Experience

IIROC (Investment Industry Regulatory Organization of Canada)

• Canada
• Financial Services
• 100 - 200 Employee

• Web Manager

  • Apr 2020 - Present

  Responsible for managing IIROC’s presence online, promoting its corporate reputation and enhancing the user experience for all IIROC stakeholders on the website, while providing web communications counsel and service to IIROC’s senior management team and departments that own content on the IIROC website. Responsible for managing IIROC’s presence online, promoting its corporate reputation and enhancing the user experience for all IIROC stakeholders on the website, while providing web communications counsel and service to IIROC’s senior management team and departments that own content on the IIROC website.



Durham College

• Canada
• Higher Education
• 700 & Above Employee

• Part-time Faculty

  • Sep 2019 - Aug 2020

  Teaching three sections of Computer Applications in Marketing for 130+ post-secondary business and marketing students this course provides students with a set of computer skills useful in marketing. Specific skill areas include: personal brand strategy development for social media, the design and customization of a client/product website using interactive website builder tools, designing promotional materials using design software, an introduction to project management fundamentals and organizing projects through the use of cloud based computing tools, customer relationship and database management, and the creation of creative briefing documents for client projects.



SIRT Centre

• Canada
• Research Services
• 1 - 100 Employee

• Marketing Lead

  • Jul 2018 - Oct 2019

  Brought on to Sheridan’s Screen Industries Research and Training (SIRT) Centre to plan and lead the marketing program of a federally funded Technology Access Centre. The marketing mandate involved communications to three key, distinct audiences: industry partners, academics and students. ➢ Managed a team of five and a budget of $50,000 to execute on the weekly, monthly and quarterly deliverables of the marketing department. ➢ Delivery of marketing tasks and onsite duties for industry events, conferences, and co-operative education recruiting events. ➢ Led initiative to integrate SIRT communications into the Sheridan Marketing, Co-operative Education and Research ecosystems of the college. ➢ Introduced workflow and reporting tools to the marketing team to increase productivity and provide real-time dashboards to management to make key business decisions quickly.



Food Innovation & Research Studio

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Knowledge Transfer Coordinator

  • Jul 2018 - Feb 2019

  Knowledge coordination and dissemination for a federally funded Technology Access Centre at George Brown College. Regular tasks included the creation of project success stories, monthly newsletter coordination and publishing, and special event marketing material for the Food Innovation and Research Studio (FIRSt). ➢ Managed, produced and wrote monthly digital publication for FIRSt clients. Monthly deliverables involved coordination of both internal and external stakeholders. ➢ Weekly management of various social media channels and scheduling of content for the following week. ➢ Client interviews, drafting and publication of project success stories.



George Brown College

• Canada
• Higher Education
• 700 & Above Employee

• Knowledge Transfer Coordinator

  • May 2017 - Jul 2018

  Communication coordination for a top-performing Research and Innovation Office at George Brown College. Executed on long-term communication planning and responded to immediate communication support needs for events, content writing, video and presentations. Consultative responsibilities included overseeing best practices for various communication strategies and included thirty second elevator pitch presentations, media outreach, persuasive writing and VIP visit coordination. ➢ Researched, drafted and produced monthly project, researcher and student spotlight success stories. ➢ Designed and produced various documents, presentations, posters and brochures as needed for events, ministry visits, announcements and initiatives. ➢ Proofing of grant applications and associated letters of support. ➢ Website publishing, maintenance, reporting, scheduling and social outreach. ➢ Monthly newsletter content creation, curation, delivery and reporting for an audience of 1,000. ➢ Event coordination with both internal and external parties for groups of 5 to 200, including the coordination of multiple employees and vendors (facilities, catering, photography, printing), and the research office’s annual Applied Research Day, drawing crowds from industry, academia and the student body.



SQL Power Group

• Canada
• Financial Services
• 1 - 100 Employee

• Business Analyst

  • May 2016 - Oct 2016

  Contributed writing and process expertise in the areas of role and process documentation, project outlines, technical writing for clients and training material improvements. ➢ Led the business transformation track to provide professional staff with easy access to documentation, clearly defining their roles and processes to aid in annual goal setting. ➢ Interviewed senior developer and consultant staff to create role documentation. ➢ Drafted process documentation of all human resources and internal financial processes. ➢ Creation of project timelines, included in response for proposal (RFP) documents for potential external client opportunities. ➢ Coordinated the writing, translation and publication of a quick reference card to aid potential clients in the use of an external demo site showcasing the company's product line.



KPMG Canada

• Canada
• Financial Services
• 700 & Above Employee

• Knowledge Services Manager

  • Jun 2015 - Jan 2016

  Promoted to lead the national adoption of an enterprise social networking tool to support the firm’s business objectives with a $10,000 budget. The initiative broke down regional siloes among offices and promoted knowledge sharing. One year after launch registered users grew by 100%.➢ Led the creation of business cases, training, and monthly working group to support 60 groups and a manager community of 150 to ensure consistent value add messaging.➢ Liaised with office partners to organize and execute on their priorities in multiple locations across the country.➢ Managed the stakeholder relationship with senior executives to ensure successful adoption to maximize the value realized from their investment. With one-on-one coaching and a toolkit of resources for their communications, executives reported being well prepared and comfortable speaking with their people about these tools.➢ Represented KPMG with an external database programmer to create a business tool to track manager training and the creation of all social networking groups. This project had a separate $10,000 budget and led to efficiencies in the social network’s management processes.

• Knowledge Services Specialist

  • Nov 2008 - Jun 2015

  Managed multiple knowledge tools and programs to promote knowledge sharing and collaboration across the firm. Focus included content writing for a national audience, support and training for over 1000 externally facing client websites and site planning for internal department websites.➢ Directed focus groups and interviews with stakeholders to inform site design and content needs. Site stakeholders saw positive feedback from audiences after changes were made. ➢ Developed/delivered in-person and recorded training for website owners and managers to maintain their sites. Classroom sessions ranged from 5 to 50 attendees and were taken by 500+ students.➢ Canadian lead for website analytics across all internal websites delivering high quality dashboards to site owners to inform content decisions.➢ Knowledge project lead for design of metadata, information architecture, and page design to enable strong and clear key messaging to site visitors. ➢ Orchestrated annual Knowledge Services program events across the country with associated planning activities such as room bookings, advertisement, coordination of vendors, print materials, session execution and photography to engage up to 200 people per event.➢ One of three writers for KPMG external website content across ten industries and three functions.



OMERS

• Canada
• Financial Services
• 700 & Above Employee

• Student - Internship, Pension Communications

  • Jul 2008 - Oct 2008

  ➢ Led content research, fact checking and article writing for OMERS newsletters for distribution to active and retired members through email print and the external website. ➢ Copy editing of member manuals, website analysis, and web content posting. ➢ Led content research, fact checking and article writing for OMERS newsletters for distribution to active and retired members through email print and the external website. ➢ Copy editing of member manuals, website analysis, and web content posting.



Ontario Power Generation

• Canada
• Utilities
• 700 & Above Employee

• Student - Communications Assistant

  • Sep 2007 - Dec 2007

  ➢ Lead writer, editor and photographer for On Site, Darlington Nuclear Generating Station’s internal online newsletter, serving 3000 employees with no printing costs. ➢ Developed and maintained closed circuit television advertisements and billboards, delivering messages to plant staff who did not have access to the online newsletter. ➢ Reviewed crisis communication plans for Darlington Nuclear Generating Station, as well as key messages about current environmental issues to support external communication objectives.



Ontario Power Generation

• Canada
• Utilities
• 700 & Above Employee

• Business/Operations Management Developmental Student

  • Jul 2006 - Aug 2006

  ➢ Assisted with the development of Nuclear Supply Chain Senior Management role documentation. ➢ Created a project management tool for the Business Process department in Microsoft Project to organize process intake and improve planning efficiency for the leadership team. ➢ Assisted with the development of Nuclear Supply Chain Senior Management role documentation. ➢ Created a project management tool for the Business Process department in Microsoft Project to organize process intake and improve planning efficiency for the leadership team.



World's Finest® Chocolate

• United States
• Food and Beverage Manufacturing
• 200 - 300 Employee

• Student - Information Systems Technician

  • Jan 2005 - Apr 2005

  ➢ Assisted in initial implementation of a new ERP system (both hardware and software) which streamlined daily business operations for office staff and factory staff. ➢ Supported all network infrastructure and the administration of Windows 2000/2003 Server for 100 users. ➢ Assisted in initial implementation of a new ERP system (both hardware and software) which streamlined daily business operations for office staff and factory staff. ➢ Supported all network infrastructure and the administration of Windows 2000/2003 Server for 100 users.



Chapters Book Stores

• Canada
• Manufacturing
• 1 - 100 Employee

• Cashier

  • Sep 2002 - Jul 2003

  ➢ Performed cashier duties at both the main store cash and independent music/movie cashier section. Processed purchase transactions, refunds, returns and customer order pick-ups. ➢ Maintained knowledge of all in store specials and promotions to advise customers on their purchase decisions. ➢ Kept records of all coupons and specials processed at cash and opened/closed own cash at the start and end of shifts. ➢ Performed cashier duties at both the main store cash and independent music/movie cashier section. Processed purchase transactions, refunds, returns and customer order pick-ups. ➢ Maintained knowledge of all in store specials and promotions to advise customers on their purchase decisions. ➢ Kept records of all coupons and specials processed at cash and opened/closed own cash at the start and end of shifts.