Experience

Waterford.org

• United States
• E-Learning Providers
• 200 - 300 Employee

• Learning and Engagement Bilingual Events Specialist

  • May 2021 - Present

  - Engage with, motivate, and empower families to become champions in their child’s education - Hire, train, mentor, and manage 18 seasonal event staff - Lead teams of 5 on national trips to execute in-person Orientations and End of Year Celebrations - Design and update employee handbooks, quick-guide processes, and training slide decks to enable events staff to deliver an excellent participant experience - Book event space and team travel to efficiently reach all Waterford Upstart families across the nation at in-person events - Empower participants to meet usage requirements by presenting software training - Assign and distribute laptops and hotspots to low-income families across the nation to provide all children with equitable access to educational resources - Retrieve user data and insights to improve the participant learning experience by proctoring groups of 25-30 children in on-site testing



Outdoor Adventure Crew

• United States
• Recreational Facilities

• Organization Specialist, Trip Coordinator

  • Feb 2022 - Present

  - revise organization processes to increase efficiency by 80% - coordinate trips to national parks to increase the sense of belonging amongst young adults in Utah - revise organization processes to increase efficiency by 80% - coordinate trips to national parks to increase the sense of belonging amongst young adults in Utah



Brigham Young University Office of First-Year Experience

• BYU First-Year Peer Mentor, Mentor Ally, Co-Mentor Group Leader

  • Aug 2019 - Apr 2021

  - Train 5 mentors weekly on how to deepen relationships and increase student meetings - Encourage, connect with, and advise 78 students monthly and doubled the number of meetings held from one semester to the next - Communicate with students through text, phone calls, Zoom meetings, and in-person meetings - Design fun, up-lifting weekly emails to provide students with helpful study tips and life hacks and increased open rate from 43% to 88% - Actively identify student needs and connect them with resources that will enhance their first-year experience - Managed housing, major, and prize booths at HUB Days event for 7,000+ first-year students



BYU Catering

• United Kingdom
• Retail

• Student Chef

  • Jun 2019 - Aug 2019

  - Led a team of 5 to ensure high-quality food was served promptly to 2,000+ daily guests - Executed the head chef’s vision by following both written and verbal instructions - Audited time spent on tasks to create weekly schedules - Adapted plans to ever-changing circumstances - Increased efficiency by 35% by organizing orders and creating a positive atmosphere - Led a team of 5 to ensure high-quality food was served promptly to 2,000+ daily guests - Executed the head chef’s vision by following both written and verbal instructions - Audited time spent on tasks to create weekly schedules - Adapted plans to ever-changing circumstances - Increased efficiency by 35% by organizing orders and creating a positive atmosphere



The Church of Jesus Christ of Latter-day Saints

• United States
• Religious Institutions
• 700 & Above Employee

• International Volunteer Representative

  • Nov 2017 - May 2019

  - Motivated and trained 6 volunteers weekly on increasing efficiency and effectiveness - Engaged families in 24+ weekly workshops on self-improvement and enhanced their quality of life - Actively organized activities and cultural celebrations to bring the community together - Motivated and trained 6 volunteers weekly on increasing efficiency and effectiveness - Engaged families in 24+ weekly workshops on self-improvement and enhanced their quality of life - Actively organized activities and cultural celebrations to bring the community together



Taco Treat

• United States
• Restaurants
• 1 - 100 Employee

• Cashier and Drive-Thru Manager

  • Jun 2016 - Aug 2016

  - Maintained a warm, positive attitude and provided quick customer service - Remembered regular customers names and orders to strengthen customer-business relationships - Handled $1,000+ in currency and credit transactions daily during fast-paced, high-volume operations - Maintained a clean, safe environment for customers by sanitizing tables and organizing condiments - Maintained a warm, positive attitude and provided quick customer service - Remembered regular customers names and orders to strengthen customer-business relationships - Handled $1,000+ in currency and credit transactions daily during fast-paced, high-volume operations - Maintained a clean, safe environment for customers by sanitizing tables and organizing condiments