Customer Service Specialist

• Dec 2022 - Present

Customer Service Manager

• Oct 2019 - Present

- Plan, Organize, Direct, Control and Evaluate the operations of Furniture and Service Department- Drive Sales for Technology, Furniture and Stationery to Business Customers as well as Consumers- Control Budget for Community Engagement- Planning and Organizing Stock Levels- Interview, Hire and Oversee training for Staff- Plan, Administer and Control Budget for Supplies- Minimize Shrinkage- Generate Sales lead- Building Sustainable Relationship- Reports on Sales and Daily Margins- Rostering and Payroll (Kronos Incorporated)- Maintaining and Securing daily cash flow- Provide solution to complex Customer Solution- Reporting in SAP and Sales Force

Business Specialist

• Oct 2019 - Jul 2020

- Developed growth strategies based on customer satisfaction and financial gain.- Grow Small and Micro Business Network- Consistently built long-term relationships with existing and new business customers.- Acquire New Business Customers- Interview, Hire and Oversee training for Team Members- Prepare and Interpret report for Management Committee- Control Budget for Community Engagement- Developed growth strategies to support local businesses during COVID-19

Technology & Furniture Specialist

• Nov 2018 - Oct 2019

- Drive Sales for Retail and Commercial Furniture- Drive Sales for Technology- Processing Technology and Furniture returns- Specialize in Technology Repairs- Delivering Customer Service- Meet daily task requirements- Balancing Cash registers- Handle high volume of customers- Customer Experience oriented- Assembling of Furniture- Work on Retail Floor Plan

Duty Manager

• Jan 2017 - Oct 2019

- Recruiting, Training and Supervising Team - Managing Budget - Ensuring Compliance with Licensing, Hygiene and Health Legislation - Budgeting and Ordering Supplies - Preparing Team Roaster - Assessing and Improving Profitability - Making Improvement to Restaurant Operation and Developing Business for Restaurant - Recruiting, Training and Supervising Team - Managing Budget - Ensuring Compliance with Licensing, Hygiene and Health Legislation - Budgeting and Ordering Supplies - Preparing Team Roaster - Assessing and Improving Profitability - Making Improvement to Restaurant Operation and Developing Business for Restaurant