Md Abu Zaber
Junior Support Engineer at Zip Net Limited- Claim this Profile
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Bio
Credentials
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CCNA: Enterprise Networking, Security, and Automation
CiscoAug, 2023- Oct, 2024 -
CCNA: Switching, Routing, and Wireless Essentials
CiscoMay, 2023- Oct, 2024 -
Computer Hardware Basics
CiscoMay, 2023- Oct, 2024 -
IT Essentials
CiscoMay, 2023- Oct, 2024 -
Network Addressing and Basic Troubleshooting
CiscoMay, 2023- Oct, 2024 -
Network Support and Security
CiscoMay, 2023- Oct, 2024 -
Networking Basics
CiscoMay, 2023- Oct, 2024 -
Networking Devices and Initial Configuration
CiscoMay, 2023- Oct, 2024 -
CCNA: Introduction to Networks
CiscoFeb, 2023- Oct, 2024
Experience
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Zip Net Limited
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Bangladesh
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Telecommunications
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1 - 100 Employee
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Junior Support Engineer
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Jul 2023 - Present
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Genuity Systems Ltd.
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Bangladesh
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Information Technology & Services
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1 - 100 Employee
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Customer Support Associate
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Sep 2022 - Feb 2023
The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility. The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility.
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Ononno Academic & Addmission Care
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Dhaka, Bangladesh
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Data Entry Operator
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May 2021 - Apr 2022
Eager to leverage my quick typing skills and database management knowledge towards achieving the department's goal. Resolves complex customer problems through active listening and sound judgment. Detail-oriented Data Entry Specialist with 1.1 years of experience within busy office environments. Eager to leverage my quick typing skills and database management knowledge towards achieving the department's goal. Resolves complex customer problems through active listening and sound judgment. Detail-oriented Data Entry Specialist with 1.1 years of experience within busy office environments.
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All Modina Bakary and Fast-food industries
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Dinājpur, Rajshahi, Bangladesh
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IT Manager
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Jan 2020 - Apr 2021
To work in a dynamic professional environment with a growing organization and utilize my creativity and innovative thinking for benefit of the organization and myself. To utilize my technical and management skills for achieving the target and developing the best performance in All Modina Bakary and Fast-food industries · To work in a dynamic professional environment with a growing organization and utilize my creativity and innovative thinking for benefit of the organization and myself. To utilize my technical and management skills for achieving the target and developing the best performance in All Modina Bakary and Fast-food industries ·
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Education
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Bangladesh University
Graduation, B.Sc in CSE -
Dinajpur Polytechnic Institute
Under graduate, Computer Science -
Islam Nagar High School
Secondary School Cirtificate, Science