Vendor Sales Associate

• Jan 2022 - Present

• Helps grow and develop the number of active and engaged wedding vendors on Zola by building a strong pipeline of new leads while maintaining personal relationships with existing clients• Exceeded monthly sales goals by 30% since being hired• Gathers and organizes feedback from vendors regarding their experience on the Zola platform, and communicate this feedback to the larger team• Works on projects that support company- wide goals and initiatives such as creating copy, developing social media content, and actively participating in the product development process

Production and Event Specialist

• Jun 2021 - Jan 2022

• Assisted in the planning and management of multiple in-person and virtual conferences within a wide range of industries• Facilitated RFP bidding process among selected vendors by creating cost comparisons• Managed and organized ever-changing, detailed schedule grids for each event• Remained adaptable in order to meet shifting needs and tasks from the event, production, and marketing teams • Assisted in the planning and management of multiple in-person and virtual conferences within a wide range of industries• Facilitated RFP bidding process among selected vendors by creating cost comparisons• Managed and organized ever-changing, detailed schedule grids for each event• Remained adaptable in order to meet shifting needs and tasks from the event, production, and marketing teams

Lead Virtual Wedding Coordinator

• Nov 2020 - Jun 2021

• Led, managed and organized all aspects of over 80+ diverse, virtual events from start to finish• Managed 20 clients at any given time by establishing 1:1 relationships, answering questions, giving advice, and supporting them during their planning process• Exceptional service provider with a high customer satisfaction score (Net Promoter Score: 10/10)• Collaborated with a team to improve internal processes, client satisfaction, and efficiencies in addition to creating and updating all training materials that were used for new team members• Assisted the marketing team by managing Wedfuly's Instagram, Facebook, TikTok and LinkedIn accounts through creating and scheduling weekly content

Virtual Wedding Coordinator

• Aug 2020 - Nov 2020

Account Manager

• Dec 2019 - Aug 2020

• Project management: including task management, scheduling resources, six-figure budget management, and creating project timelines• Served as liaison between clients and internal team members to successfully execute web development projects that meet the clients' needs and goals• Identified sales and services to appeal to new and existing clients as well asnegotiating contracts and agreements to maximize profits• Assisted marketing team with SEO, social media, and content research • Directed the planning and execution for multiple conferences, ABM dinners, and Drupal events while managing budgets of up to $85,000 and establishing long-lasting vendor relationships

Account Executive

• May 2019 - Dec 2019

Account Coordinator

• Oct 2018 - Apr 2019

• Assists the account team with client management, project management, scheduling and quality assurance• SEO, social media, and content research• Directed the planning and execution for multiple conferences, ABM dinners, and Drupal events such as: DrupalCon, DrupalCamp, and Midcamp while managing budgets of up to $85,000 and establishing long-lasting vendor relationships

Social Media and Communications Intern

• Feb 2018 - Jun 2018

• Researched best marketing strategies in order to drive engagement and interest• Assisted in the development and execution of social media campaigns• Advised on key aspects of Motee software• Served as liaison for the North Carolina State University campus to set up focus groups and conduct marketing campaigns• Maintained and created a content calendar for daily posting • Researched best marketing strategies in order to drive engagement and interest• Assisted in the development and execution of social media campaigns• Advised on key aspects of Motee software• Served as liaison for the North Carolina State University campus to set up focus groups and conduct marketing campaigns• Maintained and created a content calendar for daily posting

Customer Experience Coordinator

• Jul 2017 - Apr 2018

• Used strong verbal and written skills by ensuring front line associates provide timely, respectful, and efficient customer service• Displayed leadership by training and developing associates on customer service standards and front line operations• Evaluated and approved all front line paperwork• Self-motivated and demonstrated the ability to handle multiple tasks, solve problems, and make timely decisions under challenging circumstances in a fast-paced environment

Sales Associate

• May 2017 - Jul 2017

• Provided an enjoyable and efficient shopping experience by stocking the floor, working as a cashier, assisting customers, and providing excellent customer service

Design Consultant

• May 2014 - Aug 2016

• Implemented interior design techniques while accommodating guests during home décor and furniture purchases• Managed social media accounts and assisted in the development of direct marketing campaigns as well as search engine optimization• Worked as a Buyer in the Atlanta, GA Accessory Show• Photographed company products and designed the brochures the company distributes to both customers and representatives • Implemented interior design techniques while accommodating guests during home décor and furniture purchases• Managed social media accounts and assisted in the development of direct marketing campaigns as well as search engine optimization• Worked as a Buyer in the Atlanta, GA Accessory Show• Photographed company products and designed the brochures the company distributes to both customers and representatives

College Program Intern, Merchandise

• Jan 2015 - May 2015

• Managed and interacted with large crowds of national and international individuals while maintaining excellent guest services to provide a quality experience in a fast pace environment• Worked closely with a team of cast members to ensure an efficient shopping experience at both Epcot and the Magic Kingdom• Received two awards, “Disney’s Applause-O-Grams”, for outstanding guest service • Managed and interacted with large crowds of national and international individuals while maintaining excellent guest services to provide a quality experience in a fast pace environment• Worked closely with a team of cast members to ensure an efficient shopping experience at both Epcot and the Magic Kingdom• Received two awards, “Disney’s Applause-O-Grams”, for outstanding guest service