Customer Data Analyst

• Jun 2022 - Present

Business Intelligence Analyst

• Jun 2020 - Jun 2022

Produced Maximus's call center contractual and operational statistical reports for government clients Utilized Qliksense and Qlik Nprinting to create automated daily, weekly and monthly reports for the government clients Resolved any data issues relayed by business regarding data discrepancy in daily reports Completed ad-hoc requests to obtain call center metrics for government clients Coordinated the Elections Canada business operations, maintained and enhanced Qlik dashboards, automated Qlik reports, as well as completed ad-hoc requests with Election’s clients Designed data models, metrics, dashboard reports for internal and external clients for the company

Business Analyst

• Dec 2019 - Mar 2020

Demonstrated ClicData to new clients, showcasing how to connect their data sources, manipulate their data, creating simple dashboards, automating new data Resolved client's data connections, data sets and dashboard issues through ClicData's support channels Conducted QA testing on ClicData product, tested new changes and older functionalities Collaborated with clients to implement their data structures, generated their Key Performance Indicators and created visual dashboards for their reporting purposes

Business Intelligence Developer

• Jul 2017 - Nov 2019

Improved PL/SQL procedures, File transfer processes, batch processes for Oracle Hyperion Essbase applications Created efficient processes for rapid and precise financial reports for monthly reporting, increasing business's time efficiently Automated and implemented MAXL backup and recovery procedures for Hyperion Essbase systems to prevent data losses at critical reporting periods Resolved multiple delays, data inaccuracies within OBIEE, Hyperion Essbase, General Ledger data warehouses as these inaccuraries can result in delayed financial reports Communicated with business during application migration testing in order to move financial applications to new servers Optimized existing PL/SQL procedures to correct coding errors, improve overall performance and improve batch timings to increase business reporting efficiency Coordinated with QA, Application operations, business teams to test and implement new financial reporting features proposed by the business

Cast Member

• Jun 2012 - Jun 2017

Troubleshoot problems with projectors Created movie playlist for each projector Assisted guests with their concerns on the theatre Handled cash, debit, credit, and scene points transactions efficiently Maintained the operation of theatre facilities Troubleshoot problems with projectors Created movie playlist for each projector Assisted guests with their concerns on the theatre Handled cash, debit, credit, and scene points transactions efficiently Maintained the operation of theatre facilities

Co-op Student

• Sep 2011 - Jan 2012

Created detailed work safety instructions for machinery in Microsoft Excel Entered and managed data of Honeywell inventory Shadowed supervising engineers and documented work process Gathered and categorized information from different sections of the company and recorded them into inventory system Analyzed stock information and created multiple page reports with images, graphs and presented to Honeywell management Created detailed work safety instructions for machinery in Microsoft Excel Entered and managed data of Honeywell inventory Shadowed supervising engineers and documented work process Gathered and categorized information from different sections of the company and recorded them into inventory system Analyzed stock information and created multiple page reports with images, graphs and presented to Honeywell management