Experience

Jetstream Africa

• Ghana
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• • Sep 2022 - Present

  - Identified new markets and business opportunities as well as closed sales leads and brought in over 40 new businesses- Built and strengthened relationships with existing and new customers- Managed and developed relationships with key internal and external stakeholders- Promoted and sold company services to target markets to meet their needs and achieve sales targets- Closely followed up on all business leads - Maintained and grew strategic business relationships and networks- Overcame client's resistance or hesitation and was able to offer solutions to problems- Achieved company objectives through effective planning, setting sales goals, analysing performance data, and projecting future performance.- Set sales goals, compared performance to goals, and adjusted goals as needed- Generated leads, built and nurtured client relationships- Created and executed a strategic sales plan that expanded customer base and extended global reach- Identified knowledge gaps within the team and developed a plan to fulfil them- Oversaw the sales team performance to ensure company targets were met by holding daily check-in to set objectives and achievements. Show less

• • Sep 2021 - Sep 2022

  - Identified Customers and provided information about product features- Managed new and existing clients through the use of HubSpot CRM software- Conducted financial reporting and support for month end reconciliation activities.- Employed persuasive upselling techniques to increase sales by 10%.- Maintained relevant qualifications and continually updated knowledge for optimized workflow.- Carried out rigorous screening exercises with meticulous attention to accuracy.- Increased overall productivity by working to understand the personal goals of team members and raising job satisfaction scores. Show less

• • May 2020 - Aug 2021

  - Interfaced with government agencies; Nigeria Customs, NDLEA and NAFDAC to ensure a smooth examination exercise.- Maintained collaborative relationships between Shipping lines, Airlines and other agencies to access competitive rates.- Followed all standard operating procedures guiding operational performance and efficiency while ensuring a high degree of compliance.- Demonstrated a sales-focused approach to customer service, continually achieving goals and expanding customer base.- Used HubSpot CRM to boost productivity and efficiency in Customer Acquisition, management and Retention. - Supported timely delivery of all Supply Chain projects, ensuring outstanding quality and standards. Show less



Crave Outsourcing

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Project Support Coordinator

  • Jun 2018 - Apr 2020

  - Monitored project plans, schedules and expenditures to meet all timeframe and budgetary targets. - Identified ways to cut back on project expenses by streamlining processes. - Prepared presentations for management covering progress, issues, modifications and achievements. - Created and sustained good working relationships with internal and external partners and stakeholders. - Organized meetings and events, including venue and catering arrangements, speaker liaison and reproduction of materials. - Arranged travel and accommodation for team members, project partners and stakeholders, including flights and hotel. - Designed Excel spreadsheets to coordinate project team activities and unify data collection. - Coordinated dissemination and communication of project activities to increase transparency. Show less



Guaranty Trust

• Nigeria
• Financial Services
• 700 & Above Employee

• Customer Service Associate

  • Feb 2017 - Apr 2018

  - Resolved queries across range of channels in line with customer needs, including calls, SMS, email and live chat. - Covered banking hall on daily basis, including cash management and controls. - Served 25+ customers per hour, delivering everyday banking solutions with exceptional phone manner. - Achieved 5 minutes average call time target by leveraging product knowledge and navigating Salesforce effectively. - Interacted with customers ensuring excellent service and experiences to generate repeat business. - Resolved customer grievances consistently, collaborating with team members to achieve creative solutions. - Handled fraud incidents and investigations by calling customers and reviewing account records. - Generated order status reports and KPI statistics in ZOHO CRM to track team performance. Show less



BETTY CHARLES RETAIL OUTLET LIMITED

• United Kingdom
• Retail

• Administrative Support

  • Mar 2016 - Dec 2016

  - Liaised with finance and accounts team and auditors to manage customer and supplier invoices, and reconcile the bank account. - Preserved customer loyalty by quickly and completely resolving complaints. - Undertook more general administrative tasks for the team of 8 to assist with the upkeep of the back office and postage. - Updated and supervised the CRM system ensuring all member details and amendments were kept up to date and tracked accordingly. - Managed 15+ customer queries per day face to face and by telephone, ensuring confident, professional and friendly communication at all times. - Helped team handle high volume work by prioritizing tasks and organizing supplies. - Worked effectively with diverse teams to accomplish daily objectives and meet both short and long-term goals. Show less



HOPE Foundation

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Volunteer

  • Nov 2014 - Oct 2015

  - Provided marketing and advocacy support for charity fundraising campaign, raising over NGN1,500,000+ - Provided marketing support, developing and delivering leaflets, brochures and marketing materials to help increase campaign awareness. - Coordinated charity social media accounts, organizing engaging content for Facebook, Instagram, Twitter and LinkedIn. - Delivered fundraising and awareness raising campaigns, including database management and newsletter coordination. - Assisted with over 4+ disaster relief efforts, supplying food and vital provisions. - Scheduled appointments, meetings and events in comprehensive master calendar. - Collaborated with various departments to help with the amalgamation of cross department administrative tasks which contributed to the timely and smooth completion of the end of year company review. - Verified level of supplies and requested new inventory to meet service levels. Show less



Covenant University Alumni Association (CUALA)

• Nigeria
• Non-profit Organizations
• 1 - 100 Employee

• Member

  • Aug 2013 - Oct 2015



National Youth Service Corps

• 700 & Above Employee

• Mathematics Tutor

  • Nov 2013 - Oct 2014



Nigeria LNG Limited

• Nigeria
• Oil and Gas
• 700 & Above Employee

• Network Admin intern

  • Mar 2010 - Sep 2010