ensure that all system files are administered and archived properly. • Perform audits of access control systems to ensure policy and procedures are being adhered to and that expired or invalid users are purged from the system. • To operate, optimize and configure all RasGas security and access control systems including CCTV, Intrusion Detection systems and other security equipment. • Coordinate all EMS technical matters with various departments of the company, and contractors within area of responsibility. • Assesses the applicability of new technologies for Security Equipment. • Assist and advise the EMS Head of Security when required on all EMS-related developments. • Ensure inspection and maintenance occurs of relevant EMS equipment, buildings and assets within area of responsibility and arrange speedy repair or rectification of any identified fault or malfunction. • Assist EMS Head of Security to carry out security risk assessments of various security equipment. • Familiarize with CCTV Law # 9 implemented by MOI-SSD (Ministry of Interior-Security System Department) to regulate cameras and surveillance system in various facilities throughout the state of Qatar. • Liaise with MOI-SSD to provide technical support and advise for all MOI CCTV projects planned for RasGas facilities as per CCTV Law # 9. • Liaise with telecom department to ensure maintenance requirements of EMS Access Control System, CCTV cameras and other security technical equipments are met. • Develops and reviews Security Equipment strategies • Other duties as directed by the Head of Security.



ASIS

• Technical Support Specialist

  • May 2009 - Jun 2015

  • Responsible for networking, design, installation and maintenance of the ACTAtek Biometric & Access Control Systems and ACTi CCTV Cameras. • Professional installing, terminating, labeling and testing of various structured cabling systems (Cat 5e/6/6A/7, Fibre Optics, Voice and VoIP). • Remote or Onsite maintenance of equipment and fault resolution. • Apply TOAD application to maintain ORACLE or SQL Server databases for the Biometric / CCTV systems and provide up-to-date system reports for the clients. • Resolve technically complex, mission critical, or politically sensitive customer issues, and maintaining ownership of the issue until it is resolved completely. • Supporting users, clients and network administrators over the telephone and by email. • Maintain the company’s network infrastructure. • Configuration and testing of any new hardware and software. • Travelling to client sites to help with installs, deployment, and troubleshooting. • Management of the daily data backup and retrieval scheme. • Installing and operating Windows desktop and server operating systems. • TCP/IP networking and hardware maintenance and repair. • Training new employees. • Assistance with training of staff and compiling procedural documentation. • Assisting the network manager with support requests. • Ensure computer hardware is safe & complies with health and safety legislation. • Applying patches in accordance with company procedures.



SAMZ Investments LLC

• Store Manager

  • Oct 2001 - May 2009

  • Responsible for the daily managing of staff and the assigning of duties. • Managing and motivating staff to increase sales and ensure store efficiency. • Analyzing store sales figures. Developing, researching and implementing marketing strategies. • Maintaining awareness of market trends and monitoring local competitors. • Managing up to 8 members of staff. • Manage budgets set by Retail Area Managers. • Maintaining accurate records of all pricings, sales, and activity reports. • Ensuring all corporate and local regulations and procedures are met and complied with. • Maintained high standards of customer service during high-volume, fast-paced operations. • Communicated clearly and positively with coworkers and management. • Mastered point-of-service (POS) computer system for automated order taking. • Handled currency and credit transactions quickly and accurately. • Followed procedures for safe food preparation, assembly, and presentation in the deli section. • Assisted management with inventory control and stock ordering. • Resolved complaints promptly and professionally. • Cross-trained and coordinated scheduling with team members to ensure seamless service. • Utilized VeriFone Ruby Super System for POS and financial management functions (budget control, sales analysis, forecasting and reporting, weekly payroll, and cashier management) to manage the local grocery store and maintained excellent customer satisfaction.