Experience

Human Solution

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Customer Service and Sales Supervisor

  • Feb 2016 - Present

  Cultivate client relationships that drive company growth. Part of the primary lead in sales for the company. In charge of multiple client accounts to take care of future orders and general troubleshooting and maintaining of current and previous orders. Assistance with warranty and return work for any and all orders. Account management with building and editing for customers and companies. Aiding customers with support via chat, phone, and email correspondence. Through senior leadership I assist in filling in for escalations and other team leads when absences occur. Assisting with new processes and how they impact the sales and greater support staff. Show less



BroJackson.com/The Thread

• Contributor/Founding Member

  • Aug 2011 - Aug 2018

  Frequent contributor to Brojackson.com on all matters NFL and NCAA college football related. On the Thread (http://threaders.wordpress.com/), I contributed with articles covering sports, music, film/culture, and the gaming industry. Handled social postings for new articles on Twitter and Facebook. Frequent contributor to Brojackson.com on all matters NFL and NCAA college football related. On the Thread (http://threaders.wordpress.com/), I contributed with articles covering sports, music, film/culture, and the gaming industry. Handled social postings for new articles on Twitter and Facebook.



Hertz Car Sales

• Austin, Texas Area

• Manager Trainee

  • Jul 2014 - Feb 2016

  Facilitated positive customer experience by managing customer reservations, claims, vehicle inspections, and vehicle transfers. Improved internal office communication by assisting the Branch Manager with store vehicle counts and status and store opening and closing. Ordered and picked up cars between Hertz stores. Ensured the store meets its sales plan through achieving individual goals and sales. Updated store back office aging reports for vehicles that have gone over deadline or are going longer than expected. Ordering new registration tags and other equipment for vehicles. Show less



Netspend

• United States
• Financial Services
• 400 - 500 Employee

• Partner Services Associate

  • Mar 2011 - Jun 2014

  Provided service to partner employees, including responding quickly, clearly, and accurately to client request via email and phone. Included in that is new card orders, transaction history print outs, and account transfers. Giving clients direct transaction history with regards to their personal Netspend user accounts. Creation of new accounts for partner employees. Ensured that inquiries sent via email were responded to in an appropriate and expedient nature. Assisted Supervisory team in handling partner concerns to ensure satisfaction. Helped develop and bring in Salesforce to the team for call tracking purposes. Assisted in supervisory roles like answering general team questions and access to the team email to answer inquiries from partners there as well. Show less



GameStop Inc

• Senior Game Advisor

  • Nov 2007 - Sep 2009

  In charge of opening and closing duties. General floor control while working with customers and marketing for the store. As well as handling money for deposits and cash runs throughout the day. In charge of opening and closing duties. General floor control while working with customers and marketing for the store. As well as handling money for deposits and cash runs throughout the day.