Sarah M.

Resort Manager at Montage International
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco Bay Area
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Credentials

  • Level 1 in Wine
    Wine & Spirit Education Trust
    Jun, 2023
    - Sep, 2024
  • Lean Six Sigma Green Belt (ICGB)
    Lean Six Sigma Institute LLC

Experience

  • Montage International
    • Hospitality
    • 700 & Above Employee
    • Resort Manager
      • Nov 2021 - Present
  • Maybourne Hotel Group
    • Director of Rooms
      • Dec 2019 - Nov 2021
    • Director of Rooms
      • Dec 2019 - May 2020
  • Waldorf Astoria Hotels & Resorts
    • Hospitality
    • 700 & Above Employee
    • Director of Housekeeping (pre-opening)
      • Mar 2017 - Nov 2019

      Oversees team of 100+ unionized team members and 10 managers and supervisors. Responsible for managing and negotiating third party contracts, attaining rooms division profit budget, planning and executing capital expenditures. Executive Committee. Attained Forbes Five Star rating in first year of operation. Oversees team of 100+ unionized team members and 10 managers and supervisors. Responsible for managing and negotiating third party contracts, attaining rooms division profit budget, planning and executing capital expenditures. Executive Committee. Attained Forbes Five Star rating in first year of operation.

  • Hotel Bel-Air
    • Switzerland
    • Hospitality
    • 1 - 100 Employee
    • Director of Rooms
      • Nov 2015 - Mar 2017
  • Fairmont Hotels & Resorts
    • United Arab Emirates
    • Hospitality
    • 700 & Above Employee
    • Acting Director, Housekeeping
      • Jul 2015 - Nov 2015

    • Director of Front Office
      • Jun 2013 - Nov 2015

      Management of Front Desk, Royal Service, Concierge, Guest Services, Valet Parking and Security departments in this 444 room AAA Four-Diamond hotel.Leader of the Quarter, Q1 2015

    • Operations Task Force - Brand Transition
      • May 2015 - Jun 2015

      Brand transition task force for the Fairmont Grand Del Mar. Focused on brand program implementation and training, systems integration, SOP creation and amendment, in 250 room AAA Five-Diamond, Forbes Five Star Resort.

    • Fairmont Gold Manager
      • Sep 2011 - Jun 2013

      Managed 69 room Fairmont Gold product at the AAA Five-Diamond Fairmont Scottsdale Princess.

    • Fairmont Gold Manager
      • Mar 2010 - Sep 2011

      Winner of Best Airport Hotel North America - World Airport Awards (2011)Leader of the Quarter, Q1 2011

  • Delta Hotels & Resorts
    • Hospitality
    • 500 - 600 Employee
    • Rooms Manager
      • Dec 2008 - Mar 2010

      Managed Housekeeping and Front Office Operations in a 64-unit residential style hotel up to and through the 2010 Winter Olympics.

    • Assistant Front Office Manager
      • Dec 2007 - Dec 2008

      #1 hotel in the brand for Overall Guest Satisfaction.

    • Front Office Employee
      • Sep 2005 - Dec 2007

      Various positions within Front Office including Fairmont Gold Concierge, Front Office Trainer, Tour Operations Coordinator.

    • Housekeeping Department
      • Apr 2005 - Sep 2005

      Summer 2005 Student Work Experience Program, Housekeeping Department

Education

  • Cornell University
    Certificate, Revenue Management for Hotels
    2011 - 2013
  • Cornell University
    Executive Leadership
  • Vancouver Community College
    Hospitality Management

Community

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