Experience

John Molson Human Resources and Management Association (JHMA)
• Canada
• Human Resources Services
• 1 - 100 Employee
• EDI Director

  • May 2023 - Present


BMO Financial Group

• Customer Service Representative

  • Feb 2022 - Present

  -Appuyer les demandes des clients portant sur les services bancaires, y compris le traitement des transactions et le soutien aux clients qui se présentent en succursale. -Accueillir chaleureusement les clients et répondre à leurs besoins en matière de services bancaires -Résolution de problèmes ainsi que traitement de plaintes afin d’offrir un service exceptionnel aux clients -Appuyer les demandes des clients portant sur les services bancaires, y compris le traitement des transactions et le soutien aux clients qui se présentent en succursale. -Accueillir chaleureusement les clients et répondre à leurs besoins en matière de services bancaires -Résolution de problèmes ainsi que traitement de plaintes afin d’offrir un service exceptionnel aux clients



African Student Association of Concordia

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• VP outreach

  • Jun 2022 - May 2023

  -Organized events ranging from 100 to 350 attendees -Create schedule for ASAC ambassadors for tabling activities -Manages a team of volunteers and ambassadors for ASC by delegating tasks for events -Organized events ranging from 100 to 350 attendees -Create schedule for ASAC ambassadors for tabling activities -Manages a team of volunteers and ambassadors for ASC by delegating tasks for events



Black Students Career Development

• Canada
• Professional Training and Coaching
• 1 - 100 Employee

• Internal coordinator

  • Jun 2022 - May 2023

  -Organized events ranging from 50 to 300 attendees. -Ensures the organization of team meetings, creating meeting agendas and meetings -Communication with different student associations on behalf of the BSCD -Monitoring and responding to all incoming emails -Organize team bonding activities and weekly executive updates -Act as liaison between Executive & Co-Coordinator and the other members -Organize weekly executive updates as well as coordinating external rep -Organized events ranging from 50 to 300 attendees. -Ensures the organization of team meetings, creating meeting agendas and meetings -Communication with different student associations on behalf of the BSCD -Monitoring and responding to all incoming emails -Organize team bonding activities and weekly executive updates -Act as liaison between Executive & Co-Coordinator and the other members -Organize weekly executive updates as well as coordinating external rep



RBC

• France
• Design Services
• 1 - 100 Employee

• Cards advisor

  • Aug 2021 - Feb 2022

  -Pratiquer l’écoute active et amorcer la conversation avec les clients afin de mieux cerner leurs besoins -Répondre aux demandes des clients en leur permettant d’effectuer leurs opérations financières -Repérer les occasions d’offrir des conseils supplémentaires appropriés à leurs situations. -Pratiquer l’écoute active et amorcer la conversation avec les clients afin de mieux cerner leurs besoins -Répondre aux demandes des clients en leur permettant d’effectuer leurs opérations financières -Repérer les occasions d’offrir des conseils supplémentaires appropriés à leurs situations.