Experience

WCM Digital

• Australia
• Advertising Services
• 1 - 100 Employee

• Community + content coordinator

  • Jul 2021 - Present



Mondelēz International

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Merchandiser

  • Apr 2018 - Sep 2021



Design Group Australia

• Australia
• Wholesale
• 1 - 100 Employee

• Sales Representative

  • May 2015 - Jul 2017

  Working closely with independent retailers to increase market share Time Management, ability to prioritize tasks to agreed timeframes Strong verbal, negotiating and numerical skills Build rapport/professional relationship with business owner. Merchandising Timely reporting Working closely with independent retailers to increase market share Time Management, ability to prioritize tasks to agreed timeframes Strong verbal, negotiating and numerical skills Build rapport/professional relationship with business owner. Merchandising Timely reporting



Pup E Style Blog

• Blogger

  • Mar 2015 - Jul 2017



Mercer

• Portugal
• IT Services and IT Consulting

• Customer Service Representative

  • Jun 2014 - May 2015

  • Inbound customer service • Administration • Compliant handling • Provide exceptional customer service • Successfully meet set KPI’s • Ensure all regulatory requirements are met all times • Inbound customer service • Administration • Compliant handling • Provide exceptional customer service • Successfully meet set KPI’s • Ensure all regulatory requirements are met all times



ANZ

• Australia
• Banking
• 700 & Above Employee

• Service Consultant/ Credit Card Solutions Consultant

  • Jun 2012 - Mar 2014

  • Front Line Customer Service • Solution Based Selling • Credit Card Applications • Provide exceptional customer service • Problem Solving • Case Management • Front Line Customer Service • Solution Based Selling • Credit Card Applications • Provide exceptional customer service • Problem Solving • Case Management



Cotton On Group

• Australia
• Retail
• 700 & Above Employee

• Store Manager

  • Dec 2011 - Jun 2012

  • Direct and Coordinate the daily operation of the store. • Lead, develop and coach a small team. • Manage store administration including, Cash and Banking, Lay-by, Time Sheets. • Prepare budgets and monitor daily targets. • Prepare and review store reports and schedules • Analyse internal processes and recommend and implement procedural or policy changes. • Conduct training of company procedures to staff and cross train staff to improve efficiency. • Monitor workplace operating procedures to ensure the facility remains safe and well-maintained. • Report any maintenance and repairs of store equipment.



M!ky B Clothing

• Business Owner

  • Oct 2010 - Dec 2011

  • Create and implement business plan from a vision. • Source stock, build professional relationship with Sales Representatives. • Co Ordinate Store Design, & Negotiate commercial lease terms. • Manage daily operation of the store administration including, Cash and Banking, GST, Bas Statements and monitoring cash flow. • Prepare, self motivate and adhere to budgets and daily targets. • Create and implement a marketing strategy, social media plan. • Building an effective relationship with Centre Management. • Effective relationship building with customers to build a loyal customer base.

• Trainee Store Manage / Store Manager

  • Oct 2009 - Oct 2010

  • Merchandising and shop floor layout implementation. • Provide feedback to team members. • Resolve customer complaints regarding sales and service. • Administer systems and programs to reduce loss, maintain inventory control and increase workplace safety. • Identify potential for loss prevention and develop strategies to eliminate it. • Comply to operational, safety, or inventory control procedures, • Merchandising and shop floor layout implementation. • Provide feedback to team members. • Resolve customer complaints regarding sales and service. • Administer systems and programs to reduce loss, maintain inventory control and increase workplace safety. • Identify potential for loss prevention and develop strategies to eliminate it. • Comply to operational, safety, or inventory control procedures,



Virgin Blue

• Airlines and Aviation

• Cabin Crew

  • Aug 2005 - Sep 2008

  • Attend pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers. • Prepare passengers and aircraft for take off and landing, following procedures. • Determine special assistance needs of passengers such as small children, the elderly or disabled persons. • Greet passengers boarding aircraft and direct them to assigned seats. • Collect money for meals and beverages. • Heat and serve prepared foods. • Sell alcoholic beverages to passengers