Experience

CSI Interfusion

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• German language coordinator Testing Triage

  • Apr 2023 - Present



Dynpro India Pvt. ltd

• Information Technology & Services
• 1 - 100 Employee

• Senior German language Translator

  • Feb 2022 - Apr 2023

  5 years of Experienced German language specialist seeking employment with the right company in order to use his knowledge and skills to better the company. 5 years of Experienced German language specialist seeking employment with the right company in order to use his knowledge and skills to better the company.



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• senior process analyst of foreign language

  • Jul 2019 - Sep 2021

  senior process analyst of foreign language

• Senior Process Analyst

  • Jul 2019 - Sep 2021

  Roles and Responsibilities:• Increased customer satisfaction by resolving quality issues.• Served customers in a friendly, efficient manner following outlined steps of service.• Improved quality through consistent hard work and dedication to customer.• Participated in continuous improvement by generating suggestions to support teamwork.• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• German language Advisor

  • Sep 2017 - Jun 2019

  Providing best customer service to Amazon.de by meeting all the performance targets as specified by the company. Handle and respond to customer’s requests and issues via E-mail to ensure prompt resolutions of the queries resulting in complete satisfaction. Efficiently gather complete information to access and fulfil customer needs. Providing best customer service to Amazon.de by meeting all the performance targets as specified by the company. Handle and respond to customer’s requests and issues via E-mail to ensure prompt resolutions of the queries resulting in complete satisfaction. Efficiently gather complete information to access and fulfil customer needs.