Experience

CloudMasters

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Salesforce Consultant

  • Apr 2015 - Present

  Boston, Massachusetts, United States Salesforce Accredited Financial Services Cloud Consultant



GBCS-USA

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Salesforce Consultant

  • Apr 2015 - Present

  Greater Boston Area - Assisted Solution Architects and the client through the Systems Development Life Cycle (SDLC), requirements gathering, analysis, design, testing, integration, acceptance and customer support in a hybrid waterfall and agile environment - Acted as the Salesforce administrator for multiple clients with users ranging from 5-1500 - Built custom objects to manage Opportunity assignment based on Geography, built custom fileds and applied FLS to them - Customized Profiles, Permission… Show more - Assisted Solution Architects and the client through the Systems Development Life Cycle (SDLC), requirements gathering, analysis, design, testing, integration, acceptance and customer support in a hybrid waterfall and agile environment - Acted as the Salesforce administrator for multiple clients with users ranging from 5-1500 - Built custom objects to manage Opportunity assignment based on Geography, built custom fileds and applied FLS to them - Customized Profiles, Permission Sets, Roles and Responsibilities, and Public Groups to manage data access - Built Validation rules to prevent unauthorized users from making changes to records and prevent users from skipping business process steps - Built Workflows and Process Builders to automate certain processes, updated related fields and trigger API calls - Managed the technical process of layout customization, navigation and translation of user stories into acceptable enhancements - Conducted mass data migration, manipulation, analysis and clean up using Data Loader - Created and managed Salesforce reports and dashboards - Worked with other consultants on issues and bug fixes during user acceptance testing - Created training material according to the user stories and customization in salesforce - Deployed successfully tested environment from sandbox to production using change sets and performed smoke testing to fix any bugs in production - Handled service issues and questions from relevant stakeholders - Salesforce consultant with successful end to end implementation in internal and customer facing environment - Experience with Salesforce functional implementation and configuration - Performed testing on implemented solutions and assisted clients with UAT - Excellent understanding of force.com domain/AppExchange and Salesforce development life cycle - Project management of internal and customer facing technology implementations on time and on budget - Business analysis to gather and analyze client requirements Show less



ALPFA Boston

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Chief Relationship Officer

  • Jan 2020 - Dec 2020

  Greater Boston Area As an executive committee member, I am responsible for strategic planning of the relationship management team. The role requires: - Growing the number of corporate partnerships for ALPFA Boston chapter to support and expand their diversity and inclusion initiatives - Growing the number of strategic partnerships to create synergies with sister non-profit organizations and other in kind partners - Lead a team of Relationship Managers to maintain on going relations with partners in… Show more As an executive committee member, I am responsible for strategic planning of the relationship management team. The role requires: - Growing the number of corporate partnerships for ALPFA Boston chapter to support and expand their diversity and inclusion initiatives - Growing the number of strategic partnerships to create synergies with sister non-profit organizations and other in kind partners - Lead a team of Relationship Managers to maintain on going relations with partners in Boston - Develop opportunities to grow and diversify incoming revenue for ALPFA Boston - Assist organizational Employee and Business Resource Groups grow their impact in the organization by sharing best practices and creating opportunities for their employees to shine

• VP – Relationship Management Office (Volunteer)

  • May 2016 - Dec 2019

  Greater Boston Area - Successfully acquired sponsors for events & retained existing partners - Manage team of Relationship Managers in Boston - Track deliverables as part of sponsor agreements - Collaborate with the national team to develop sponsorship levels and deliverables as part of it - Develop calendar of events and newsletters seeking additional event specific sponsorship

• VP - Project Management Office

  • May 2015 - May 2017

  Greater Boston Area - Manage team of four Project Managers to successfully execute events - Part of the national team responsible for transition to new CRM solution - Manage the ALPFA Boston website & other technology assets - Manage team of volunteers in Boston on as needed basis

• Project Coordinator (Volunteer)

  • Oct 2014 - Dec 2015

  Greater Boston Area - Work on the migration of a legacy Association Management and CRM System to a new platform. - Participate in evaluation and due diligence before the purchase of software. - Participate in understanding the requirements of different divisions and assisting in the creation of project plan according to the implementation deadlines. - Coordinating between different teams, executive management and the vendor. - Assisting with managing communication on project management software and… Show more - Work on the migration of a legacy Association Management and CRM System to a new platform. - Participate in evaluation and due diligence before the purchase of software. - Participate in understanding the requirements of different divisions and assisting in the creation of project plan according to the implementation deadlines. - Coordinating between different teams, executive management and the vendor. - Assisting with managing communication on project management software and weekly status calls. - Assisting with data transition and cleanup of the old database. - Handling miscellaneous roles as needed.



Hult International Business School

• United States
• Higher Education
• 700 & Above Employee

• President - Finance Club

  • Sep 2013 - Aug 2014

  Organized information sharing sessions for fellow students who are interested in Finance industry, guest lectures at school.



ALPFA Boston

• Co-President ALPFA Boston Hult Chapter

  • Sep 2013 - Aug 2014

  Greater Boston Area Building a better relationship between the school and ALPFA for the students coming next year.



Allscripts

• United States
• Software Development
• 700 & Above Employee

• Team Leader

  • Apr 2013 - Aug 2013

  Pune Area, India - Managed a team of 13 Support Consultants - Weekly and daily performance reporting for team - Quality feedback to analysts on performance and measured improvement - Handled escalations for customers - Improved customer satisfaction by 10% in two months by utilizing Six Sigma methodologies - Managed team dashboard on Salesforce and ran custom reports to present to management - Promoted to Team Leader role within two years, a faster rate than average - Collaborated with… Show more - Managed a team of 13 Support Consultants - Weekly and daily performance reporting for team - Quality feedback to analysts on performance and measured improvement - Handled escalations for customers - Improved customer satisfaction by 10% in two months by utilizing Six Sigma methodologies - Managed team dashboard on Salesforce and ran custom reports to present to management - Promoted to Team Leader role within two years, a faster rate than average - Collaborated with developers, customers and management to implement change and improve the product

• Sr. Support Consultant

  • Nov 2012 - Mar 2013

  Pune Area, India - Received “Star of the Month” award and the CLEAR award for exceptional performance on the team. - Selected as first Subject Matter Expert for the Practice Management (Tiger) product

• Support Consultant

  • Nov 2010 - Oct 2012

  Pune Area, India - Provided technical support to customers with their issues and questions related to the practice management application “Tiger” and Salesforce CRM



Halliburton

• United States
• Oil and Gas
• 700 & Above Employee

• IT Customer Support Analyst

  • Jun 2010 - Oct 2010

  Pune Area, India Assisted geographically dispersed Halliburton employees with issues related to personal computers, workstations, tablets, printers, mobile devices, LAN, WAN and RDP



Symantec

• United States
• Software Development
• 700 & Above Employee

• Associate

  • Jan 2010 - Jun 2010

  Assisted corporate clients with logging and routing cases according to the product



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Advisor

  • Jun 2008 - Jan 2010

  Pune Area, India - Assisted Mobile customers in Europe with issues related to their network and cell phones - Received various awards for best quality and exceeding SLAs - Trained fellow team members on new technologies like GPS on cell phone and how to troubleshoot equipment - Worked in a team to design and test process workflows to reduce call handling time and errors



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Advisor

  • Jul 2007 - Jun 2008

  Pune Area, India Represented the London office of Air Canada to book international flights for the European market



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Executive

  • Mar 2006 - May 2007

  Pune Area, India Trained new employees on how to use the reservation system and assisted US customers to book domestic flights on United Airlines