Mc-Loney Louis

System Support Specialist at AdvancedBITS
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Contact Information
us****@****om
(386) 825-5501
Location
Fort Lauderdale, Florida, United States, US
Languages
  • English -
  • Spanish Professional working proficiency
  • French Native or bilingual proficiency
  • Haitian Creole Native or bilingual proficiency
Skills

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Mc-Loney has been an inspiration as we studied together. She is resilient and talented to the extreme. She always displayed a mastery over what we were learning at any given time that I strive to match. Anyone who brings her into their company will be gaining an incredible team member!

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Credentials

  • Google Cloud Certified Associate Cloud Engineer
    Google
    Jan, 2023
    - Nov, 2024
  • Essential Google Cloud Infrastructure: Core Services
    Google Cloud Skills Boost
    Dec, 2022
    - Nov, 2024
  • Elastic Google Cloud Infrastructure: Scaling and Automation
    Google Cloud Skills Boost
    Nov, 2022
    - Nov, 2024
  • Google IT Support Specialization
    Coursera
    Dec, 2021
    - Nov, 2024
  • System Administration and IT Infrastructure Services
    Google
    Nov, 2021
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Nov, 2020
    - Nov, 2024
  • ITIL Foundation Certificate in IT Service Management
    PeopleCert
    Apr, 2019
    - Nov, 2024
  • Serverless Computing
    PACT Haiti
    Mar, 2019
    - Nov, 2024
  • Cyber Security
    AYITIC GOES GLOBAL
    Jan, 2019
    - Nov, 2024
  • WDR01x: Digital Dividends: Strengthening the Analog Foundation of the Digital Revolution
    World Bank Group
    Dec, 2017
    - Nov, 2024
  • Installing and Configuring Windows Server 2012
    Microsoft
    Apr, 2015
    - Nov, 2024
  • Microsoft Hyper-V
    Dell
    Apr, 2015
    - Nov, 2024
  • Introduction to Virtualisation Part1
    Dell
    Mar, 2015
    - Nov, 2024
  • Information and Communications Technology
    NetHope Academy
    Mar, 2011
    - Nov, 2024
  • Microsoft Certified Professional
    Microsoft
    Feb, 2011
    - Nov, 2024

Experience

  • AdvancedBITS
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • System Support Specialist
      • Jul 2022 - Present

      - Manage user accounts and perform access control / onboarding and off-boarding users for the companies we serve (+20 companies) - Systems administration and leveraging cloud technologies to improve the agility and efficiency of the services provided to our +20 client companies. - Maintain security protocols and procedures to prevent potential threats. - Maintained security posture by applying multi-factor authentication (MFA) on user accounts. - Manage user accounts and perform access control / onboarding and off-boarding users for the companies we serve (+20 companies) - Systems administration and leveraging cloud technologies to improve the agility and efficiency of the services provided to our +20 client companies. - Maintain security protocols and procedures to prevent potential threats. - Maintained security posture by applying multi-factor authentication (MFA) on user accounts.

  • Plan International
    • United Kingdom
    • Non-profit Organizations
    • 700 & Above Employee
    • IT Manager
      • Jul 2019 - Jun 2021

      - Maintained 70% peak optimization by performing routine assessments for the Windows environment, successfully tracking, analyzing, and reporting the overall health of the environment. - Contributed to the installation, administration, and support of three servers, providing excellent service and troubleshooting assistance to +100 employees - Keep abreast of new and innovative technological solutions and analyze them for possible implementation. - Managed IT budgets effectively… Show more - Maintained 70% peak optimization by performing routine assessments for the Windows environment, successfully tracking, analyzing, and reporting the overall health of the environment. - Contributed to the installation, administration, and support of three servers, providing excellent service and troubleshooting assistance to +100 employees - Keep abreast of new and innovative technological solutions and analyze them for possible implementation. - Managed IT budgets effectively forecasting for 3 offices while sustaining evaluation of new equipment. Responsible for training and orientation of new IT hires.

    • Information Technology Officer
      • Jul 2014 - Jun 2019

      Maintained 200+ Windows computers and peripherals, including all configuring and monitoring for 120+ employees. Introduced the IT policy to employees and instructed them on how to adhere to those standards. Provided Help Desk-based IT support to end-users for troubleshooting or server support, face-to-face or over the phone. Updated storage and recovery systems to reduce information loss.

  • USAID/HIFIVE
    • Financial Services
    • 1 - 100 Employee
    • IT Assistant
      • Oct 2013 - May 2014

      - Maintained 200+ Windows computers and peripherals, including all configuring and monitoring for 120+ employees. - Guided users to some IT best practices that led to a 20% surge in performance - Provided Help Desk-based IT support to end-users for troubleshooting or server support, face-to-face or over the phone. - Updated storage and recovery systems to reduce information loss. - Maintained 200+ Windows computers and peripherals, including all configuring and monitoring for 120+ employees. - Guided users to some IT best practices that led to a 20% surge in performance - Provided Help Desk-based IT support to end-users for troubleshooting or server support, face-to-face or over the phone. - Updated storage and recovery systems to reduce information loss.

  • World Vision
    • United Kingdom
    • Non-profit Organizations
    • 700 & Above Employee
    • IT Officer
      • Nov 2010 - Sep 2013

      - Configured and installed computer hardware, software, printers and scanners for over 100 users - Resolved user issues adequately, resulting in over 10% employee satisfaction in annual surveys. - Ensured monthly updates of the IT inventory file by reviewing lists of over 700 hardware and software. - Monitored and maintained computer systems and networks. - Configured and installed computer hardware, software, printers and scanners for over 100 users - Resolved user issues adequately, resulting in over 10% employee satisfaction in annual surveys. - Ensured monthly updates of the IT inventory file by reviewing lists of over 700 hardware and software. - Monitored and maintained computer systems and networks.

Education

  • Merit America
    Google IT Support Professional Certificate, IT Support
  • Ecole Supérieure d’Infotronique d’Haiti
    Master's degree, Computer Science and E-Gouvernance
    2009 - 2010
  • Ecole Superieur d'Infotronique d'Haiti (ESIH)
    Bachelor's degree, Computer and Information Systems Security/Information Assurance
    2005 - 2009

Community

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