Md Abu Zaber

Junior Support Engineer at Zip Net Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Dhaka, Bangladesh, BD

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Bio

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Credentials

  • CCNA: Enterprise Networking, Security, and Automation
    Cisco
    Aug, 2023
    - Oct, 2024
  • CCNA: Switching, Routing, and Wireless Essentials
    Cisco
    May, 2023
    - Oct, 2024
  • Computer Hardware Basics
    Cisco
    May, 2023
    - Oct, 2024
  • IT Essentials
    Cisco
    May, 2023
    - Oct, 2024
  • Network Addressing and Basic Troubleshooting
    Cisco
    May, 2023
    - Oct, 2024
  • Network Support and Security
    Cisco
    May, 2023
    - Oct, 2024
  • Networking Basics
    Cisco
    May, 2023
    - Oct, 2024
  • Networking Devices and Initial Configuration
    Cisco
    May, 2023
    - Oct, 2024
  • CCNA: Introduction to Networks
    Cisco
    Feb, 2023
    - Oct, 2024

Experience

    • Bangladesh
    • Telecommunications
    • 1 - 100 Employee
    • Junior Support Engineer
      • Jul 2023 - Present

    • Bangladesh
    • Information Technology & Services
    • 1 - 100 Employee
    • Customer Support Associate
      • Sep 2022 - Feb 2023

      The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility. The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility.

    • Data Entry Operator
      • May 2021 - Apr 2022

      Eager to leverage my quick typing skills and database management knowledge towards achieving the department's goal. Resolves complex customer problems through active listening and sound judgment. Detail-oriented Data Entry Specialist with 1.1 years of experience within busy office environments. Eager to leverage my quick typing skills and database management knowledge towards achieving the department's goal. Resolves complex customer problems through active listening and sound judgment. Detail-oriented Data Entry Specialist with 1.1 years of experience within busy office environments.

  • All Modina Bakary and Fast-food industries
    • Dinājpur, Rajshahi, Bangladesh
    • IT Manager
      • Jan 2020 - Apr 2021

      To work in a dynamic professional environment with a growing organization and utilize my creativity and innovative thinking for benefit of the organization and myself. To utilize my technical and management skills for achieving the target and developing the best performance in All Modina Bakary and Fast-food industries · To work in a dynamic professional environment with a growing organization and utilize my creativity and innovative thinking for benefit of the organization and myself. To utilize my technical and management skills for achieving the target and developing the best performance in All Modina Bakary and Fast-food industries ·

Education

  • Bangladesh University
    Graduation, B.Sc in CSE
    2022 -
  • Dinajpur Polytechnic Institute
    Under graduate, Computer Science
  • Islam Nagar High School
    Secondary School Cirtificate, Science

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