Experience

ResiAmerica, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Senior Transaction Manager

  • Jul 2023 - Present

  Currently heading the Transactions Department and working closely with Acquisitions and Rehab Departments. Currently heading the Transactions Department and working closely with Acquisitions and Rehab Departments.



Teen Life

• United States
• Mental Health Care
• 1 - 100 Employee

• Operations Specialist

  • Apr 2023 - Present

  As an Operations Specialist, I contribute to Teen Life in the following ways: - Platform Implementation - Project Management - SOP Documentation - Grant Research - Donation Requests - Calendar Management As an Operations Specialist, I contribute to Teen Life in the following ways: - Platform Implementation - Project Management - SOP Documentation - Grant Research - Donation Requests - Calendar Management



Doorvest

• Senior Operations Manager, Renovations Department

  • Aug 2022 - Feb 2023

  After streamlining the Closings department into optimal efficiency, I transitioned to Doorvest's Renovation Department. In addition to my previous responsibilities as an Operations Manager, I was responsible for the following:- Monthly Post-Mortem to analyze renovation project performance regarding estimation budgets, timelines, and change orders.- Automated team member tasks to alleviate manual tasks and reduce human error in data.- Bridged the gap cross-functionally for customer escalations and implement mutual solutions.- Strategized on cost-saving measures such as auditing platforms, reducing contingencies based on trending data, and more.- Planning and allocating resources, monitoring progress, and keeping stakeholders informed throughout project lifecycles. Show less

• Senior Operations Manager, Closings Department

  • Sep 2021 - Aug 2022

  As an Operations Manager, I am responsible for pushing to meet targets and creating operational efficiencies (aka rolling out new initiatives and certifying the success of those programs) while managing day-to-day operations for the department.A glimpse into my favorite parts of this role:- Collect front-line feedback and raise opportunities/concerns to drive continuous improvement and innovations- Summarize and effectively communicate findings on key trends, insights, and implications- Manage assigned projects to drive increased operational efficiency within the Organization- Train teams on how to use our tools most effectively; subsequently collaborating with them on ideas and enhancements to our tools- Provide subject matter expertise to the internal operations and data teams on how different pieces of information are collected and used- Regularly report out on project/program statusSystems Used –AsanaFrontGSuiteHelloSignInternal Admin CRMMondaySlackZapierZoom+ Show less

• Transaction Manager

  • Feb 2021 - Sep 2021

  I was hired at Doorvest to create and found the Closings Department process and procedures from scratch. I was responsible for managing all aspects of the closing process from purchase agreement to funding. My role required close collaboration with cross-functional departments to ensure a quality Doorvest closing experience.A few details for my day-to-day looked like:- Tracking documentation for 50+ transactions on a monthly basis- Ensuring accuracy of purchase contracts and processing all transactions properly and in a timely manner- Educating Doorvest customers with varied real estate purchasing experience- Building out the Closing department and providing customer and product feedback to internal teams to improve the resell process for Doorvest- Vocalizing metrics and preparing monthly summaries for the Closing Department in order to be presented to Board and Team decks. Show less



Simply Texas Real Estate

• Real Estate
• 1 - 100 Employee

• Real Estate Agent

  • Jun 2020 - Jan 2023

  Responsibilities include: - Developing, maintaining, and tracking personalized marketing plans tailored to individual homeowners for the sale of their property. - Preparing competitive market analysis (CMAs) for individualized home evaluations to present during Listing Appointments. - Assist buyers with finding their ideal home by setting up searches through an online database (MLS/NETRIS) based on key parameters. - Creating marketing campaigns/content on multiple social media accounts while monitoring analytics to ensure influential growth. **Team Member on The Simply Southern Team servicing Dallas-Fort Worth Metroplex. Show less



Opendoor

• United States
• Real Estate
• 700 & Above Employee

• Agent Experience Partner (Licensed Real Estate Agent)

  • Oct 2019 - Apr 2020

  Connected with Agents as their main point of contact through the home-buying process while protecting timelines for fast-moving transactions in an organized, professional, and friendly manner.- Implemented SOPs for CX (customer experience) Org with a focus on standardization and excellence.- Top 10% performer company-wide; metrics included Negotiation Loss, Adjacent Service Attach Rate, CSAT, and more.- Connected personally with agents in order to build rapport and discover their clients’ needs.- Handled 30-40 Acquisition and Resale transactions on average per month while also taking on lead roles for ad hoc projects to improve process implementation.- Negotiated and managed sales contracts for traditional Buyers as well as Investors and answered all client questions within required SLA timelines.Skills Acquired:- Customer Service, Relationship Management, Negotiation and Operations- Cross-functional Team Support- Title/Escrow Knowledge for Buying and Selling- Team Coordination for New Processes and Efficiencies- SOP Creation and Suggestions- Participation in Feedback Loops for Tooling Changes#covid19 reduction in force Show less

• Closing Manager (Transaction Coordinator)

  • Jan 2018 - Oct 2019

  - Maintained relationships with homeowners through the home-selling process and monitored progress from contract acceptance through close of escrow in addition to internal projects.- Collaborated with cross-functional teams for a new CRM System within the first year of employment.- Developed, standardized, and implemented a 30-Day Training Program for new hires.- Guided customers through all aspects of the Opendoor transaction process from purchase agreement-to-inspection-to-closing by responding to questions via email, text and phone within required SLA.- Supported the sale of hundreds of homes on a monthly basis working closely with title/escrow partners, agents, and our internal renovation team to deliver a seamless experience.- Worked closely with key operational teams to build better processes, tools and metrics.- Gathered and synthesized customer insights to help product and marketing teams deliver a better online and offline customer experience. Show less



Hawk Incentives

• United States
• Financial Services
• 1 - 100 Employee

• Account Management Specialist

  • Jan 2017 - Jan 2018

  Developed long-term relationships with a portfolio of clients while managing consumer rebate campaigns as well as marketing incentive programs and meeting deadlines. - Launched and maintained campaigns for clients such as TXU Energy, Hankook Tires, Royal Canin, and Philips Healthcare. - Liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of client requests. - Developed success plans for clientele that outlined critical success factors, metrics for success, potential issues, and recommendations. - Managed and developed client accounts to initiate and maintain favorable relationships with clients by answering queries and identifying new business opportunities. - Assessed program risks, anticipated challenges, and provided escalation management when necessary. - Directly communicated timely account status and analytical reports as well as issue executive summary status updates to the client and management. Show less



ThermaSol

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Training And Development Consultant

  • Jun 2015 - Dec 2016

  Deepened relationships with interior designers, architects and showroom personnel using industry-approved Continuing Education Units (CEUs) and Public Speaking Presentations for business development. - Created and led CEU courses for ThermaSol Steam Shower education platform. - Coordinated Lunch & Learn events for interior designers, architects, and showroom personnel across North America. - Recruited, trained and followed up with sales representatives to implement ThermaSol’s CEU program in their territory as a lead source. - Assessed industry partnerships and trade-shows to establish wider presence in the community. - Cultivated and managed relationships with designers and architects to increase sales and knowledge of product. - Collaborated with regional managers and non-compete manufacturers for successful monthly events. - Created invitations, email campaigns, targeted newsletters, and social media platforms. - Developed policies and procedures for sustainable and effective continuation of CEU program. - Selected out of a group of twenty to speak at METROCON Expo & Conference in Dallas that hosted 500+ attendees. Show less



KBD Sales

• Wholesale
• 1 - 100 Employee

• Outside Sales Representative

  • Jun 2014 - Jun 2015

  Marketed Gifts and Apparel for more than 20 manufacturers throughout two-state sales territory: - Pioneered sales territory in Houston, Texas and Southern Louisiana. - Analyzed sales revenue of more than 100 customers and evaluated potential for sales expansion. - Established and managed client relationships, purchases and long-term expectations. - Met seasonal deadlines for product shipment and client attendance at quarterly market shows. - Managed customer interactions and established future opportunities for sales presentations and purchase appointments. - Created and organized sales reports to prioritize customer base. - Provided product quotes to customers. Show less