Implementation Manager

• Jul 2021 - Present

AiCure - delivers patient insights to improve clinical trials. It directly engages patients via smartphones to deliver meaningful, high-quality data around patient behavior to sponsors and sites. The Protocol Implementation Specialist is responsible for reviewing project requirements, study protocols, and providing best practice recommendations for solutions. Effectively communicate and understand requirements to coordinate project implementation with internal and external teams. Work closely with the product team to roadmap product enhancements required in a release for a Study and escalate customer concerns. ● Quality control, management & release to production of 8 new projects (Studies) and 10+ configuration updates of live projects in each quarter ● Active communication with the customer, understanding requirements and working with the Product, Engineering and Operations team to provide the best solution ● Revamped the whole implementation process for all Consultants and Project Managers that improved on-time deliveries from 20% to 60% in just two quarters ● Created Jira Projects, dashboards, templates & filters for 3 teams that shipped 42 projects on time ● Introduced Xray in Jira for test case management & improved QC effort by 70% ● Coached a team of 3 Consultants & 7 Project Managers on new processes/tools that helped with visibility, collaboration, and communication ● Worked with QA to complete supplier evaluation & update SOP for new tools/process ● Built an FAQ Confluence page for troubleshooting and lessons learned ● Introduced a daily cross-team scrum call to stay on track, communicate and escalate concerns using Jira/Asana ● Proactively looked for barriers, resolved cross team blockers and improved process ● Improved customer satisfaction by road mapping 11 new features with Product team ● Vendor management with Mapi & Transperfect for translations and ePRO validation Show less

QA Manager

• Oct 2016 - Jul 2021

Veeva is focused to build the industry cloud for life sciences. Managed quality assurance activities for Veeva Vault, which provides software and services to help life science companies bring new medications and treatments to patients faster. ● Developed over 23 project test plans with scope, risk, estimation, & deliverables ● Tracked project status and communicated/escalated issues to stakeholders ● Swapped 4 meetings with 2 full team meeting for planning & project test plan review ● Led 12 complex projects with high regression impact on other teams ● Prepared efficient JIRA dashboards for daily Scrum & project management ● Trained our team to accept changes and understand Agile concepts ● Troubleshooted & provided root cause analysis for over 60 product defects ● Worked with Engineering to assess impact cross teams and planned activities ● Managed & hired resources onshore and in offshore teams ● Enrolled with DIA global to understand Pharma industry, TMF and CTMS applications Show less

Senior QA Engineer

• May 2014 - Sep 2016

Accruent is a leading provider of facility assessment services, cloud-based facilities capital planning software, and capital planning services. ● Create & manage automated tests using Python, Selenium and Robot Framework ● Track, report and maintain documentation on project issues and defect metrics Accruent is a leading provider of facility assessment services, cloud-based facilities capital planning software, and capital planning services. ● Create & manage automated tests using Python, Selenium and Robot Framework ● Track, report and maintain documentation on project issues and defect metrics

Test Automation Specialist

• Jan 2014 - May 2014

A trusted provider of Mobile Device Management (MDM) solutions with enterprise customers and millions of devices managed worldwide. ● Provide support and training to junior testers in executing automation scripts ● Develop test plans, strategies, schedules and status reports A trusted provider of Mobile Device Management (MDM) solutions with enterprise customers and millions of devices managed worldwide. ● Provide support and training to junior testers in executing automation scripts ● Develop test plans, strategies, schedules and status reports

QA Test Automation Engineer

• Feb 2013 - Jan 2014

Intermediate QA Analyst

• Nov 2006 - Jan 2013

TD Canada Trust provides a wide range of high quality non-registered Mutual Funds through TD Investment Solutions Inc. ● Perform Functional, System-Integration, End to End, Regression testing and Business Acceptance Testing TD Canada Trust provides a wide range of high quality non-registered Mutual Funds through TD Investment Solutions Inc. ● Perform Functional, System-Integration, End to End, Regression testing and Business Acceptance Testing