Implementation Project Manager

• May 2023 - Present

Director of Customer Success

• Mar 2023 - May 2023

● Oversee customer relationships as we onboard and train educators to incorporate the company’s online resources for employability skills.● Monitor the effectiveness of our online resources through surveys, data management and other strategies.● Direct the efforts to keep educators engaged with our materials and ensure customer retention.

Training Implementation Specialist

• Mar 2021 - May 2023

● Meet with 5+ customers daily to assist with product usage and answer questions.● Train new customers (2-15/week depending on time of year).● Add the Rubin Emerge platform as an external tool in a school’s LMS (Canvas, Blackboard, Schoology, Google Classroom)● Create outlines with content from the Rubin Emerge platform that will align with different school courses.● Develop curriculum, ex. social media etiquette, reading a paystub, telling time, math for careers.● Create and design online Help Center for customers. Show less

Channel Sales Executive

• Jan 2020 - Sep 2020

● Utilized Salesforce daily to track and analyze weekly data. ● Conducted weekly meetings to forecast revenue using a specific process with past data. ● Utilized Salesforce daily to track and analyze weekly data. ● Conducted weekly meetings to forecast revenue using a specific process with past data.

Building Supervisor

• Jun 2017 - May 2018

● Supervise 100+ student workers and maintain the 140,000 ft2 student center● Ensure productivity and effectiveness throughout the Jane P. Batten Center by communicating information properly to employees of each department

Fitness Staff

• Sep 2015 - Jun 2017

● Work at student fitness center 15-20 hours a week in between collegiate classes● Check ID's for 20+ students per shift to workout in gym area

Account Representative

• Apr 2017 - Jan 2018

● Utilized Salesforce daily to track and record calls and sales data. ● Built relationships with new and current clients and enhanced time management skills to make at least 100 calls per day. ● Utilized Salesforce daily to track and record calls and sales data. ● Built relationships with new and current clients and enhanced time management skills to make at least 100 calls per day.

Sales Associate

• May 2016 - Aug 2016

● Sold $25,000 in CUTCO products. ● Conducted a personal 30-minute presentation of product promoting interest in purchase. ● Sold $25,000 in CUTCO products. ● Conducted a personal 30-minute presentation of product promoting interest in purchase.

Field Worker

• Jun 2015 - Aug 2015

● Maintain the State Park by picking up garbage, cleaning the public restrooms and sweeping the boardwalks ● Use endurance and flexibility to work outdoors in any climate circumstance ● Maintain the State Park by picking up garbage, cleaning the public restrooms and sweeping the boardwalks ● Use endurance and flexibility to work outdoors in any climate circumstance

Cashier/Floor Personnel

• May 2015 - Jul 2015

● Greet customers as they enter the store and provide them with information regarding products and/or services ● Identify prices of goods using memory or scanner and take payment in exchange of items sold ● Count money at the beginning and end of each shift ● Greet customers as they enter the store and provide them with information regarding products and/or services ● Identify prices of goods using memory or scanner and take payment in exchange of items sold ● Count money at the beginning and end of each shift

Admissions Special Events Staff

• Feb 2015 - May 2015

● Assist the admissions staff with the implementation of special campus events and serve as an ambassador for VWU by promoting its curricular and co-curricular programs ● Collaborate with other student workers, staff, and administrators to provide an exceptional experience ● Provide tours on event days and interact with prospective students and their families ● Assist the admissions staff with the implementation of special campus events and serve as an ambassador for VWU by promoting its curricular and co-curricular programs ● Collaborate with other student workers, staff, and administrators to provide an exceptional experience ● Provide tours on event days and interact with prospective students and their families