Experience

URComped

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Sales and customer service

  • Aug 2023 - Present

  Responsibilities: - Operating a new CRM - Greet new sign-ups via phone and/or email - Periodically check with registered secondary representatives to check and advocate for new URComped players - Promptly reply to customer inquiries via the website’s contact us form, chat box and phone - Monitor the concierge inbound text messaging line and make arrangements for players. - Follow up with customers post trip to ask how we can improve and request referrals - Submitting reservation requests to the casinos within 24 hours - Entering trip commissions - Adding events from the casino to the URComped database Show less



RichPrize Casino

• Customer Support Specialist

  • Nov 2021 - Present

  I am a proficient and self-motivated CS specialist with excellent skills and a successful experience of more than 3 years in the iGaming industry. - Software expertise: Zoho-CRM, Intercom, Slack, Kolab Now, Zadarma, Telegram, Trello bot, Multi-login, Microsoft Office, Google word and spreadsheet ETC. I am a proficient and self-motivated CS specialist with excellent skills and a successful experience of more than 3 years in the iGaming industry. - Software expertise: Zoho-CRM, Intercom, Slack, Kolab Now, Zadarma, Telegram, Trello bot, Multi-login, Microsoft Office, Google word and spreadsheet ETC.



SG INTERNATIONAL LP

• United Kingdom

• Customer Service Representative

  • May 2021 - Nov 2021

  I worked as a tire 1 support. Hence, I was the primary point of contact for players contacting the casino site. I was responsible for handling basic customer inquiries and troubleshooting simple issues. In many cases, I was able to resolve these technical issues without escalating them to a higher level.

• Customer Service Representative

  • Mar 2021 - Nov 2021



URounder

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Specialist

  • Feb 2020 - Mar 2021

  I used various software to complete CS-related tasks. Some of them are, Zoho-CRM, Intercom, Slack, Kolab-Now, Zadarma, Telegram, Microsoft Office, Google word and spreadsheet ETC. I used various software to complete CS-related tasks. Some of them are, Zoho-CRM, Intercom, Slack, Kolab-Now, Zadarma, Telegram, Microsoft Office, Google word and spreadsheet ETC.