Experience

Avasam DropShipping Marketplace

• United Kingdom
• Retail
• 1 - 100 Employee

• Assistant Product Manager

  • Mar 2022 - Present

  Working to maintain and improve the Avasam dropshipping marketplace for suppliers and sellers.

• Supplier Manager

  • Sep 2018 - Mar 2022

  At Avasam, we are helping people to build a business in eCommerce by providing access to dropshipping with minimal complications and overhead through a dedicated and optimised SAAS solution. Our platform has been built from scratch, and minimises contact between the Supplier and the seller, and automates a lot of the more complex areas so that suppliers can focus on finding great products, while sellers can ifentify opportunities, and sell - No warehouse to run, no shipping contracts, just find the products they need at great prices, list and promote them, and pay for the goods to be shipped to the customer once they buy. My main focus is to ensure that our suppliers can get connected to Avasam quickly and easily, and that they have great products at reasonable prices so that our sellers can engage with their customers. I support our technical and catalogue teams in getting the products into our catalogue, I work with our live chat team to ensure that the sellers have a great relationship with the platform and their suppliers, but I also work to ensure our suppliers provide great products for our sellers, dispatch their orders, and support the selelrs when customers have issues.We have a great team, and we all support each other to produce a better product. I also write some blog content to encourage our sellers to grow and explore the tools they have available to them when building their new busiensses. It's great to help people to learn what they are capable of, and support them in building something uniquely theirs.



eBusiness Guru

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Experience Director

  • Nov 2018 - Present

  In my time at eBusiness Guru I've learnt and grown a lot. I've worked with leading eBay and Amazon sellers and helped them to go from strength to strength as an outsider who can help them to beat their blindspots, embrace new opportunities and give their employees the opportunity to grow and develop as the team and the business grow. I've learnt lots from them, too!I've met some inspiring and enthusiastic business professionals that have helped me to see what is possible if you learn, work hard and aren't afraid to listen. I've helped to build partnerships with market-leading businesses, spoken at Spring and Autumn Fair, and organised and taught travelling meetups for eCommerce professionals. I've written great blog content for us, our customers and partners, as well as SEO-based website content, while learning how to use social media to great effect. I've been shocked and inspired when people have read my content and sought me out to thank me. I've helped to build apps that solve problems by identifying the best route from A to B (via C, D, E and F), while admitting I'm an awful coder. Most recently, I've helped to launch a great company with a great SAAS platform to make eCommerce more accessible and flexible.eCommerce has taught me there are no typical people that succeed - No matter your age, whether you have a degree or an O-Level, the internet has become the great leveller, and the most important thing is a willingness to try new things, to learn, and knowing when to be stubborn, and when to look for alternatives. Enthusiasm and insight can help you to sell vitamins, jewellery, car accessories or makeup if you have the inspiration, the perspiration, the right help and willingness to ask. The hardest thing is to ask, the easiest and most rewarding thing is to help when people do, and at eBusiness Guru, I've been able to be that person.

• Multichannel eCommerce Consultant

  • Oct 2015 - Nov 2018

  I primarily work with companies that sell goods online, helping them to get the most from their resources and stock. We offer analysis, training, implementation and development resources, and my role is to observe and review their needs and processes, before offering them options and alternatives to move them forward and meet their business objectives. Our team then work with them to put those suggestions into practice, whether through additional training, sourcing software or hardware, or writing bespoke software tailored to their needs and deploying it. I work closely with partners within the industry and our development team to bring new tools from development into production, improving the options for people using their services, or who are interested in doing so, by reducing manual work and the potential for errors, saving time and improving productivity.I also run education and training events for our company and affiliated sellers to help them broaden their expertise and evaluate new ways to approach business problems or use existing tools.Finally, I write and edit content internally and externally - Both to help people to learn and grow, and to promote both eBusiness Guru and its products, and those of our partners and clients where they need such assistance. My content appears both on eBusiness Guru's blog, and on affiliated partner sites including World First's regularly published Magazine.



Mento.io

• United States
• Advertising Services

• Customer Success Manager

  • Nov 2015 - Jan 2017

  Mento is a tool designed to help online sellers use Social Media more efficiently to promote their products and engage with their customers. It integrates to eCommerce platforms such as eBay, Magento and Shopify, along with Social Media platforms like LinkedIn, Facebook, Twitter and Instagram, to draw on product information and allow posts to be created and scheduled quickly for multiple platforms.As a partner of eBG, I was asked to work with the team to educate customers about the potential of Mento, through written and live content. I also engage with our customers, the sellers, to help them get started, and to ensure that they get the most from the product. I pass feedback to the developers to ensure the product continues to meet the growing needs of the customers.



(various)

• 700 & Above Employee

• Contracting & seeking a permanent role

  • Jul 2015 - Sep 2015

  During this period I was seeking a new role, and fulfilled a number of contracting opportunities relating to implementation, troubleshooting and repair of IT in industry and retail environments across the southern and south-eastern areas of the UK. During this period I was seeking a new role, and fulfilled a number of contracting opportunities relating to implementation, troubleshooting and repair of IT in industry and retail environments across the southern and south-eastern areas of the UK.



Linnworks

• Software Development
• 100 - 200 Employee

• Technical Writer

  • Mar 2015 - Jul 2015

  Refreshing and maintaining documentation for the suite of Linn Systems software products.Assisting the Implementation Team with introduction and testing of new features, preparing and providing solutions for customers.

• Product Manager

  • May 2013 - Mar 2015

  Consultation with customers to provide the best solution with services and products from Linn Systems and our partners. Investigating and resolving customer queries and problems.Supervising and training Product Sales Specialists to ensure they can offer the best service to customers. Production and presentation of content for educational and promotional purposes for the company and our partners regarding our products, and associated industries.

• Product Specialist

  • Jan 2013 - May 2013

  Communication with customers at all levels. Consultation over capabilities and solutions using the Linnworks and LinnLive software packages, assistance with queries and account management. Assistance with training, demonstration, and partner relations. Supervision of new staff and training.

• Training/Technical Specialist

  • Apr 2012 - Jan 2013

  Offered 1st/2nd line support to customers, and responsible for training new and existing customers. Assisted and supervised new members of staff in learning the software and training/support skills. Writing documentation and training materials.



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• General Assistant to Grocery Team Leader

  • Apr 2010 - Mar 2012

  As there were no IT roles available, I took on a retail role, working my way up through roles in fresh food and grocery, including training and assistance with hiring, and roles in maintaining quality and overall standards. I used this as an opportunity to prove my work ethic and professionalism, and to sharpen my customer service skills. I gained experience in managing colleagues and running the store for shits to cover management absences, and was considering management training when an opportunity to return to IT presented itself.



Silverbear

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• 1st Line Support Technician

  • Sep 2009 - Mar 2010

  Initial logging of calls from customers, including analysis and advice/resolution where possible in an ITIL compliant environment. Dealing with bespoke web applications and SalesLogix implimentations for various customers. Initial logging of calls from customers, including analysis and advice/resolution where possible in an ITIL compliant environment. Dealing with bespoke web applications and SalesLogix implimentations for various customers.



Proteus Business Solutions

• Support Engineer

  • Feb 2007 - Aug 2008

  Initial call logging, troubleshooting of issues with Proteus-provided bespoke software. Also responsible for general hardware and software support and backup administration within the organisation and for customers. Initial call logging, troubleshooting of issues with Proteus-provided bespoke software. Also responsible for general hardware and software support and backup administration within the organisation and for customers.



Chichester College

• United Kingdom
• Education Administration Programs
• 300 - 400 Employee

• Technical Support Engineer

  • Aug 2000 - Jan 2007

  Covering a mixture of 1st and 2nd line responsibilities for internal support. Hardware and Software troubleshooting, solution implimentation and research. Working with Novell Network, various versions of Windows, Exchange. Implimentation and support of solutions using Microsoft products, Adobe and Macromedia applications and Specialist/Bespoke software. Worked with Assistive Technology 2005-2007 in support of adults and teenagers with specific requirements, involving liason with suppliers, generation of quotes, etc.