Experience

Engagex

• United States
• Advertising Services
• 1 - 100 Employee

• Team Lead

  • Jun 2022 - Present

  Leader/mentor to 8+ call agents, conduct weekly one-on-one meetings w/ team members•Frequent top 10 caller based on number of appointments set per hour (APH of 3.9+)•15% increase in average quality assurance score of team (90%+) by giving feedback on calls to agents•20% increase in individual appointments & calls per hour for entire team through split dialing & on-one-one training•25% decrease of automatic failures on call reviews of team using leadership & coaching skills at team meetings

• Appointment Scheduler

  • Jul 2021 - Jun 2022

  Consistently set 200+ policy review appointments for State Farm insurance agents with their clients all across the country - Trained on policy review appointment calls, confirmation appointment calls, and sale development calls for the expansion of the company to other insurance agents - Telecommunication with both native English and Spanish speaking leads•25% improved rate of dials per hour (DPH) from 25 to 35+ by decreasing downtime between dials•40% increase in insurance agent productivity by setting 200+ appointments /month with leads in 40+ states •33% increase in appointments set per hour (APH) by using effective communication & customer service skills



Namify

• United States
• Printing Services
• 1 - 100 Employee

• Operations Intern

  • May 2022 - Aug 2022

  Warehouse Optimization and Inventory Management •35% faster order fulfillment by systematically tracking inventory placement across warehouse •20% increase in operations productivity through strategic inventory organization based on product popularity •25% decrease in system error by updating inventory counts, stale stock reports, & removing discontinued items Warehouse Optimization and Inventory Management •35% faster order fulfillment by systematically tracking inventory placement across warehouse •20% increase in operations productivity through strategic inventory organization based on product popularity •25% decrease in system error by updating inventory counts, stale stock reports, & removing discontinued items



Rimports, LLC, A Sterno Group Company

• United States
• Manufacturing
• 1 - 100 Employee

• Supply Chain Management Intern

  • Jan 2022 - Apr 2022

  Supply chain intern for Rimports, LLC Sterno Group Company (Project Manager for a team of 5 interns) •20% increase in efficiency of shipment data organization based on VBA project deliverable •25% faster shipping times using recommendations from analysis of 1,300+ units of shipping data •35+ data visualization graphs on COVID-19 effects on shipping overseas using PivotTables and Tableau Supply chain intern for Rimports, LLC Sterno Group Company (Project Manager for a team of 5 interns) •20% increase in efficiency of shipment data organization based on VBA project deliverable •25% faster shipping times using recommendations from analysis of 1,300+ units of shipping data •35+ data visualization graphs on COVID-19 effects on shipping overseas using PivotTables and Tableau



Crumbl Cookies

• United States
• Food and Beverage Services
• 700 & Above Employee

• Bakery Associate

  • Mar 2021 - Jun 2021

  Primarily handled interactions with customers in taking and fulfilling orders, maintaining inventory of products, and performing quality inspections on products before delivery - Decorated and displayed 300+ products weekly to customers - Consistently completed orders in less than 2 minutes to reduce customer wait times and kept in-store lines at a maximum of 5 people - Kept a minimum of 60+ baked products ready to sell in warmers/freezer by communicating inventory levels to manager/handling replenishment of products baking in ovens at a time •30% faster order fulfillment (2 minutes or less) by pre-staging decor materials in workstations •10% higher production to 300+ products weekly by applying best decoration and baking techniques •10% increase in product availability management by estimating consumer demand of 6+ different cookie types