Experience

Indagare

• United States
• Travel Arrangements
• 1 - 100 Employee

• Associate Director Of Operations

  • Jul 2022 - Present

  • Develop and train a team of senior Travel Operations Leads and Assistants through regular 1x1 meetings, ad hoc coaching sessions, and assistance in goal development. This includes monitoring and enforcing compliance on departmental SOPs, systems, tools, and deliverables that ladder up to team revenue targets and company goals; approval of expense reports, PTO, and coverage plans; as well as helping my team build new skills that create enterprise value for the organization including staff travel and scouting, education, team building, and more. • Key partner to our People + Culture Team to recruit, select, and onboard our new “classes” of Travel Operations Assistants with a strategic eye toward building our sales pipeline that ladders up to departmental and company revenue targets, and developing standard operating procedures for role proposals and justification, and best hiring practices in step with DEIB goals and initiatives. • Key partner in the strategic growth and planning of our Bookings department, including departmental growth paths, education/development timelines and evaluations, and performance metrics.• Key partner cross-departmentally to consult on and implement: departmental org designs, scalable and predictable operational systems, and personnel issues as they arise. Key strategic partner for our Content, Insider Journeys, Finance, and Productions departments in preparing for further growth, integrating systems across the organization, and fostering a collaborative and supportive culture for all involved. Show less

• Operations Manager

  • Jan 2022 - Jul 2022

  • Developed and trainde a team of Travel Operations Assistants through regular 1x1 meetings, ad hoc coaching sessions, and assistance in goal development.• Worked with our People + Culture Team to recruit, select, and onboard for our new “classes” of Travel Operations Assistants. Built out a recruitment pipeline system that was used across departments.• Developed training materials for new Operations hires on a variety of subjects, including but not limited to: hospitality, prioritization, driving sales and logistics forward, etc.• Ensure team’s compliance with departmental SOPs and operations initiatives.• Partner with the other departmental Managers to help roll out any new initiatives and systems.• Key partner in the strategic growth and planning of our Bookings department.• Continuous creation and management of projects with a focus on streamlining workflows. Show less

• Bookings Project Manager

  • Aug 2019 - Jan 2022

  • Drove Bookings department efficiencies by developing systems, processes, and tools that help build enterprise value. Identified, created, implemented, and managed the integration of key operational projects and workflows into the day-to-day of the Bookings department. Built strong relationships with key stakeholders and constituents to gain input and buy-in as well as to educate and ensure compliance with new systems and processes • Reviewed and updated company and project-specific Terms & Conditions and other contractual/legal documents• Created new and up-to-date onboarding and training program material, plus continued refinement of pre-existing materials.• Key partner in managing supplier relationships including general ongoing supplier communications to improve working relationships, meetings and phone calls with new suppliers to determine fit for partnership with Indagare, comparing hotel group revenue reports versus actuals, coordinating internal educational and sales events for team members + partners to build relationships within the industry.• Liaised between Bookings and other departments as it relates to project development• Lead Producer & Editor of Indagare's first podcast: Indagare Global Conversations. - Develop scripts, production calendar & processes, liaise with any necessary outside vendors, manage podcast website content, transcriptions, weekly KPI tracking, and lead the regular team touch bases• Accounts Receivable; developed process and managed staffers who collected over 200K in outstanding and overdue payments in a given calendar year. Show less

• Travel Operations Assistant

  • Jun 2018 - Aug 2019

  • Collaborated with team members to provide a truly high-touch and personalized experience for high-net-worth clients• Ensured all-important details are gathered to put together a trip itinerary for luxury leisure destinations around the world• Scouted luxury destinations around the world to bring back intel, feedback, and insider knowledge for both our internal team, and to share expertise with our clients• Built relationships with hotels and other international suppliers (tour guides, ground operators, etc.) to curate customized luxury itineraries, negotiate complex pricing structures, and create magical experiences for our clients Show less



Gerit Quealy

• Greater New York City Area

• Personal Assistant | Office Manager

  • May 2017 - Nov 2017

  • Primary assistant to busy author: Renaissance historian, and producer, Gerit Quealy, (Botanical Shakespeare, HarperCollins Design 2017) • Answered phones, responded to inquiries, and coordinated meetings and calls with attendees across multiple time zones. • Coordinated domestic and international travel arrangements including flights, accommodations, dining, and ground transportation • Liaison with agent, publishers, world-renowned historians, actors, and publicists across the globe to plan and manage Gerit’s book tour and coordinate events • Created and designed marketing and promotions material for Gerit’s work as an author and producer including gathering testimonials and positive scholarships • Maintained office space, purchased office supplies, handled office services including IT resolutions and phones • Re-designed, project-managed, and launched botanicalshakespeare.com and The Botanical Shakespeare Companion Booklet/Ebook Show less



Carrie Manolakos

• Greater New York City Area

• Production Assistant

  • Jul 2017 - Jul 2017

  “Made of Stars” Music Video by Carrie Manolakos, Dir. by Sonya Tayeh - 2017 Logistics, coordination, on set support to production supervisor, talent, creative team, and crew “Made of Stars” Music Video by Carrie Manolakos, Dir. by Sonya Tayeh - 2017 Logistics, coordination, on set support to production supervisor, talent, creative team, and crew



Oscar Health

• United States
• Insurance
• 700 & Above Employee

• Network Outreach Specialist - Contracting

  • Mar 2016 - Apr 2017

  • Coordinated and implemented processes and workflows for building Oscar’s first independent Provider Network from the ground up. • Managed the contract intake process, researched and verified compliance standards for legal documents. • Developed and maintained relationships with providers, billing companies, and partner stakeholders. • Assisted with negotiations, signing, credentialing and processing of over 1000 contracts in New York and California, so that patients had access to quality healthcare. Show less



Voice Body Connection

• Greater New York City Area

• Producer - How to Have Presence

  • Nov 2017 - 2017

  • Developed seven-module educational video course • Wore many hats in producing the series - location scouting/management, craft services, production assistance, etc. • Developed seven-module educational video course • Wore many hats in producing the series - location scouting/management, craft services, production assistance, etc.



Voice Body Connection

• Greater New York City Area

• Co Executive Producer | Director - How Your Voice Works

  • Oct 2015 - Feb 2016

  • Developed and co-wrote the 9-module instructional “video textbook” created by Voice Expert and Coach Elissa Weinzimmer. • Produced the series from top to bottom - from budgeting and location scouting, to craft services and teleprompter operation. • Directed all 9 installments (plus bonus modules and additional sales videos) through production, and was hands-on in every aspect of the editing/post-production process. • Developed and co-wrote the 9-module instructional “video textbook” created by Voice Expert and Coach Elissa Weinzimmer. • Produced the series from top to bottom - from budgeting and location scouting, to craft services and teleprompter operation. • Directed all 9 installments (plus bonus modules and additional sales videos) through production, and was hands-on in every aspect of the editing/post-production process.



Ziva Inc

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Studio Manager and Special Projects Coordinator

  • Nov 2013 - Aug 2015

  • Managed day-to-day operations of physical studio space, ensuring cleanliness and professional atmosphere for employees and client visitors. • Developed, built, and scheduled the Work Study program • Led brand merch design project, processed ordering, and managed inventory system. • Assisted with social media content creation, video production, and website design. • Assisted CEO and literary agent in the creation of her first book proposal. • Ghost-wrote and edited wellness articles for well-known publications including MindBodyGreen, HuffPost, and Elephant Journal. • Created the company’s Standard Operating Procedures and rolled out to the entire team. Show less



B • OUT

• Greater New York City Area

• Writer

  • May 2015 - Jul 2015

  • Contracted by LGBTQ Media App to develop and outline an 8-part original series for their web and mobile platforms • Identified a small team of writers to collaborate and develop the series • Worked closely with other writers, producers, and company stakeholders to develop story and scripts • Crowdfunded for a pitch-pilot episode. Led casting and hired all creative team/crew. Oversaw budget and day-to-day production progress. Very hands-on alongside a passionate and talented team of producers, directors, co-writers, and crew • Led meetings with teams, gave and received notes across all departments Show less