Experience

Bikroy

• Bangladesh
• Internet Publishing
• 1 - 100 Employee

• Deputy Manager, Marketplace

  • Jan 2021 - Present

  I am currently responsible for Bikroy.com Marketplace Vertical Business P&L.

• Assistant Manager, Marketplace

  • Jul 2017 - Dec 2020

  Ensuring an efficient and effective Account Management Team, leading from the front by managing top clients & own team in the given vertical.Prepare, monitor & ensuring Client visit & Customer calls plan for new joiner & existing employees.Prepare Revenue reports, KPI & Attendance reports on a monthly basis for the given vertical.Monitor & inform burning issues to Management.Make sure the Team keeps All reporting sheets accurate & up to date.Execute Marketing efforts (Danglers/Signage/Banner etc,) seamlessly with dealers.Formulate a win-win business situation with top dealers.Conduct logical tests and first-level interviews of candidates before passing them on to the top management.Timely submission of any work when assigned.Supervision & Supervise the Sales team.Creating Sales & Marketing opportunities.Preparing sales information & market analysis.



Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Area Manager (Consumer Electronics)

  • Jan 2017 - Jul 2017

  Responsible for company business within an assigned territory. Adequate knowledge of Samsung Operation process including Opening new store and Closing nonprofit Business Store.Customer Management & Transactions process, Inventory Management, Refunds, Loss-Prevention process that calculate cost efficient period of maintenance, repair and replacing of productsDealing with Channel care support and applying discount/CP program, Processing, Testing and Interpreting Company result.Adequate Experienced in Auditing & Scheduling, Sending Contracts/Agreement papers to carriers, how to find out Inventory discrepancies & do investigationOwn and promote brand standards in alignment with company vision. Motivate and inspire the team to sell, grow, and have fun while being the best.Change Planogram, Price-Flag, Display, Customer Callback & escalate the process, Purchasing & Receiving restock, and checkout products from Warehouse.Build strong relationship & Work closely with all Exclusive outlets, Enable sellout (consumer take off ) growth leading to counter share growthDrive marketing activities and programs at outlet level & look into the appointment of new SES (Exclusive outlet ) bases requirement.Conduct motivating store meetings, learn new skills at district/territory meetings. Identify, develop, and retain internal talent; recruit and build relationships with external talent.Educate exclusive sales channel regarding Samsung policies, directions, schemes etc through several of means.Work in partnership with dealers to ensuring smooth implementations and operations at the field level on a day to day bases enhancing the retail experience.Achieve monthly Sellout planning & achievement of targets in terms of Value & models.



Walmart Canada

• Canada
• Retail
• 700 & Above Employee

• Assistant Manager (Wireless Department)

  • Apr 2014 - Dec 2016

  Accurately follow en-Track user manual, Operation process, effectively utilize & met personal goals & targets according to company Productivity Manager. (awarded best Manager of Southern Alberta District 2015)Great knowledge in Setup new business Kiosk, Activation Portals & Dealing with Channel Care, RMA process & Claims, Refund & product recall procedure, Logs Submission & Approving employee pay-stuff. Change Planogram, Price-Flag, Display, Customer Callback & escalate the process, Purchasing & Receiving restock, and checkout products from the Walmart Receiving.Adequate Experienced in OSL Auditing & Scheduling, Sending Contracts/Agreement papers to carriers, how to find out Inventory discrepancies & do investigation.Own and promote brand standards in alignment with company vision. Motivate and inspire the team to sell, grow, and have fun while being the best.Ensure extraordinary customer service that help customer to find out the right product in right place within the right price.Conduct motivating store meetings, learn new skills at district/territory meetings. Identify, develop, and retain internal talent; recruit and build relationships with external talent.



Best Buy Canada

• Canada
• Retail
• 700 & Above Employee

• Store Manager (Consumer Electronics)

  • Jan 2013 - Apr 2014

  Adequate knowledge in Operation process including Opening and Closing Business Store & Kiosk, Customer Management & Transactions process, Inventory Management.Accountability for everything within the 4 walls of the store including revenue, profitability, and financial reporting.Coaching, mentoring and growth monitoring while empowering employees to serve as a trusted adviser and solution provider for customers' varied needs.Advise customer about the latest technology that available in the market place to ensure better customer service.Partner with all areas of the business, with company community partners, and partner with trusted vendors to exceed the expectations of customers.Setting the tone for the store, connecting services to products and leading friendly competition along the way.Drive profitability across all channels through analysis of sales trends & Projects/initiatives to enhance the customer experience.Change new store planogram & display, restock, and checkout products from the warehouse.Refunds, Loss-Prevention process that calculate cost efficient period of maintenance, repair and replacing of products.



IBM Canada

• Call Center Supervisor

  • Jan 2012 - Dec 2012

  Assisted with quality management processes. Conducted research in various marketing alloys and its process in accordance to customer’s requirement and specifications. Build & modify team strategy and technology enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development.Outcome-focused methodologies and deep industry expertise. Work out and manage the implementation of business projects and lead the project members. Ensure that IBM receives proper assistance in the fulfillment of project suggestions and solutions.Gives high quality and reasonable advice depending on the demand given by IBM.



La Vecchia restaurant

• Restaurent Manager

  • Jan 2009 - Dec 2011

  Customer oriented Hospitality Services which include:Hiring qualified personnel according to standards & Organize and oversee daily operations of daily facilities. Organizing and coordinating operations to ensure maximum efficiency.Ensure supplies and equipment are adequate in quantity and quality.Supervising and evaluating staff, assist in pricing products or services. Assume responsibility for budgeting and monitoring expenses.Enforce adherence to regulations and quality standards. Handle customer complaints when necessary.Ensure all records are kept properly and consistentlyReview and prepare reports for senior management