Experience

Qualifacts

• United States
• Software Development
• 500 - 600 Employee

• Support Agent II

  • Aug 2021 - Present

  • Participated in Customer-Facing Betas to determine key initiatives to drive customer acceptance of new analytic products• Trained team members in basic querying, database research, and excel methods to increase team versatility and skills• Performed daily duties of Support Specialist with an increase in complexity and customer escalations

• Support Agent I

  • Nov 2019 - Aug 2021

  • Delivered white-glove attention and service to customers• Developed solutions with partnered agencies to increase their performance (helped write reports for companies).• Provided technical support to 290 companies by researching and answering questions, troubleshooting problems, and optimizing software performance• Provided exceptional and timely service, including concise, professional responses and proactive customer issue management• Resolved low to moderate complexity requests with consistent quality• Developed skills in database understanding and querying to extract custom field management and customer datasets Show less



Newport

• United States
• Financial Services
• 700 & Above Employee

• Operational Specialist

  • Mar 2019 - May 2019

  • Earned early promotion following superior performance and proven ability to quickly learn and master complex concepts• Generated and distributed Open Cash reports for all books of business in order to escalate aged and negative cash items• Trained team members in research, unique books of business, and reporting methods to increase team versatility and efficiency• Continued to preform previous duties daily with the inclusion of stock and SDBA-holding plans

• Operations Associate

  • Apr 2018 - Mar 2019

  • Reconciled 900+ corporate retirement plans daily in order to track and report cash activity and balances• Researched and resolved financial discrepancies to ensure accurate and full funding of distributions and contributions• Implemented new methodologies to increase efficiency, improve accuracy, and refine problem solving• Performed extensive research projects on miss-managed accounts to determine cash holdings and resolutions



The University of Alabama

• Higher Education
• 700 & Above Employee

• Japanese Language Tutor

  • Nov 2015 - Dec 2016

  • Taught online students beginner and intermediate Japanese alongside experienced Japanese language instructors • Managed multiple students’ strengths, weaknesses, and progression through the course • Taught online students beginner and intermediate Japanese alongside experienced Japanese language instructors • Managed multiple students’ strengths, weaknesses, and progression through the course



Richardson Electronics, Ltd.

• La Fox, Illinois

• Marketing Intern

  • Jul 2016 - Aug 2016

  • Organized the company’s private label product launch for over 1,300 products • Managed lines of communication between 5 businesses, both domestic and global • Organized the company’s private label product launch for over 1,300 products • Managed lines of communication between 5 businesses, both domestic and global



Foresters Financial Services

• Financial Services
• 300 - 400 Employee

• Summer Intern

  • Jun 2015 - Jul 2015

  • Studied various financial services and products in detail to properly utilize in personalizing financial strategies • Collaborated with financial team to develop tailored financial strategies for fictional clients • Studied various financial services and products in detail to properly utilize in personalizing financial strategies • Collaborated with financial team to develop tailored financial strategies for fictional clients



Independent

• Childcare Provider

  • Jun 2012 - Jul 2013

  -Managed the child’s schedule of activities to guarantee participation and punctuality-Provided transportation and household services to ease busy parents’ schedules

• Academic Tutor

  • Sep 2011 - May 2013

  -Independently and regularly taught students within four different subjects: Algebra 1, Pre-Calculus, Calculus, and Latin-Analyzed to determine the students’ difficulties and develop an appropriate response strategy to optimize learning rate-Encouraged and created alternative methods when the students were dissatisfied with their improvement rate to prevent debilitating discouragement



Desert Vista High School

• Assistant Latin Teacher

  • Oct 2012 - May 2013

  -Led various learning activities for 60 students throughout the school year to ensure participation and understanding -Created lesson plans, review games, and review sessions for the students to creatively and efficiently impart important concepts -Led various learning activities for 60 students throughout the school year to ensure participation and understanding -Created lesson plans, review games, and review sessions for the students to creatively and efficiently impart important concepts