Deputy General Manager (DGM) of Sales & Recovery at Greenland Technologies Limited.

• Oct 2022 - Present

Assistant General Manager( Service & Spare Parts Division)

• Oct 2020 - Dec 2021

• Lead an 80-person team in the after-sales operation of New Holland Tractors, KARCHER-Cleaning Machine, JUNNGHEINRICH-Forklift, and INGCO complete tool solutions. • Drive the spare parts business with 40 dealers and deploy 8 new dealers for the spare parts business by making service-level agreements. • Developed standard operating procedures for the after-sales operation and resolved commission issues for spares. The company excelled in revenue, around BDT6Cr. (8 Months)through spare sales and service income, which resulted in the profitability of the company. • Assured smooth after-sales service for 2500 agro products,8000 cleaning machines,150 forklifts, and a large quantity of INGCO power tools. • Setting a yearly target and plan to expand the ASPD network throughout the country and ensure their profitability. • Managed and established profit margins on spare parts to accelerate the volume of Business. • Monitoring and mentoring the technicians on basic service operations and evaluating their performance. • Product Planning based on Daily, Monthly, and Yearly Consumption. • Truck unloading, GRN in ERP or any Software, counting with cross-check of Invoice quantity, racking with proper location and MRR (Material received report) • Guiding the team for making promptness in providing service by analyzing the critical technical failure and finding out the exact solution for remedy of the machines. • Inventory Controlling through ABC Analysis, FNSD Moving, HML Analysis & VED Analysis. • Distribution system managing by on a priority basis to FIFO & LIFO System • Distribution cost share by manufacturer, Distributor, or customer which is mentioned in the contract paper. Both are practices in the BD or Global market • Documentation for Product Planning, MRR, Inventory Controlling, Direct Consumer, Retailer, KAM, and Distribution & Transportation. • Generating and submitting necessary reports to the CEO. Show less

Head of Service and Spare parts Division.

• Sep 2018 - Oct 2020

Sales & Service operation including marketing & business development activities of spare parts for Mahindra Tractor and Trucks with a team of 60 people. • Developed & implemented the dealer commission and incentive policy which almost doubled spares sales. • Established a new labor rate policy with network workshops and service income targets to different branches which increased the department’s gross Income and decreased expenses resulting in profitability. • Set 10 new dealers and nurse 23 dealers to make sure the availability of service and spare parts nationally. • Implemented and established the warranty, PDI, and vehicle installation process to reduce service and technical failure issues. • Monitoring & mentoring the technicians on their service operation & evaluating their performance. • Guiding the team for making promptness in providing service by analyzing the critical technical failure and finding out the exact solution for remedy of the machines. • Promoted power track branded tractors originating from India at the local market by conducting 32 marketing activities (Roadshow, Fair, Service camp, digital marketing) across the country. • Excelled the sales of the company by BDT 6.48 Cr. and sold around 54 nos of tractors in 4 months which was the maximum sales with maintaining the policy. • Initiated an incentive scheme to team members for outstanding performance, which increased work efficiency and dealers, which increased customer loyalty. • Deployed 7 new dealers for spare parts business by making service level agreements. • Organized 16 different promotional events throughout the business area which grew awareness among the customers. • Established the policy of spare parts, and warranty policy which increased the business of spares and services. • Generating and submitting necessary reports, completing all pending tasks of the department & presenting the performance of the department to the CEO and divisional business head based on requirements. Show less

Head of Service & Spare Parts Division

• Nov 2015 - Sep 2018

• Established the after-sales operation of New Holland Tractors, KARCHER-Cleaning Machine, JUNNGHEINRICH-Forklift, and DEMAG- Overhead Crane by leading a team of 34 people. • Excelled a revenue of around BDT 3.5 Cr. through spare sales and service income resulting in the profitability of the company. • Developed the policy, SOP, and promotional strategies of the company. • Assured smooth after-sales service for 1500 agro products, 5000 cleaning machines, 100 forklifts, and 35 cranes that were sold throughout the country. • Deployed 18 new dealers & established 2 service centers to serve the customers with functional excellence. • Established 7 Nos of 3S centers throughout the country & trained the people of the service point. • Conducted internal audit /Inventory to maintain company technical tools, equipment, and parts. • Increased customer satisfaction Index (CSI) by troubleshooting prompt resolution of the technical problem. • Setting yearly targets & plan to expand ASPD (Authorized Spare Parts Dealer) network all over the country and their profitability. • Develop and deploy quality training materials/presentations for all sales and marketing personnel • Providing customer service according to Companies commitment. • Warranty claim on spares, PDI report submit to a particular website, or so on. • Conduct regular inspections of all service delivery channels in order to assess the capacity of required types of machinery, equipment, and technicians, and to audit compliance with the service/warranty claim management process. • Arranging periodic Training Sessions for Local mechanics, Drivers & associated interest groups in consultation with Sales & Marketing Team for creating user awareness on usage and routine maintenance. • Ensure effective rollout of all planned campaigns like Road Show, DEMO, Outdoor Events, etc • Prepare a comparative statement of competing products in terms of technology. • Engine Maintenance, Overhauling, and Fault Detection & Solving. Show less

Deputy Manager-Service & Spare Parts ( Head of After-Sales Division)

• Mar 2014 - Oct 2015

a. Monitored and oversaw the whole after-sales operation of Mahindra agro product by heading a team of 139 people divided into 20 branches. b. Doubled the service revenue in a year by taking some new initiatives for the first time in this organization as well as bringing 37% growth in spares sales. c. Expanded ASC (Authorized Service Center) and ASPD (Authorized Spare Parts Dealer) network all over the country and ensure their profitability. d. Designed, developed & conducted a Training program (LMTP), Demo Program, and Service Camp (FDFC, STSC & MFSC) to implement to educate the company & dealer & sales team to build customers' faith. e. Computerized the functional operation at 20+ service centers & enabled the usage of ERP- Winsoft. Show less

Asst. Manager (Service & Spare Parts Division )

• Mar 2011 - Mar 2014

a. Monitored the after-sales operation of Mahindra Shaktiman Tractors, Light Commercial vehicles of Force & Across by directing 22 technical people. b. Accumulated all the scattered data from the market & prepared a solid customer database. c. Involved in Purchase, material requirements planning, inventory control, warehousing, receiving, etc. d. Handled the sales of spare parts on Avg. BDT 1.75 Cr. & handled the operation of the in-house spare. e. Designed a Better Service & Spares Plan to minimize cost & maximize facilities with customer satisfaction f. Implemented ERP (Winsoft) for service and spare part modules. g. Established a transparent reporting system & better control of the operation. Show less

Manager (Sales & Service)

• Dec 2004 - Feb 2011

• Monitored the after-sales operation of Belarus and Swaraj Tractors, Corona TNS Power Tiller by heading around 35 people divided into 8 different branches. • Assured smooth after-sales service for 4000 Tractors and 700 Power Tiller that were sold throughout the country. • Handled the sales of spare parts on Avg BDT 6.5 Cr. & handled the operation of the in-house spare including Sugar Mills and the farm of BADC. • Conducted internal audit on spare parts, technical tools, and equipment. • Increased customer satisfaction Index (CSI) by troubleshooting prompt resolution of the technical problem. • Responsible for Tractor, Power Tiller, Rotavator, Diesel Engine Assembling, Testing, and Technical Side Handling at the troubleshooting factory site. • At the branch office site, I was responsible for the Sales of Tractors, Power Tiller, Rotavator, Diesel Engines & Spare parts including transport related all formalities handling and registration, and Related Works. • At head office, I was responsible for the Spare Parts business, technical side handling of Lubricant (Luk oil), Tyre Import, Claims, & Related Works. Show less