Experience

Al Jazira Exchange

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• General Manager

  • Jan 2022 - Present

  Heading a diverse multinational team of 70+ workforce involved in Retail Operations, Business Development, Foreign Exchange Business, Accounts & Finance, Human Resources, and Information Technology.  Providing leadership in establishing and creating corporate governance.  Working in coordination with owners for effective change management.  Delivering strategic business development ideas to the various verticals.  Making high-stakes business decisions and their successful implementation.  Conceptualization & implementation of strategic business plans.  Steering product launch activities including specifications & technical development.  Efficient operations planning, and compliance adherence.  Ensuring achievement of targets for assigned segments by the entire team.  Directing the whole operations within laid down guidelines.  Compliance to local Regulator and Central Bank guidelines.  Ensure compliance to Anti Money Laundering policies of the company.  Planning, organizing & executing marketing plans with the business partners.  Tracking & analyzing competitor's activities to formulate market-based plans.  Devising, developing, formulating & modifying strategy for augmenting business.  Liable for Financial Management and Profit & Loss Management.  Monitoring the metrics across the functions including revenue generation, variable and fixed costs, expenses control & revenue loss management by implementing corrective actions.  Conceptualizing & implementing the competent business development strategies  Implementing strategies to penetrate new accounts & expand existing ones.  Reviewing and interpreting the competitor & market information to fine-tune the marketing strategies.  Facilitating regular marketing events to ensure brand awareness and visibility.  Motivating & managing the team for maximizing contribution.  Monitoring performance of the team across the channels.  Analyzing and evaluating various performance evaluation reports. Show less



LM Exchange

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Head of Operations

  • Apr 2021 - Dec 2021

  Headed a diverse multinational team of 200+ workforce involved in Retail Operations, Business Development, wholesale Bank Notes, Wages Protection System, Accounts & Finance, Human Resources, and Information Technology. Career Highlights: Successfully lead the team in LM to the highest revenue achievement and profitability in 2021. Headed a diverse multinational team of 200+ workforce involved in Retail Operations, Business Development, wholesale Bank Notes, Wages Protection System, Accounts & Finance, Human Resources, and Information Technology. Career Highlights: Successfully lead the team in LM to the highest revenue achievement and profitability in 2021.



UAE Exchange

• United Arab Emirates
• Financial Services
• 300 - 400 Employee

• • Apr 2016 - Sep 2020

  Headed a diverse multinational Country Operations team of 120+ workforce for Remittances, Foreign Exchange, and Payment Services.Career Highlights:Oversaw the business development and growth in Bahrain Operations with the expansion of Branch and Digital channels including Web Portal, Kiosks, Mobile App and Wallets. Bahrain Team delivered consistent results since May 2016 and promoted in Apr 2019 as Associate Director.

• • Feb 2011 - Mar 2016

  Headed various branches of UAE Exchange Centre LLC in UAE, with team of 15-30 resources. The Growth Path involves tenures at: Deira Naif II Branch, Dubai (01/2015 - 04/2016) Jebel Ali Free Zone & Dubai World Centre Al Maktoum Airport Branches, Dubai (04/2012 - 12/2014) Sharjah Airport International Free Zone Branch, Sharjah (01/2012 - 03/2012) Al Karama Centre Branch, Dubai (06/2011 - 12/2011) Deira Main Branch, Dubai (02/2011 - 05/2011)Career HighlightsLed Deira Naif Branch turnaround with Foreign Exchange Business. Led Sharjah Airport Free Zone and Jebel Ali Free Zone branches to the best Corporate Business oriented branches and aided in making Karama Centre Branch, the number 1 ranked HNI branch in UAE. Show less



HDFC Bank

• India
• Banking
• 700 & Above Employee

• Relationship Manager

  • Jul 2007 - Jan 2011

  Relationship Manager of High Net worth Preferred Banking Programme, handling customers with net worth of approximately USD 10 million - by acquiring new customers, retaining existing client base, and reactivating the inactive customers. Career Highlights: At HDFC Bank - was amongst the Top 10 High Networth Group Relationship Manager's pan India in 05/2009 and the Best Personal Banker in 07/2007, 10/2007, 04/2008, and 05/2008. Relationship Manager of High Net worth Preferred Banking Programme, handling customers with net worth of approximately USD 10 million - by acquiring new customers, retaining existing client base, and reactivating the inactive customers. Career Highlights: At HDFC Bank - was amongst the Top 10 High Networth Group Relationship Manager's pan India in 05/2009 and the Best Personal Banker in 07/2007, 10/2007, 04/2008, and 05/2008.



Thomas Cook India Limited

• India
• Leisure, Travel & Tourism
• 700 & Above Employee

• Customer Relations Officer

  • Jul 2006 - Jun 2007

  Administering the overall promotion of products encompassing Forex, Swift Transfers and Global Money Card, managing the channel partners to generate business and proper follow-ups, and acquiring New Stockist Agents to enhance the sale of foreign currencies and remittances. Administering the overall promotion of products encompassing Forex, Swift Transfers and Global Money Card, managing the channel partners to generate business and proper follow-ups, and acquiring New Stockist Agents to enhance the sale of foreign currencies and remittances.



UAE Exchange India

• Financial Services

• Branch Head

  • Dec 2003 - Jun 2006

  Headed various branches in India, with team of 10-15 resources. The Growth Path involves tenures at:  Thodupuzha, Kerala, India during 08/2006 - 08/2006  Thiruvananthapuram Pattom, Kerala, India during 04/2004 - 07/2006 and  PT Usha Road, Kochi, Kerala, India during 12/2003 - 04/2004 Headed various branches in India, with team of 10-15 resources. The Growth Path involves tenures at:  Thodupuzha, Kerala, India during 08/2006 - 08/2006  Thiruvananthapuram Pattom, Kerala, India during 04/2004 - 07/2006 and  PT Usha Road, Kochi, Kerala, India during 12/2003 - 04/2004