Experience

Biltmore

• United States
• Hospitality
• 500 - 600 Employee

• Marketing Project Coordinator

  • Aug 2019 - Present

  Primarily responsible for managing execution of project requests from marketing managers and assigned business leaders.Serve as primary liaison between internal marketing project team and marketing managers or assigned business leaders to ensure projects are completed on-target, on-time, on-budget, and on-brand.Lead tactical execution of marketing strategy for Attraction and Passholder Program, among other assigned businesses - and represent the business needs and interests of marketing managers or business leaders as the client.Work closely with media and advertising partners for annual ads and targeted, seasonal campaigns for Attraction and Passholder Program business areas. Show less

• Front Office Supervisor / Manager on Duty

  • Sep 2018 - Aug 2019

  Acts as the hotel Manager on Duty and is first point of contact for all Guests, Front Desk Agents, and Lobby Attendants at the Village Hotel on Biltmore Estate.Responsible for managing daily front desk procedures and tasks from a managerial level and for setting the hotel up for daily success. Typical duties include running reports throughout the day, leading meetings with various employees from multiple lines of business, assisting the front desk staff with guest arrival duties, and communicating and partnering with all lines of business across the Biltmore Estate to ensure the entire operation is running smoothly and appropriately. Regularly responsible for owning guest situations and problem solving to assist both our guests and team to successfully overcome any unforeseen challenges or opportunities. Responsible weekly for creating the work schedule for front desk staff based on operational needs and ensuring that a completed schedule is posted in a timely manner. In charge of tracking employee attendance and performance and for completing payroll for front office staff by a weekly deadline to make certain that all employees get paid appropriately and on-time.Regularly assists the Hotel General Manager, Senior Rooms Division Manager, and Front Office Manager with the hiring process of new employees with setting up interviews for prospective candidates, interviewing said candidates, and facilitating the on-boarding process for any hired candidates. Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Front Desk Supervisor

  • May 2018 - Sep 2018

  Act as the first point of contact for all Guests and Frontline Cast Members in Front Office at Disney's Port Orleans Resort - French Quarter.Responsible for managing daily front desk procedures and tasks from a supervisory level and for setting the resort and our Front Office team up for daily success by ensuring all lines of business are operating smoothly together.Regularly responsible for owning Guest situations and rectifying any unforeseen issues brought onto the team or our Guests with clear judgement for a positive resolution. Show less

• Groups Assistant

  • Feb 2018 - Sep 2018

  Primary liaison for all incoming and in-house group guests of Disney's Port Orleans Resort - French Quarter.Responsible for being available for any and all pre-arrival questions for incoming groups, as well as being available as the primary point of contact while groups are on-site.In charge of pre-blocking groups, handling and organizing Group Resumes/BEOs, mass forms of payments, and responding to e-mails and phone calls from Group Contacts and Disney Groups Specialists/Leaders.Spearheaded the organizational overhaul of the Groups Operations at Disney's Port Orleans Resort - French Quarter to enhance the efficiency of the operation on a local level. Redesigned checklists and procedures to ensure all fellow Assistants were working seamlessly together. Show less

• Back Office Operations

  • Oct 2017 - Sep 2018

  Responsible for managing the room inventory of Disney’s Port Orleans Resort - French Quarter and keeping the resort's rooms blocked and room counts balanced.Manage guest pay folios, pre-arrival room blocking for leisure and group guests, and answer telephone calls from leaders, guests, and other lines of business. Regularly act as the first point of contact for guest situations and recovery for phoned-in situations and issues.

• Disney Trainer

  • Oct 2017 - Sep 2018

  Responsible for the success of newly hired Walt Disney World Cast Members and instilling the practices of our company, work location, and fellow cast.Utilize close personal training initiatives and practices based on the style of learning of a trainee to maximize the potential for success in his or her new role.Act as a first point of contact for questions, concerns, and guidance for my fellow cast members.

• Resort Concierge

  • Jun 2017 - Sep 2018

  Assist Walt Disney World Guests with all things My Disney Experience at Disney's Port Orleans Resort - French Quarter. Help our Guests manage their vacations and set them up for the highest level of success. Assist with planning FastPass+ selections, making dining reservations on property, purchasing theme park tickets, and offering general knowledge of the entire Walt Disney World Resort property and Greater Orlando Area.

• Front Desk Agent

  • Jan 2017 - Jun 2017

  Often the first point of contact for our Guests, welcoming them to the Walt Disney World Resort and Disney's All Star Movies Resort.Responsible for having a clean, ready room available for Guests upon arrival, meeting requests whenever possible. Assist Guests with all questions pertaining to My Disney Experience, theme park tickets, and general knowledge of the Walt Disney World Resort and its four theme parks, two water parks, and numerous other recreation offerings.

• Vacation Planner

  • Feb 2016 - Jan 2017

  Act as the first point of contact for visiting Disney Parks guests from around the world, assisting with the planning of their days in Walt Disney World's theme parks, as well as fielding questions regarding all of Walt Disney World Resort property and its wealth of information and possibilities.Work to find the "right fit ticket" package for our guests through conversations and discovery questions pertaining to the guests' time and plans in the Greater Orlando Area.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Aug 2015 - Sep 2016

  Expertly and artfully craft espresso-based beverages to a customer’s specific taste, while creating a personal connection with our customers. Handle cash and monetary transactions daily. Troubleshoot and handle customer situations regularly and work to rectify customer issues. Expertly and artfully craft espresso-based beverages to a customer’s specific taste, while creating a personal connection with our customers. Handle cash and monetary transactions daily. Troubleshoot and handle customer situations regularly and work to rectify customer issues.

• Front Desk Agent

  • Feb 2015 - Aug 2015

  Hospitality Intern (Front Desk Cast Member) on the Disney College Program for Disney Parks and Resorts at Walt Disney World in Orlando, FL at Disney’s Coronado Springs Resort. Hospitality Intern (Front Desk Cast Member) on the Disney College Program for Disney Parks and Resorts at Walt Disney World in Orlando, FL at Disney’s Coronado Springs Resort.



Boston University

• United States
• Higher Education
• 700 & Above Employee

• Mail Room Supervisor

  • Aug 2014 - Feb 2015

  Managed and supervised Boston University student employees and oversaw the daily tasks required to accept mail and deliveries for Boston University students and faculty. Responsible for problem solving daily issues with students and mail carriers. Delegated work to students throughout the day to maximize time and deliver mail and packages to the dormitory residents in a timely manner.Regularly interacted with a number of mail carriers, university faculty, students, and their parents on a daily basis. Show less

• Assignments Assistant

  • May 2014 - Aug 2014

  Provided administrative support to the Director, Associate Directors, and Managers of the main Housing office at Boston University. Fielded calls from, interacted with, and provided excellent support to students, parents, and administrative professionals both within and outside of the university.Regularly worked on the redesign of residence floor plans and spearheaded the assessment of various disability-accessible student living spaces on campus.

• Mail Room Assistant

  • Feb 2012 - May 2014

  Regularly interacted with students and university faculty. Diligently accepted mail deliveries from various carriers and sorted mail and packages for the students and faculty of Boston University.



Longhorn Steakhouse

• Restaurants
• 700 & Above Employee

• Service Assistant

  • Jun 2012 - Nov 2013

  Acted as the primary point of contact for all incoming guests. Greeted customers upon entry, administered table assignments, and oversaw waiting lists during peak hours of dining. Assisted the kitchen staff during times of high customer traffic and prepared tables for incoming guests. Acted as the primary point of contact for all incoming guests. Greeted customers upon entry, administered table assignments, and oversaw waiting lists during peak hours of dining. Assisted the kitchen staff during times of high customer traffic and prepared tables for incoming guests.