Experience

City Bank

• Bangladesh
• Banking
• 700 & Above Employee

• Officer, IT Service Management

  • May 2021 - Present

  Duties/Responsibilities: • Ensuring regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures. • Ensuring network servers operation to continue banking operation. • Monitoring IT Security and Application, AppDynamics, NMS, EMS, Network Firewalls, etc. • Managing day-end (EOD/BOD) operations for core banking, Cards, and other required systems. • Ensuring data center's cooling and other systems PAC, AVR, UPS, AC, Generator, etc. • Ensuring User access management for smoot banking operation. • Communicating with respective system vendor/3rd party vendors at home and abroad to solve any difficulties. Show less



Thakral Information Systems Private Limited

• Bangladesh
• IT Services and IT Consulting
• 100 - 200 Employee

• System Support Engineer at HSBC

  • Mar 2016 - Apr 2021

  Duties/Responsibilities: • Provide support to configure and troubleshoot (Desktop, Laptop, LAN Printer, Scanner, MTC, STC & android enterprise). • Configure Require software package (Lotus Notes client, Microsoft outlook, IBM i Access/ Client Solutions for windows, OnDemand, Cisco AnyConnect , VPN etc. ). • Configure voice logger, webinar, and video conference for global banking communication. • Setup Business Continuity Plan (BCP) relocation/movement & manage IT equipment log. • Support On-Desk users to run their applications smoothly. • Cooperate with Vendors, Service Providers for implementation and operational issues. Show less



The Daily Janakantha

• Bangladesh
• Newspaper Publishing
• 1 - 100 Employee

• IT Officer at Globe Janakantha Shilpa Paribar Ltd.

  • Jan 2014 - Jun 2015

  Duties/Responsibilities: • Desktop, Laptop device configuration. • LAN maintenance & troubleshooting. • Network monitoring, PC troubleshooting. • Wi-Fi, Bandwidth management. • Printer sharing and troubleshooting. • OS and others require software installation. • PABX system intercom setup. • Hardware support etc. • Vendor communication. Duties/Responsibilities: • Desktop, Laptop device configuration. • LAN maintenance & troubleshooting. • Network monitoring, PC troubleshooting. • Wi-Fi, Bandwidth management. • Printer sharing and troubleshooting. • OS and others require software installation. • PABX system intercom setup. • Hardware support etc. • Vendor communication.